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Evidence Guide: SIFFFNL008 - Coordinate funeral operations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFFFNL008 - Coordinate funeral operations

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate and schedule funeral services.

  1. Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
  2. Identify resourcing requirements for individual funeral operations.
  3. Determine availability of resources by checking schedules and consulting with relevant personnel.
  4. Develop funeral schedules to accommodate funeral requirements and resource availability.
  5. Address any scheduling difficulties that may arise.
  6. Consult funeral arrangement staff to confirm funeral schedules.
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resourcing requirements for individual funeral operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of resources by checking schedules and consulting with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop funeral schedules to accommodate funeral requirements and resource availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any scheduling difficulties that may arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult funeral arrangement staff to confirm funeral schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral staffing requirements.

  1. Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
  2. Inform staff members of rosters and schedules.
  3. Address scheduling or availability difficulties identified by staff.
  4. Liaise with staff to identify specific operational resource requirements.
  5. Develop contingency plans to allow for unforeseen staffing issues and implement as required.
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of rosters and schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address scheduling or availability difficulties identified by staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with staff to identify specific operational resource requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen staffing issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral vehicle and equipment requirements.

  1. Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
  2. Inform staff members of vehicle and equipment schedules.
  3. Oversee vehicle and equipment preparation.
  4. Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of vehicle and equipment schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee vehicle and equipment preparation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate and schedule funeral services.

  1. Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.
  2. Identify resourcing requirements for individual funeral operations.
  3. Determine availability of resources by checking schedules and consulting with relevant personnel.
  4. Develop funeral schedules to accommodate funeral requirements and resource availability.
  5. Address any scheduling difficulties that may arise.
  6. Consult funeral arrangement staff to confirm funeral schedules.
Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify resourcing requirements for individual funeral operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine availability of resources by checking schedules and consulting with relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop funeral schedules to accommodate funeral requirements and resource availability.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any scheduling difficulties that may arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult funeral arrangement staff to confirm funeral schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral staffing requirements.

  1. Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.
  2. Inform staff members of rosters and schedules.
  3. Address scheduling or availability difficulties identified by staff.
  4. Liaise with staff to identify specific operational resource requirements.
  5. Develop contingency plans to allow for unforeseen staffing issues and implement as required.
Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of rosters and schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address scheduling or availability difficulties identified by staff.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with staff to identify specific operational resource requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen staffing issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funeral vehicle and equipment requirements.

  1. Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.
  2. Inform staff members of vehicle and equipment schedules.
  3. Oversee vehicle and equipment preparation.
  4. Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.
Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform staff members of vehicle and equipment schedules.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee vehicle and equipment preparation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate and schedule funeral services.

1.1 Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

1.2 Identify resourcing requirements for individual funeral operations.

1.3 Determine availability of resources by checking schedules and consulting with relevant personnel.

1.4 Develop funeral schedules to accommodate funeral requirements and resource availability.

1.5 Address any scheduling difficulties that may arise.

1.6 Consult funeral arrangement staff to confirm funeral schedules.

2. Coordinate funeral staffing requirements.

2.1 Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

2.2 Inform staff members of rosters and schedules.

2.3 Address scheduling or availability difficulties identified by staff.

2.4 Liaise with staff to identify specific operational resource requirements.

2.5 Develop contingency plans to allow for unforeseen staffing issues and implement as required.

3. Coordinate funeral vehicle and equipment requirements.

3.1 Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

3.2 Inform staff members of vehicle and equipment schedules.

3.3 Oversee vehicle and equipment preparation.

3.4 Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate and schedule funeral services.

1.1 Liaise with funeral staff to identify funeral requests and requirements and check relevant documentation.

1.2 Identify resourcing requirements for individual funeral operations.

1.3 Determine availability of resources by checking schedules and consulting with relevant personnel.

1.4 Develop funeral schedules to accommodate funeral requirements and resource availability.

1.5 Address any scheduling difficulties that may arise.

1.6 Consult funeral arrangement staff to confirm funeral schedules.

2. Coordinate funeral staffing requirements.

2.1 Schedule and roster staff according to funeral schedules, staff availability and logistical practicalities.

2.2 Inform staff members of rosters and schedules.

2.3 Address scheduling or availability difficulties identified by staff.

2.4 Liaise with staff to identify specific operational resource requirements.

2.5 Develop contingency plans to allow for unforeseen staffing issues and implement as required.

3. Coordinate funeral vehicle and equipment requirements.

3.1 Schedule vehicles and equipment for use according to funeral requirements, availability and logistical practicalities.

3.2 Inform staff members of vehicle and equipment schedules.

3.3 Oversee vehicle and equipment preparation.

3.4 Develop contingency plans to allow for unforeseen vehicle and equipment issues and implement as required.

Evidence of the ability to:

interpret a schedule for pre-determined funeral arrangements and coordinate operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of all scheduled funerals and to deal with contingencies in coordinating a series of safe and efficient funerals

coordinate and manage staff and resources demonstrating leadership and decision making skills.

Evidence of performance of coordinating funeral operations of diverse funeral arrangements on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

features of funeral requests and requirements

resources required for funeral arrangements

range of documentation required for funeral arrangements, including:

funeral arranger’s briefing notes

identification of body

death and funeral notices

memorial book

contract for funeral service

clothing and jewellery receipts

casket or coffin orders

application for burial or cremation

order for cremation

permit for cremation

embalming form and details

prearrangement costing details

workplace policies and procedures for funeral arrangements

environmental impacts regarding funeral operations and minimal impact practices to reduce these

professional funeral services industry parameters in dealing with the deceased and the bereaved

social, religious and cultural differences and traditions that impact on coordinating funeral operations.