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Evidence Guide: SIFMGT001A - Coordinate a team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFMGT001A - Coordinate a team

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate team development.

  1. Identify team purpose and communicate to team members.
  2. Inform team members of workplace requirements.
  3. Support the team in making decisions.
  4. Assist team to develop team objectives and goals according to team purpose.
Identify team purpose and communicate to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team members of workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support the team in making decisions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team to develop team objectives and goals according to team purpose.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Motivate and build the team.

  1. Facilitate development of positive and constructive relationships with and between team members.
  2. Facilitate team communication processes.
  3. Create environment supportive of innovation and enterprise.
Facilitate development of positive and constructive relationships with and between team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate team communication processes.

Completed
Date:

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Create environment supportive of innovation and enterprise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate and develop team performance.

  1. Consult with team members to review and revise team objectives and goals according to workplace policies and procedures.
  2. Monitor team and individual performance against identified team goals according to workplace policies and procedures.
  3. Identify strengths and weaknesses of the team against current and expected workplace requirements.
  4. Assist team members to suggest improvements in team performance according to workplace policies and procedures.
  5. Assist team members to monitor their own performance and to identify professional development needs according to personal and workplace requirements.
  6. Conduct team meetings to review work operations and address issues according to workplace policies and procedures.
  7. Support team in identifying and resolving problems that may impede performance.
Consult with team members to review and revise team objectives and goals according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team and individual performance against identified team goals according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify strengths and weaknesses of the team against current and expected workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team members to suggest improvements in team performance according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist team members to monitor their own performance and to identify professional development needs according to personal and workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct team meetings to review work operations and address issues according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Support team in identifying and resolving problems that may impede performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coach on the job.

  1. Provide on-the-job coaching opportunities to staff to improve work performance.
  2. Identify and use appropriate communication techniques to coach team members.
  3. Provide staff with opportunities to give feedback and make suggestions to improve workplace operations.
Provide on-the-job coaching opportunities to staff to improve work performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use appropriate communication techniques to coach team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide staff with opportunities to give feedback and make suggestions to improve workplace operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

knowledge of leadership, motivation and teamwork principles

ability to build positive team spirit and effectively manage overall team performance within a specific workplace context

project or work activities conducted over a period of time to allow the candidate to play an ongoing team-leading role, to ensure consistency of performance and ability to respond to different situations.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of skills in a team environment where coaching and team meetings can be conducted

interaction with a funeral services industry work team.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of candidate identifying and applying processes required to facilitate and develop team performance, including on-the-job coaching and supporting team members to identify and solve problems

written or verbal questioning to assess knowledge and understanding with regard to facilitating team development while applying relevant workplace policies and procedures

review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIFMGT003A Supervise staff.

Employability skills embedded in this unit should be assessed holistically with other relevant units that make up the skill set or qualification and in the context of the job role.

Required Skills and Knowledge

Required skills

communication skills, including sharing information, listening and understanding, using language and concepts appropriate to cultural differences, and using and interpreting non-verbal communication to convey information to team members, conduct team meetings and coach team members

literacy and numeracy skills to interpret written documentation and develop team objectives

interpersonal skills to relate to people from a range of social, cultural, religious and ethnic backgrounds and with a range of physical and mental abilities

problem-solving skills to support the team in identifying and resolving problems and identifying strengths and weaknesses of team members

teamwork skills to coach team members and assist team members to monitor performance

planning and organisational skills to conduct team meetings.

Required knowledge

workplace policies and procedures

team dynamics

team facilitation processes

conflict resolution techniques.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Team members may include:

full-time

part-time

casual

subcontractors.

Workplace requirements may include:

standards of work and behaviour

roles and responsibilities

operations manuals

duty statements

induction documentation

training materials

policy and procedure documents

insurance policy agreements

verbal and written instructions

client and company confidentiality requirements

quality assurance documents.

Decisions may include:

prioritising tasks

applying workplace policies and procedures

reporting incidents.

Team communication processes may include:

verbal communication

written communication

communication protocols.

Workplace policies and procedures may include:

procedures relating to workplace change processes

disciplinary procedures

award procedures

pay procedures

company structures.

Performance may include:

general standard of work

completing assigned tasks within expected timeframes

preparing work plans

following work schedules

job planning

attitude to clients and team members

following administrative procedures.

Communication techniques may include:

explanation and demonstration

positive comments and feedback.