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Evidence Guide: SIFFFNL005 - Arrange funerals

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFFFNL005 - Arrange funerals

What evidence can you provide to prove your understanding of each of the following citeria?

Identify funeral needs.

  1. Consult client to determine funeral service location and identify special requirements.
  2. Explain range and cost of funeral arrangements to client.
  3. Offer option of viewing the deceased and explain relevant guidelines.
  4. Confirm funeral arrangements with client.
Consult client to determine funeral service location and identify special requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain range and cost of funeral arrangements to client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer option of viewing the deceased and explain relevant guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm funeral arrangements with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out funeral arrangements.

  1. Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.
  2. Liaise with appropriate contractors and agencies to determine their needs and requirements.
  3. Consult with client to finalise and confirm funeral arrangements.
  4. Identify and organise required resources.
  5. Brief associated staff members on funeral arrangements and their roles and responsibilities.
Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate contractors and agencies to determine their needs and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with client to finalise and confirm funeral arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and organise required resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Brief associated staff members on funeral arrangements and their roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and finalise funeral arrangements.

  1. Prepare and complete documentation in consultation with client and obtain client’s endorsement.
  2. Receive and review completed funeral documentation.
  3. Confirm costs and payment arrangements.
  4. Maintain contact with family to ensure changes to arrangements are identified and addressed.
Prepare and complete documentation in consultation with client and obtain client’s endorsement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and review completed funeral documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm costs and payment arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain contact with family to ensure changes to arrangements are identified and addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify funeral needs.

  1. Consult client to determine funeral service location and identify special requirements.
  2. Explain range and cost of funeral arrangements to client.
  3. Offer option of viewing the deceased and explain relevant guidelines.
  4. Confirm funeral arrangements with client.
Consult client to determine funeral service location and identify special requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain range and cost of funeral arrangements to client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer option of viewing the deceased and explain relevant guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm funeral arrangements with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Carry out funeral arrangements.

  1. Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.
  2. Liaise with appropriate contractors and agencies to determine their needs and requirements.
  3. Consult with client to finalise and confirm funeral arrangements.
  4. Identify and organise required resources.
  5. Brief associated staff members on funeral arrangements and their roles and responsibilities.
Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with appropriate contractors and agencies to determine their needs and requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with client to finalise and confirm funeral arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and organise required resources.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Brief associated staff members on funeral arrangements and their roles and responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review and finalise funeral arrangements.

  1. Prepare and complete documentation in consultation with client and obtain client’s endorsement.
  2. Receive and review completed funeral documentation.
  3. Confirm costs and payment arrangements.
  4. Maintain contact with family to ensure changes to arrangements are identified and addressed.
Prepare and complete documentation in consultation with client and obtain client’s endorsement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive and review completed funeral documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm costs and payment arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain contact with family to ensure changes to arrangements are identified and addressed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify funeral needs.

1.1 Consult client to determine funeral service location and identify special requirements.

1.2 Explain range and cost of funeral arrangements to client.

1.3 Offer option of viewing the deceased and explain relevant guidelines.

1.4 Confirm funeral arrangements with client.

2. Carry out funeral arrangements.

2.1 Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

2.2 Liaise with appropriate contractors and agencies to determine their needs and requirements.

2.3 Consult with client to finalise and confirm funeral arrangements.

2.4 Identify and organise required resources.

2.5 Brief associated staff members on funeral arrangements and their roles and responsibilities.

3. Review and finalise funeral arrangements.

3.1 Prepare and complete documentation in consultation with client and obtain client’s endorsement.

3.2 Receive and review completed funeral documentation.

3.3 Confirm costs and payment arrangements.

3.4 Maintain contact with family to ensure changes to arrangements are identified and addressed.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify funeral needs.

1.1 Consult client to determine funeral service location and identify special requirements.

1.2 Explain range and cost of funeral arrangements to client.

1.3 Offer option of viewing the deceased and explain relevant guidelines.

1.4 Confirm funeral arrangements with client.

2. Carry out funeral arrangements.

2.1 Collaborate with relevant funeral personnel to negotiate funeral and burial or cremation scheduling arrangements.

2.2 Liaise with appropriate contractors and agencies to determine their needs and requirements.

2.3 Consult with client to finalise and confirm funeral arrangements.

2.4 Identify and organise required resources.

2.5 Brief associated staff members on funeral arrangements and their roles and responsibilities.

3. Review and finalise funeral arrangements.

3.1 Prepare and complete documentation in consultation with client and obtain client’s endorsement.

3.2 Receive and review completed funeral documentation.

3.3 Confirm costs and payment arrangements.

3.4 Maintain contact with family to ensure changes to arrangements are identified and addressed.

Evidence of the ability to:

identify, organise and schedule funeral arrangements that meet client needs accurately

liaise with funeral and external personnel to identify and organise required aspects of funeral

deal with contingencies in organising and scheduling burials or cremations

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of arranging funerals of diverse client needs on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

special funeral considerations and requirements, including but not restricted to:

social, cultural and religious considerations, requirements and rituals

viewing

vigil

prayers

dressing

blessing of the deceased

guidelines that are communicated to the client in the event of viewing, including:

legal requirements

embalming technique

condition of deceased

geographical location, including special location of funeral

available time

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

professional funeral services industry parameters in dealing with the deceased and the bereaved

federal, state or territory, and local government legislation and regulations relating to consumer protection, and funeral arrangements and associated documentation

workplace policies and procedures regarding arranging funerals and burial procedures.