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Evidence Guide: SIFFFNL009 - Conduct funerals

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFFFNL009 - Conduct funerals

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to conduct funerals.

  1. Liaise with family members to identify funeral service requirements.
  2. Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
  3. Identify and arrange availability of required resources and equipment.
  4. Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
  5. Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
  6. Liaise with lead driver to confirm funeral procedures.
  7. Identify contingency procedures and inform appropriate personnel.
  8. Verify identity of deceased.
Liaise with family members to identify funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange availability of required resources and equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with lead driver to confirm funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify contingency procedures and inform appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify identity of deceased.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funerals.

  1. Communicate with family members, mourners and colleagues.
  2. Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
  3. Oversee and coordinate movement of coffin or casket according to funeral service requirements.
  4. Coordinate movement of family members and mourners according to funeral service requirements.
Communicate with family members, mourners and colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee and coordinate movement of coffin or casket according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate movement of family members and mourners according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead funeral processions on foot.

  1. Assemble funeral procession.
  2. Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
  3. Maintain pace of funeral procession according to funeral procedures.
  4. Enter funeral vehicle according to funeral procedures.
Assemble funeral procession.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain pace of funeral procession according to funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter funeral vehicle according to funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review conduct of funerals.

  1. Review and complete funeral documentation as required.
  2. Reflect on the conduct of funeral and note areas for improvement.
  3. Advise appropriate personnel of outcomes and make recommendations where required.
Review and complete funeral documentation as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect on the conduct of funeral and note areas for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise appropriate personnel of outcomes and make recommendations where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare to conduct funerals.

  1. Liaise with family members to identify funeral service requirements.
  2. Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.
  3. Identify and arrange availability of required resources and equipment.
  4. Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.
  5. Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.
  6. Liaise with lead driver to confirm funeral procedures.
  7. Identify contingency procedures and inform appropriate personnel.
  8. Verify identity of deceased.
Liaise with family members to identify funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange availability of required resources and equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with lead driver to confirm funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify contingency procedures and inform appropriate personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify identity of deceased.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate funerals.

  1. Communicate with family members, mourners and colleagues.
  2. Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.
  3. Oversee and coordinate movement of coffin or casket according to funeral service requirements.
  4. Coordinate movement of family members and mourners according to funeral service requirements.
Communicate with family members, mourners and colleagues.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee and coordinate movement of coffin or casket according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate movement of family members and mourners according to funeral service requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lead funeral processions on foot.

  1. Assemble funeral procession.
  2. Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.
  3. Maintain pace of funeral procession according to funeral procedures.
  4. Enter funeral vehicle according to funeral procedures.
Assemble funeral procession.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain pace of funeral procession according to funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Enter funeral vehicle according to funeral procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review conduct of funerals.

  1. Review and complete funeral documentation as required.
  2. Reflect on the conduct of funeral and note areas for improvement.
  3. Advise appropriate personnel of outcomes and make recommendations where required.
Review and complete funeral documentation as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect on the conduct of funeral and note areas for improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise appropriate personnel of outcomes and make recommendations where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to conduct funerals.

1.1 Liaise with family members to identify funeral service requirements.

1.2 Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

1.3 Identify and arrange availability of required resources and equipment.

1.4 Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

1.5 Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

1.6 Liaise with lead driver to confirm funeral procedures.

1.7 Identify contingency procedures and inform appropriate personnel.

1.8 Verify identity of deceased.

2. Coordinate funerals.

2.1 Communicate with family members, mourners and colleagues.

2.2 Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

2.3 Oversee and coordinate movement of coffin or casket according to funeral service requirements.

2.4 Coordinate movement of family members and mourners according to funeral service requirements.

3. Lead funeral processions on foot.

3.1 Assemble funeral procession.

3.2 Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

3.3 Maintain pace of funeral procession according to funeral procedures.

3.4 Enter funeral vehicle according to funeral procedures.

4. Review conduct of funerals.

4.1 Review and complete funeral documentation as required.

4.2 Reflect on the conduct of funeral and note areas for improvement.

4.3 Advise appropriate personnel of outcomes and make recommendations where required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to conduct funerals.

1.1 Liaise with family members to identify funeral service requirements.

1.2 Review funeral service requirements and documentation and liaise with appropriate personnel to confirm arrangements.

1.3 Identify and arrange availability of required resources and equipment.

1.4 Identify and arrange availability of required funeral and escort vehicles and check for serviceability, safety and presentation.

1.5 Identify and arrange coffin or casket bearers and drivers according to funeral service requirements.

1.6 Liaise with lead driver to confirm funeral procedures.

1.7 Identify contingency procedures and inform appropriate personnel.

1.8 Verify identity of deceased.

2. Coordinate funerals.

2.1 Communicate with family members, mourners and colleagues.

2.2 Monitor operation of equipment and take corrective action where required to minimise disruption to proceedings.

2.3 Oversee and coordinate movement of coffin or casket according to funeral service requirements.

2.4 Coordinate movement of family members and mourners according to funeral service requirements.

3. Lead funeral processions on foot.

3.1 Assemble funeral procession.

3.2 Commence procession according to predetermined signals from relevant personnel, traffic flow and safety considerations.

3.3 Maintain pace of funeral procession according to funeral procedures.

3.4 Enter funeral vehicle according to funeral procedures.

4. Review conduct of funerals.

4.1 Review and complete funeral documentation as required.

4.2 Reflect on the conduct of funeral and note areas for improvement.

4.3 Advise appropriate personnel of outcomes and make recommendations where required.

Evidence of the ability to:

interpret client needs, pre-determined funeral arrangements accurately and coordinate and schedule operational details that meet these requirements

liaise with funeral and external personnel to organise required aspects of funeral

deal with contingencies in conducting a safe and efficient funeral

communicate with the bereaved according to funeral services industry parameters and protocols.

Evidence of performance of conducting funerals of diverse client requests on five or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

features of funeral service requirements, including but not restricted to:

time

location:

monumental cemeteries

lawn cemeteries

mausoleum crypts

memorial gardens

cemeteries with historical or cultural significance

crematoria

at sea

state funeral

Services funeral

destitute funeral

committal instructions:

burial

entombment

cremation

timing of committal

presence of mourners

return of deceased’s personal effects, including jewellery or memorabilia

social, cultural and religious considerations:

funeral and mourning dress standards

funeral rites

full rites of services

cultural rituals to assist grieving

duration of mourning

wakes

religious denomination

spiritual symbolism

public profile of the deceased

burial procedures

time required between death and burial or cremation

taboos regarding death

text readings or scriptures

placing special personal effects with the deceased person

specific coffin or casket design

orientation of coffin

transport requirements

roles and responsibilities of the range of funeral services personnel and external contractors and agencies involved in funeral arrangements

resources required for funeral arrangements

documentation required for funeral arrangements

strategies to address contingencies that may occur during funerals

strategies for evaluating funeral effectiveness and ways of improving performance

funeral services industry parameters in dealing with the deceased and the bereaved

workplace policies and procedures regarding the conduct of funerals and dealing with contingencies.