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Evidence Guide: SIHHCCS201A - Greet and prepare clients for salon services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIHHCCS201A - Greet and prepare clients for salon services

What evidence can you provide to prove your understanding of each of the following citeria?

Welcome arriving clients.

  1. Welcome arriving client promptly, warmly and by name, according to salon procedures.
  2. Focus attention completely on the client.
  3. Indicate to client how long before the booked service will begin.
  4. Make waiting client comfortable and offer beverages and reading material, according to salon procedures.
  5. Notify senior operator of client’s arrival.
Welcome arriving client promptly, warmly and by name, according to salon procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Focus attention completely on the client.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Indicate to client how long before the booked service will begin.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make waiting client comfortable and offer beverages and reading material, according to salon procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Notify senior operator of client’s arrival.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Prepare clients for senior operators.

  1. Show client to relevant service area and ensure the client is safely and comfortably seated.
  2. Indicate that senior operator will consult with client prior to service where relevant according to salon procedures.
  3. Confirm service to be provided with senior operator where relevant.
  4. Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures.
  5. Check that client is comfortable and offer additional beverages and reading material.
Show client to relevant service area and ensure the client is safely and comfortably seated.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Indicate that senior operator will consult with client prior to service where relevant according to salon procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm service to be provided with senior operator where relevant.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and apply a clean gown or wrap and towels of suitable size for client, according to the planned service and salon procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check that client is comfortable and offer additional beverages and reading material.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

welcoming and interacting with clients, according to salon procedures

providing hospitality to clients

gowning clients for a range of salon services, according to salon procedures

interpreting and following verbal instructions from senior operators.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum:

a fully functional client reception area

fully equipped work stations suitable for the services offered which may include:

shampoo

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation

straightening and relaxing services

a supply of clean towels

a supply of clean client gowns or wraps

relevant documentation, such as salon health and safety procedures

a range of clients for a variety of hairdressing services

a senior operator for each service.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate:

providing service to clients

preparing clients for services from the salon range

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:

the range of services offered by the salon

relevant health regulations

salon procedures

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIRXCOM001A Communicate in the workplace

Required Skills and Knowledge

Required skills

interpersonal skills to interact with clients

communication skills to seek direction and advice from senior operators

technical skills to:

prepare clients for a range of services

prepare and serve beverages to clients

literacy skills to interpret salon procedures

Required knowledge

range of hairdressing services offered by the salon

salon procedures, such as:

meeting and greeting clients

preparing clients for salon services, including:

client consultation

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

chemical reformation services

straightening and relaxing services

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Salon procedures may include:

client greeting procedures

offering hospitality

pre-service consultation by a senior operator

client preparation for different salon services.

Service may include:

shampoo

hair and scalp treatments

haircutting

hair design

hair colouring

hair lightening

reformation services

straightening and relaxing services.

Beverages may include:

water

tea

coffee

soft drinks.

Service area may include:

colour and chemical services area

haircutting area

design area

basin services area.