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Evidence Guide: SIFFFNL004 - Arrange and oversee viewings

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFFFNL004 - Arrange and oversee viewings

What evidence can you provide to prove your understanding of each of the following citeria?

Assess viewing needs.

  1. Liaise with family of the deceased to identify viewing requests and requirements.
  2. Communicate viewing guidelines to relatives.
Liaise with family of the deceased to identify viewing requests and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate viewing guidelines to relatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing of the deceased person.

  1. Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.
  2. Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.
  3. Determine viewing details and information and inform the family.
  4. Establish boundaries for the conduct of viewing and inform the family.
  5. Arrange viewing area according to social, cultural and religious requirements and family’s instructions.
  6. Position coffin or casket correctly for viewing the deceased person.
  7. Provide first aid facilities to deal with intense cases of grief reactions that require care.
Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine viewing details and information and inform the family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish boundaries for the conduct of viewing and inform the family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Position coffin or casket correctly for viewing the deceased person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide first aid facilities to deal with intense cases of grief reactions that require care.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing of the deceased person.

  1. Meet and escort family to viewing area at appointed time.
  2. Explain proceedings to the family and answer questions that may arise.
  3. Oversee viewing discreetly and respond to additional family requests or grief reactions.
  4. Enforce time restraints sensitively as required.
  5. Escort family from viewing area at appropriate time.
Meet and escort family to viewing area at appointed time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain proceedings to the family and answer questions that may arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing discreetly and respond to additional family requests or grief reactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enforce time restraints sensitively as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort family from viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess viewing needs.

  1. Liaise with family of the deceased to identify viewing requests and requirements.
  2. Communicate viewing guidelines to relatives.
Liaise with family of the deceased to identify viewing requests and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate viewing guidelines to relatives.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing of the deceased person.

  1. Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.
  2. Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.
  3. Determine viewing details and information and inform the family.
  4. Establish boundaries for the conduct of viewing and inform the family.
  5. Arrange viewing area according to social, cultural and religious requirements and family’s instructions.
  6. Position coffin or casket correctly for viewing the deceased person.
  7. Provide first aid facilities to deal with intense cases of grief reactions that require care.
Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine viewing details and information and inform the family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish boundaries for the conduct of viewing and inform the family.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Position coffin or casket correctly for viewing the deceased person.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide first aid facilities to deal with intense cases of grief reactions that require care.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing of the deceased person.

  1. Meet and escort family to viewing area at appointed time.
  2. Explain proceedings to the family and answer questions that may arise.
  3. Oversee viewing discreetly and respond to additional family requests or grief reactions.
  4. Enforce time restraints sensitively as required.
  5. Escort family from viewing area at appropriate time.
Meet and escort family to viewing area at appointed time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain proceedings to the family and answer questions that may arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee viewing discreetly and respond to additional family requests or grief reactions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enforce time restraints sensitively as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Escort family from viewing area at appropriate time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess viewing needs.

1.1 Liaise with family of the deceased to identify viewing requests and requirements.

1.2 Communicate viewing guidelines to relatives.

2. Arrange viewing of the deceased person.

2.1 Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

2.2 Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

2.3 Determine viewing details and information and inform the family.

2.4 Establish boundaries for the conduct of viewing and inform the family.

2.5 Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

2.6 Position coffin or casket correctly for viewing the deceased person.

2.7 Provide first aid facilities to deal with intense cases of grief reactions that require care.

3. Oversee viewing of the deceased person.

3.1 Meet and escort family to viewing area at appointed time.

3.2 Explain proceedings to the family and answer questions that may arise.

3.3 Oversee viewing discreetly and respond to additional family requests or grief reactions.

3.4 Enforce time restraints sensitively as required.

3.5 Escort family from viewing area at appropriate time.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Assess viewing needs.

1.1 Liaise with family of the deceased to identify viewing requests and requirements.

1.2 Communicate viewing guidelines to relatives.

2. Arrange viewing of the deceased person.

2.1 Collaborate with mortuary personnel to arrange appropriate preparation and transfer times of body for viewing.

2.2 Liaise with appropriate funeral and associated personnel to arrange a viewing time and location.

2.3 Determine viewing details and information and inform the family.

2.4 Establish boundaries for the conduct of viewing and inform the family.

2.5 Arrange viewing area according to social, cultural and religious requirements and family’s instructions.

2.6 Position coffin or casket correctly for viewing the deceased person.

2.7 Provide first aid facilities to deal with intense cases of grief reactions that require care.

3. Oversee viewing of the deceased person.

3.1 Meet and escort family to viewing area at appointed time.

3.2 Explain proceedings to the family and answer questions that may arise.

3.3 Oversee viewing discreetly and respond to additional family requests or grief reactions.

3.4 Enforce time restraints sensitively as required.

3.5 Escort family from viewing area at appropriate time.

Evidence of the ability to:

determine family viewing requirements, liaise with family and relevant personnel to arrange and oversee viewings that meet family, legislative and workplace requirements

use sensitive communication, according to funeral services industry parameters and protocols, with the bereaved at all times and sensitively respond to additional family requests and concerns during the viewing.

Evidence of performance on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

concept and sociological principles associate with the viewing of the deceased

viewing requests and requirements, including but not restricted to:

public or private viewing

placing special personal effects with the deceased

use of music

placement of candles

choice and placement of flowers

photographs

time required between death and burial or cremation

specific coffin or casket design

special locations or time

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

cultural rituals to assist grieving

community support

duration of mourning

religious denomination

spiritual or cultural symbolism

public profile of the deceased

aesthetics

taboos regarding death

access and attitude to grief counselling

viewing guidelines to inform the client, including:

range of legal requirements

embalming technique

condition of deceased

geographical location

special locations or time

workplace policies and procedures regarding the conduct of viewings including the provision of first aid

professional funeral services industry parameters and protocols for dealing with the deceased and the bereaved.