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Evidence Guide: SIFXIND003 - Deal with grief responses

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFXIND003 - Deal with grief responses

What evidence can you provide to prove your understanding of each of the following citeria?

Interact with grieving clients.

  1. Recognise grief responses for grieving clients.
  2. Become familiar with social, cultural and religious differences that may affect grief responses.
  3. Apply appropriate communication and interpersonal skills when responding to grieving clients.
Recognise grief responses for grieving clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Become familiar with social, cultural and religious differences that may affect grief responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate communication and interpersonal skills when responding to grieving clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support for colleagues in grief situations.

  1. Recognise colleagues experiencing difficulty in coping with grief.
  2. Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.
  3. Apply strategies for providing informal grief support.
Recognise colleagues experiencing difficulty in coping with grief.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies for providing informal grief support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with personal grief.

  1. Be aware of personal grief responses.
  2. Apply strategies for responding to personal grief.
  3. Access workplace information resources for meeting staff grief needs.
  4. Participate in debriefing and peer support sessions with other staff members.
Be aware of personal grief responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies for responding to personal grief.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access workplace information resources for meeting staff grief needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in debriefing and peer support sessions with other staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interact with grieving clients.

  1. Recognise grief responses for grieving clients.
  2. Become familiar with social, cultural and religious differences that may affect grief responses.
  3. Apply appropriate communication and interpersonal skills when responding to grieving clients.
Recognise grief responses for grieving clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Become familiar with social, cultural and religious differences that may affect grief responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate communication and interpersonal skills when responding to grieving clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support for colleagues in grief situations.

  1. Recognise colleagues experiencing difficulty in coping with grief.
  2. Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.
  3. Apply strategies for providing informal grief support.
Recognise colleagues experiencing difficulty in coping with grief.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies for providing informal grief support.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deal with personal grief.

  1. Be aware of personal grief responses.
  2. Apply strategies for responding to personal grief.
  3. Access workplace information resources for meeting staff grief needs.
  4. Participate in debriefing and peer support sessions with other staff members.
Be aware of personal grief responses.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply strategies for responding to personal grief.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access workplace information resources for meeting staff grief needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Participate in debriefing and peer support sessions with other staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interact with grieving clients.

1.1 Recognise grief responses for grieving clients.

1.2 Become familiar with social, cultural and religious differences that may affect grief responses.

1.3 Apply appropriate communication and interpersonal skills when responding to grieving clients.

2. Provide support for colleagues in grief situations.

2.1 Recognise colleagues experiencing difficulty in coping with grief.

2.2 Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.

2.3 Apply strategies for providing informal grief support.

3. Deal with personal grief.

3.1 Be aware of personal grief responses.

3.2 Apply strategies for responding to personal grief.

3.3 Access workplace information resources for meeting staff grief needs.

3.4 Participate in debriefing and peer support sessions with other staff members.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Interact with grieving clients.

1.1 Recognise grief responses for grieving clients.

1.2 Become familiar with social, cultural and religious differences that may affect grief responses.

1.3 Apply appropriate communication and interpersonal skills when responding to grieving clients.

2. Provide support for colleagues in grief situations.

2.1 Recognise colleagues experiencing difficulty in coping with grief.

2.2 Apply appropriate communication techniques and interpersonal skills to respond to colleague’s grief needs.

2.3 Apply strategies for providing informal grief support.

3. Deal with personal grief.

3.1 Be aware of personal grief responses.

3.2 Apply strategies for responding to personal grief.

3.3 Access workplace information resources for meeting staff grief needs.

3.4 Participate in debriefing and peer support sessions with other staff members.

Evidence of the ability to:

recognise and respond to clients and colleagues grief according to workplace policies and procedures, job role requirements and industry protocols

use appropriate communication techniques with grieving clients and colleagues from a range of social, cultural and religious backgrounds and implement strategies for dealing with own grief.

Evidence of performance responding to two or more grieving clients and colleagues is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

features of physical and emotional manifestations of grief, including:

crying

fear

pain

depression

anger

sadness

disbelief

denial

shock

violence

humour

relief

withdrawal

confusion

social, religious, cultural and other differences affecting grief responses, including:

religion of client or colleague

cultural response to death

age of deceased person

relationship of client or colleague to deceased person

circumstances surrounding the death

number of losses experienced by client or colleague

level of family or community support

existence of family conflict

health of client or colleague

disability

effective communication strategies for providing a healing response to individuals and families for dealing with grief workplace policies and procedures, in regard to identifying colleagues having difficulty coping with grief, maintaining confidentiality of colleagues and debriefing and peer support systems

funeral services protocols when dealing with the bereaved, including demonstrating tact, maintaining confidentiality of client and business information, respecting others’ views, acting responsibly

types of workplace support materials for dealing with grief, including location and contact details of grief care services, print references, videos, websites, support groups and grief care service information

strategies for monitoring own stress levels in relation to working in the area of grief situations.