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Evidence Guide: SIHHHRS303A - Perform chemical straightening and relaxing services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIHHHRS303A - Perform chemical straightening and relaxing services

What evidence can you provide to prove your understanding of each of the following citeria?

Assess hair and consult with client.

  1. Analyse hair based on hair type and condition.
  2. Confirm desired finished design and degree of relaxation of curl or wave with client.
  3. Create a client history for new clients.
  4. Identify contraindications to chemical straightening and relaxing and inform client according to salon policy.
Analyse hair based on hair type and condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm desired finished design and degree of relaxation of curl or wave with client.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a client history for new clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify contraindications to chemical straightening and relaxing and inform client according to salon policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and apply products and equipment.

  1. Select chemical straightening and relaxing products to match hair analysis and the predetermined relaxation result.
  2. Select chemical straightening tools and methods according to product instructions and salon procedures.
  3. Apply pre-process fillers according to product instructions, where consistent with the pre process analysis.
  4. Apply chemical straightening product evenly to a predetermined pattern and gently comb hair without stretch, using boards and a medium-toothed comb.
  5. Manage the development process and check for degree of relaxing according to product instructions.
  6. Prior to final development, gently smooth hair to a predetermined pattern following product manufacturer’s recommended smoothing technique and salon procedure.
  7. Ensure client and operator comfort and safety at all stages of the straightening or relaxing service, according to product instructions, safety data and salon procedures.
  8. Follow salon procedures to minimise water and product waste throughout the service.
Select chemical straightening and relaxing products to match hair analysis and the predetermined relaxation result.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select chemical straightening tools and methods according to product instructions and salon procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply pre-process fillers according to product instructions, where consistent with the pre process analysis.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply chemical straightening product evenly to a predetermined pattern and gently comb hair without stretch, using boards and a medium-toothed comb.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage the development process and check for degree of relaxing according to product instructions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prior to final development, gently smooth hair to a predetermined pattern following product manufacturer’s recommended smoothing technique and salon procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure client and operator comfort and safety at all stages of the straightening or relaxing service, according to product instructions, safety data and salon procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow salon procedures to minimise water and product waste throughout the service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Rinse and neutralise hair.

  1. Gently and thoroughly rinse straightening product from the hair using lukewarm water.
  2. Perform the rebonding process, according to product manufacturer’s recommended smoothing technique and salon procedure.
  3. Process neutraliser for product recommended time and then rinse thoroughly from the hair.
  4. Apply post-process conditioning products, according to product instructions.
Gently and thoroughly rinse straightening product from the hair using lukewarm water.

Completed
Date:

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Perform the rebonding process, according to product manufacturer’s recommended smoothing technique and salon procedure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process neutraliser for product recommended time and then rinse thoroughly from the hair.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply post-process conditioning products, according to product instructions.

Completed
Date:

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Review the service and provide home care advice.

  1. Review outcomes of service against expressed client expectations and confirm client satisfaction.
  2. Offer after service maintenance advice to clients.
  3. Update client history to include product selection, technique, outcomes of service and purchased home hair care products.
Review outcomes of service against expressed client expectations and confirm client satisfaction.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer after service maintenance advice to clients.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Update client history to include product selection, technique, outcomes of service and purchased home hair care products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

conducting accurate preservice hair and scalp analysis

consistently selecting products, equipment and techniques appropriate to desired outcomes and predetermined designs

interpreting and following product instructions and safety data

applying straightening products and techniques without hair breakage

assessing the development of degree of curl or wave relaxing

performing the full rinse and neutralising service according to product instructions or salon procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a salon or a simulated salon environment that includes a range of work situations such as client interruptions and involvement in other related activities normally expected in the salon

fully equipped workstation which includes as minimum:

an adjustable client chair

clean client gown or wrap

a plentiful supply of clean towels

a trolley stocked with:

medium-toothed combs with even edges

straightening boards

thermostatically controlled ceramic flat irons

barrier creams

cotton wool

plastic bowls or applicator bottles

applicator brushes

a fully equipped basin services area which includes as a minimum:

back wash basins

client shampoo chairs

adjustable water temperature and shampoo spray attachments

a plentiful supply of clean towels

clean client gown

a professional range of chemical straightening products suited to match hair analysis outcomes across a range of clients

relevant documentation, including:

product instructions

product safety data sheets

salon procedures

a range of clients seeking chemical straightening and relaxing services.

For further guidance on the use of an appropriate simulated environment, refer to the Assessment Guidelines in this Training Package.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate their handling of a range of contingencies. Tasks include:

conducting preservice analysis

predetermining with client the finished degree of straightening and relaxing

completing a number of full services to achieve a predetermined straightening result

recommending after service products and hair care routines to clients

written or verbal questions appropriate to the language and literacy level of the learner to test knowledge which may include:

the effects of products used in chemical straightening or relaxing on the structure and condition of the hair

personal precautions

salon procedures to ensure:

client safety

operator safety

compliance with relevant health regulations

waste minimisation procedures

review of portfolios of evidence and third-party reports salon reports of on-the-job performance.

Guidance information for assessment

A unit of competency describes an individual skill but people rarely perform one skill at a time. Many skills are combined on a day-to-day basis in the workplace as part of work processes. This does not mean that each skill described by a unit of competency is pre-requisite to another— they are related skills.

Holistic assessment with other units relevant to the industry sector, salon and job role is recommended, for example:

SIHHCCS302A Perform a full client consultation.

SIHHOHS201A Apply salon safety procedures

Required Skills and Knowledge

Required skills

communication skills to:

discuss and confirm client expectations

advise clients on degree of relaxation of curl or wave, finished hair designs and home care

check client comfort during each stage of the service

review the outcomes of the service and check client satisfaction

technical skills to:

conduct accurate preservice hair analysis

select products, equipment and techniques appropriate to achieve desired outcomes

apply chemical straightening product evenly to a predetermined pattern and gently comb hair without stretch

check processing and recognise the achievement of desired degree of relaxation of curl or wave

perform the full rinse and neutralising service

apply salon safety procedures throughout chemical straightening and relaxation services

prevent possible skin damage to client and operator

literacy skills to:

interpret and follow product instructions and safety data sheets

interpret and follow relevant salon procedures

numeracy skills to:

accurately measure and apply products to minimise waste

manage processing times

Required knowledge

salon chemical reformation product range

physical and chemical actions of the following products on the structure of the hair:

protein fillers

chemical straighteners and relaxers

neutralisers

factors that influence achieving planned degree of relaxing

manufacturer requirements for the safe use of chemicals for straightening and relaxing hair

contraindications to proceeding with chemical straightening and relaxing services

salon procedures regarding the performance of a range of chemical straightening and relaxing services

relevant health regulations

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Hair type and condition may include:

untreated natural curly or wavy hair

chemically treated hair

strong or resistant natural curls

damaged hair

a variety of hair types from a range of ethnic backgrounds.

Clients may include:

women

men

children

people from a range of social, cultural or ethnic backgrounds and with a range of physical and mental abilities.

Client history may include:

hair analysis outcomes

desired degree of relaxation

tool and product selection

straightening method

outcome of service

home hair care products:

recommended

purchased.

Contraindications to chemical straightening and relaxing may include:

damaged hair

highly porous hair.

Chemical straightening and relaxing products may include:

preprocess shampoos

preprocess softeners

pre and post process fillers and conditioning products

curl relaxers for chemically treated hair

hair straighteners for untreated naturally curly or wavy hair

hair straighteners for strong or resistant natural curls

neutralisers

post process care and styling products.

Chemical straightening tools and methods may include:

medium-toothed combs with even edges

straightening boards

fingers

thermostatically-controlled ceramic flat irons.

Product manufacturer’s recommended smoothing technique and salon procedure may include:

working to a predetermined pattern, combing hair layer by layer and pressing between index and middle fingers

laying already smoothened hair onto the straightening board and smoothing hair a second time against the board using the back of a comb.

Client and operator comfort and safety must include:

providing protective gowning for client

applying straightening product 1cm from the hair root to avoid breakage

avoiding product contact with client and operator’s skin or eyes

wearing operator protective gloves.

Salon procedures must include:

client comfort and safety

operator safety

procedures that comply with state or territory and local government health regulations relevant to the service

environmental protection practices, such as:

waste minimisation

waste disposal

water efficiency.

Product manufacturer’s or salon preferred method of re-bonding may include:

applying rebonding product to:

towel dried hair

cooled hair that has been:

blow dried

flat ironed

blow dried and flat ironed.

Maintenance advice may include:

delaying shampooing hair for 2–4 days after procedure

recommending home hair care products, such as:

shampoos

conditioners

intense protein treatments

anti-frizz

hair gloss.