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Evidence Guide: SIHHCCS302A - Perform a full client consultation

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIHHCCS302A - Perform a full client consultation

What evidence can you provide to prove your understanding of each of the following citeria?

Conduct a client analysis.

  1. Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication.
  2. Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences.
  3. Discuss recent hairdressing services and home care with the client, referring to client history where available.
  4. Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair.
  5. Use open-ended questions to establish client level of satisfaction with current colour and look.
  6. Summarise understanding and repeat back to confirm what the client is seeking.
Use an opening statement that helps to build a relationship with the client to encourage trust and two-way communication.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Engage the client in an overall discussion of current factors and interests that may impact on personal style preferences.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss recent hairdressing services and home care with the client, referring to client history where available.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Examine and feel hair to analyse hair type, design, colour and the effects of previous services on the condition of the hair.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use open-ended questions to establish client level of satisfaction with current colour and look.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Summarise understanding and repeat back to confirm what the client is seeking.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Visualise and communicate end results.

  1. Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client.
  2. Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required.
  3. Confirm client preferences.
Consider the elements of form, texture, colour and the interplay of design principles to visualise new or different colours and designs for each client.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss hairdressing services from the salon range, based on previous client analysis and visualisation andusing visual aids if required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm client preferences.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Organise a follow-through plan.

  1. Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome.
  2. Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair.
  3. Demonstrate or recommend how home care tools and products should be used.
  4. Respond to client questions regarding service timeframes and cost of services or products.
  5. Obtain client agreement to proceed with recommended services or to purchase home care product proposed.
  6. Identify and organise relevant operators for different components of services identified as required.
  7. Set up a new client card or update client history with services and products recommended.
Explain the initial service proposed and new or additional services that will be required to achieve and maintain the client's preferred colour or design outcome.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select and inform clients regarding the features of appropriate home care tools and products and the benefits to their hair.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Demonstrate or recommend how home care tools and products should be used.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Respond to client questions regarding service timeframes and cost of services or products.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain client agreement to proceed with recommended services or to purchase home care product proposed.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and organise relevant operators for different components of services identified as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Set up a new client card or update client history with services and products recommended.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

engaging with clients

conducting client analysis

discussing and confirming visualised hair colour and design options to clients

developing and confirming a service plan with clients

recommending and demonstrating home care tools and products.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

a fully equipped salon which includes as a minimum:

a fully functional client reception area

workstations suitable for the conduct of client consultation

a broad range of hairdressing services, including:

hair design

haircutting

hair colouring

hair lightening

chemical reformation

chemical relaxation

hair and scalp treatments

a retail product range

relevant documentation, such as salon health and safety procedures

a range of clients for a variety of hairdressing services.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

direct observation of the candidate:

conducting client analysis

recommending services and products from the salon range

consulting with clients

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include :

the range of services and products offered by the salon

the range of products offered by the salon

review of portfolios of evidence and third-party reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is prerequisite to another— they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHCCS304A Plan services for special events

SIHHIND304A Develop and expand a client base

Required Skills and Knowledge

Required skills

communication skills to:

develop a rapport with clients

interact with and engage clients in discussion regarding their requirements

use open-ended questions to establish client needs

listen and interpret verbal clues from clients regarding their hair, including:

objectives

problems

challenges

suggest services and products from the salon range

explain home hair maintenance techniques and products

design skills, including:

the elements of:

form

texture

colour

the design principles of:

repetition

alternation

progression

contrast

literacy skills to interpret product information

numeracy skills to:

predict timeframes for services

calculate service and product costs for clients

technical skills to:

analyse client's hair design, colour and condition

recognise, recommend and plan the provision of suitable services from the salon range

recommend home care products from the salon range

Required knowledge

available salon services

salon professional products range

salon home care products range

current and classic hair colour and design looks

home maintenance requirements following a range of hairdressing services

the price structure for the full range of salon services and products

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Factors and interests may include:

age group

level of interest in and ability to manage own hair

time availability

lifestyle factors such as involvement in sport

personal style which may be:

classic

current hair fashion

more creative or alternative.

Client history may include:

details of previous services

home hair care products purchased.

Design principles may include:

repetition

alternation

progression

contrast.

Hairdressing services may include:

conditioning treatments

scalp treatments

porosity treatments

hair colour

hair lightening

relaxing or straightening

chemical curling or volumising

haircuts

design finishes

hair extensions.

Visual aids may include:

magazine shots

photographs

sketches

a staff member with a particular colour or hair design

product colour charts

product information.