The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Plan customer service and sales operations.
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Develop objectives for customer service teams. Completed |
Evidence:
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Prepare sales plans to support attainment of objectives. Completed |
Evidence:
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Determine size and structure of sales teams. Completed |
Evidence:
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Select team members according to customer service team objectives. Completed |
Evidence:
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Provide team members with initial training. Completed |
Evidence:
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Direct the customer service team.
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Monitor customer service team to ensure that products and services match client needs. Completed |
Evidence:
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Monitor correct application of financial transactions, sales agreements and financing arrangements. Completed |
Evidence:
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Monitor customer service team to ensure sales and financial agreement documentation are completed correctly. Completed |
Evidence:
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Implement strategies to support customer service team members. Completed |
Evidence:
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Identify and allocate resources to support attainment of sales. Completed |
Evidence:
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Evaluate effectiveness of customer service team.
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Establish systems to evaluate sales effectiveness against customer service team objectives. Completed |
Evidence:
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Take corrective action where sub-standard performance is identified. Completed |
Evidence:
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Adjust customer service team planning to reflect outcome of evaluations. Completed |
Evidence:
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Plan customer service and sales operations.
|
|
Develop objectives for customer service teams. Completed |
Evidence:
|
Prepare sales plans to support attainment of objectives. Completed |
Evidence:
|
Determine size and structure of sales teams. Completed |
Evidence:
|
Select team members according to customer service team objectives. Completed |
Evidence:
|
Provide team members with initial training. Completed |
Evidence:
|
Direct the customer service team.
|
|
Monitor customer service team to ensure that products and services match client needs. Completed |
Evidence:
|
Monitor correct application of financial transactions, sales agreements and financing arrangements. Completed |
Evidence:
|
Monitor customer service team to ensure sales and financial agreement documentation are completed correctly. Completed |
Evidence:
|
Implement strategies to support customer service team members. Completed |
Evidence:
|
Identify and allocate resources to support attainment of sales. Completed |
Evidence:
|
Evaluate effectiveness of customer service team.
|
|
Establish systems to evaluate sales effectiveness against customer service team objectives. Completed |
Evidence:
|
Take corrective action where sub-standard performance is identified. Completed |
Evidence:
|
Adjust customer service team planning to reflect outcome of evaluations. Completed |
Evidence:
|