The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify needs of client.
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Identify client needs. Completed |
Evidence:
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Provide clients with information about range of products and services available. Completed |
Evidence:
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Locate information from other sources or refer clients to appropriate personnel, where information is not immediately available. Completed |
Evidence:
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Respond to client needs.
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Use product knowledge to match products or services to client needs. Completed |
Evidence:
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Use appropriate communication techniques to provide product or service knowledge to clients. Completed |
Evidence:
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Assess client needs and provide options and suggestions for personalising available products and services. Completed |
Evidence:
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Communicate information on financial requirements and available financing arrangements according to workplace policies and procedures, and relevant legislation. Completed |
Evidence:
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Complete sale of funeral products and services.
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Confirm client decision. Completed |
Evidence:
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Identify and access relevant documentation and agreements. Completed |
Evidence:
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Complete documentation according to workplace policies and procedures. Completed |
Evidence:
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Process financing and non-cash transactions according to workplace policies and procedures, and relevant legislation. Completed |
Evidence:
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Check cash transactions and tender change as required. Completed |
Evidence:
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Prepare and issue receipts and relevant documents to client. Completed |
Evidence:
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File and store documentation according to workplace policies and procedures. Completed |
Evidence:
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