The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Implement customer service standards.
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Identify workplace customer service standards. Completed |
Evidence:
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Communicate workplace customer service standards to team members. Completed |
Evidence:
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Monitor implementation of customer service standards according to workplace policies and procedures. Completed |
Evidence:
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Identify deficiencies in service provision and take corrective action according to workplace policies and procedures. Completed |
Evidence:
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Provide feedback on quality of service provision to team members and management according to workplace policies and procedures. Completed |
Evidence:
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Implement workplace policy regarding client complaints.
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Monitor client complaints according to workplace policies and procedures. Completed |
Evidence:
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Take corrective action to resolve client complaints according to workplace policies and procedures. Completed |
Evidence:
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Identify clients' special needs and respond according to workplace policies and procedures. Completed |
Evidence:
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Communicate with management.
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Refer customer service issues that may affect workplace operation to management. Completed |
Evidence:
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Provide operational information to management in order to facilitate customer service planning. Completed |
Evidence:
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