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Evidence Guide: SIFXMGT002 - Coordinate staff

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIFXMGT002 - Coordinate staff

What evidence can you provide to prove your understanding of each of the following citeria?

Coordinate staff rosters and schedules.

  1. Identify work requirements in consultation with supervisor.
  2. Develop work schedules and rosters to meet work requirements in consultation with supervisor.
  3. Provide information to staff on work schedules and rosters.
  4. Monitor work schedules and rosters and identify problems or difficulties.
  5. Take corrective action to address problems and difficulties according to workplace policies and procedures.
Identify work requirements in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop work schedules and rosters to meet work requirements in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to staff on work schedules and rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work schedules and rosters and identify problems or difficulties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take corrective action to address problems and difficulties according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate completion of tasks.

  1. Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
  2. Use appropriate communication techniques to communicate task requirements to staff members.
  3. Monitor staff progress in completing tasks according to work requirements.
  4. Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
  5. Seek advice from supervisor when required.
Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication techniques to communicate task requirements to staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff progress in completing tasks according to work requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisor when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate staff rosters and schedules.

  1. Identify work requirements in consultation with supervisor.
  2. Develop work schedules and rosters to meet work requirements in consultation with supervisor.
  3. Provide information to staff on work schedules and rosters.
  4. Monitor work schedules and rosters and identify problems or difficulties.
  5. Take corrective action to address problems and difficulties according to workplace policies and procedures.
Identify work requirements in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop work schedules and rosters to meet work requirements in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to staff on work schedules and rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor work schedules and rosters and identify problems or difficulties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take corrective action to address problems and difficulties according to workplace policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate completion of tasks.

  1. Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.
  2. Use appropriate communication techniques to communicate task requirements to staff members.
  3. Monitor staff progress in completing tasks according to work requirements.
  4. Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.
  5. Seek advice from supervisor when required.
Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use appropriate communication techniques to communicate task requirements to staff members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor staff progress in completing tasks according to work requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek advice from supervisor when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate staff rosters and schedules.

1.1 Identify work requirements in consultation with supervisor.

1.2 Develop work schedules and rosters to meet work requirements in consultation with supervisor.

1.3 Provide information to staff on work schedules and rosters.

1.4 Monitor work schedules and rosters and identify problems or difficulties.

1.5 Take corrective action to address problems and difficulties according to workplace policies and procedures.

2. Coordinate completion of tasks.

2.1 Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

2.2 Use appropriate communication techniques to communicate task requirements to staff members.

2.3 Monitor staff progress in completing tasks according to work requirements.

2.4 Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

2.5 Seek advice from supervisor when required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Coordinate staff rosters and schedules.

1.1 Identify work requirements in consultation with supervisor.

1.2 Develop work schedules and rosters to meet work requirements in consultation with supervisor.

1.3 Provide information to staff on work schedules and rosters.

1.4 Monitor work schedules and rosters and identify problems or difficulties.

1.5 Take corrective action to address problems and difficulties according to workplace policies and procedures.

2. Coordinate completion of tasks.

2.1 Allocate tasks to staff members according to supervisor instructions and individual areas of expertise.

2.2 Use appropriate communication techniques to communicate task requirements to staff members.

2.3 Monitor staff progress in completing tasks according to work requirements.

2.4 Recognise staff problems or difficulties in completing tasks and assist staff to find solutions.

2.5 Seek advice from supervisor when required.

Evidence of the ability to:

develop and communicate work schedules to staff members

monitor completion of tasks

respond to operational and service issues in the workplace.

Evidence of performance of coordinating staff on two or more occasions is required to demonstrate consistency of performance and ability to respond to different situations.

Demonstrated knowledge of:

role of quality assurance, workflow planning, delegation and problem-solving required in a frontline management role

effective communication techniques for allocating tasks, including:

encouraging questions

providing prompt feedback

providing clarification

federal, state or territory, and local government legislation, regulations and codes of practice that impact human resources including Equal Employment Opportunity (EEO) and anti-discrimination

workplace policies and procedures in relation to coordinating staff, including:

human resources

privacy

code of conduct

authorities and responsibilities of staff

workplace job roles and work requirements aligned to staff skills and areas of expertise in relation to required tasks.