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Evidence Guide: SIFXADQ003 - Monitor contracted services and supplies

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFXADQ003 - Monitor contracted services and supplies

What evidence can you provide to prove your understanding of each of the following citeria?

Monitor delivery of contracted services and supplies.

  1. Identify contracted services and supplies.
  2. Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.
  3. Undertake ongoing liaison with contractors to ensure problems are identified and resolved.
  4. Identify and document variations between contract and delivery of services or supplies and notify manager.
  5. Take corrective action to rectify variations within scope of authority and document.
  6. Authorise payment for contracted services and supplies according to conditions of contract.
Identify contracted services and supplies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake ongoing liaison with contractors to ensure problems are identified and resolved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document variations between contract and delivery of services or supplies and notify manager.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take corrective action to rectify variations within scope of authority and document.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise payment for contracted services and supplies according to conditions of contract.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve contractual disputes.

  1. Investigate disagreements and identify cause and validity.
  2. Negotiate and agree on terms of resolution.
  3. Follow contract provisions for dispute resolution.
  4. Seek legal and management advice where required to resolve disputes.
Investigate disagreements and identify cause and validity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on terms of resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow contract provisions for dispute resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek legal and management advice where required to resolve disputes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contract transitions.

  1. Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.
  2. Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.
  3. Reconcile final statement.
  4. Evaluate contractor performance level of service against agreed benchmark.
  5. Coordinate end-of-service or renewed contracts to meet workplace requirements.
  6. Assess quality of contract documentation.
Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile final statement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate contractor performance level of service against agreed benchmark.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate end-of-service or renewed contracts to meet workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess quality of contract documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor delivery of contracted services and supplies.

  1. Identify contracted services and supplies.
  2. Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.
  3. Undertake ongoing liaison with contractors to ensure problems are identified and resolved.
  4. Identify and document variations between contract and delivery of services or supplies and notify manager.
  5. Take corrective action to rectify variations within scope of authority and document.
  6. Authorise payment for contracted services and supplies according to conditions of contract.
Identify contracted services and supplies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake ongoing liaison with contractors to ensure problems are identified and resolved.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and document variations between contract and delivery of services or supplies and notify manager.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take corrective action to rectify variations within scope of authority and document.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise payment for contracted services and supplies according to conditions of contract.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve contractual disputes.

  1. Investigate disagreements and identify cause and validity.
  2. Negotiate and agree on terms of resolution.
  3. Follow contract provisions for dispute resolution.
  4. Seek legal and management advice where required to resolve disputes.
Investigate disagreements and identify cause and validity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and agree on terms of resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow contract provisions for dispute resolution.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek legal and management advice where required to resolve disputes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement contract transitions.

  1. Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.
  2. Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.
  3. Reconcile final statement.
  4. Evaluate contractor performance level of service against agreed benchmark.
  5. Coordinate end-of-service or renewed contracts to meet workplace requirements.
  6. Assess quality of contract documentation.
Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile final statement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate contractor performance level of service against agreed benchmark.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate end-of-service or renewed contracts to meet workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess quality of contract documentation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor delivery of contracted services and supplies.

1.1 Identify contracted services and supplies.

1.2 Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.

1.3 Undertake ongoing liaison with contractors to ensure problems are identified and resolved.

1.4 Identify and document variations between contract and delivery of services or supplies and notify manager.

1.5 Take corrective action to rectify variations within scope of authority and document.

1.6 Authorise payment for contracted services and supplies according to conditions of contract.

2. Resolve contractual disputes.

2.1 Investigate disagreements and identify cause and validity.

2.2 Negotiate and agree on terms of resolution.

2.3 Follow contract provisions for dispute resolution.

2.4 Seek legal and management advice where required to resolve disputes.

3. Implement contract transitions.

3.1 Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.

3.2 Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.

3.3 Reconcile final statement.

3.4 Evaluate contractor performance level of service against agreed benchmark.

3.5 Coordinate end-of-service or renewed contracts to meet workplace requirements.

3.6 Assess quality of contract documentation.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Monitor delivery of contracted services and supplies.

1.1 Identify contracted services and supplies.

1.2 Conduct regular checks and evaluations of contracted services and supplies and delivery timeframes.

1.3 Undertake ongoing liaison with contractors to ensure problems are identified and resolved.

1.4 Identify and document variations between contract and delivery of services or supplies and notify manager.

1.5 Take corrective action to rectify variations within scope of authority and document.

1.6 Authorise payment for contracted services and supplies according to conditions of contract.

2. Resolve contractual disputes.

2.1 Investigate disagreements and identify cause and validity.

2.2 Negotiate and agree on terms of resolution.

2.3 Follow contract provisions for dispute resolution.

2.4 Seek legal and management advice where required to resolve disputes.

3. Implement contract transitions.

3.1 Review contract conditions and responsibilities with appropriate personnel to ensure satisfactory completion of contract.

3.2 Authorise contract completion in writing to confirm completed services have been undertaken according to contract objectives and specifications.

3.3 Reconcile final statement.

3.4 Evaluate contractor performance level of service against agreed benchmark.

3.5 Coordinate end-of-service or renewed contracts to meet workplace requirements.

3.6 Assess quality of contract documentation.

Evidence of the ability to:

monitor contractual agreements, including delivery timeframes and resolve contractual disputes

complete evaluations of contracted services

liaise with contractors and apply procedures for the authorisation of payments to contractors.

Evidence of performance on two or more contracts is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

range of commonly outsourced services and supplies for the funeral services industry, including:

products

maintenance

cleaning

waste

outsourced services and supplies including supply arrangements, resources, management and workplace operating systems

critical aspects when monitoring and evaluating the effectiveness of contracted services and supplies, including:

adherence to timelines

estimated costs

progress toward objectives

adherence to quality standards

sensitivity to work carried out in funeral operations areas

work health and safety/occupational health and safety

Equal Employment Opportunity (EEO) practices

main conditions of contracted services and supplies, including:

tender documentation

maintenance plan

defects liability

protection from exposure to sensitive areas of funeral operations, including grieving family

contract formulation processes and authorities

effective communication and negotiation strategies for enforcing contractual agreements

workplace policies and procedures relating to outsourcing services and products.