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Evidence Guide: SIRCCPM002 - Coordinate a pharmacy quality system

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCCPM002 - Coordinate a pharmacy quality system

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain quality system documents.

  1. Interpret quality standards and evaluate current policies and procedures for compliance and utility to the business.
  2. Review and update pharmacy operations manual regularly and maintain records of reviews.
  3. Develop and maintain accurate and complete records of quality assurance monitoring activities.
  4. Maintain current and accurate training records for staff.
  5. Report deficiencies in policies, procedures, manuals and record keeping systems to pharmacy manager.
  6. Obtain approval and modify documentation according to organisation procedures.
Interpret quality standards and evaluate current policies and procedures for compliance and utility to the business.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Review and update pharmacy operations manual regularly and maintain records of reviews.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop and maintain accurate and complete records of quality assurance monitoring activities.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain current and accurate training records for staff.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Report deficiencies in policies, procedures, manuals and record keeping systems to pharmacy manager.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Obtain approval and modify documentation according to organisation procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Coordinate quality system practices.

  1. Communicate quality standards, policies, procedures and quality assurance monitoring activities to staff.
  2. Confirm understanding, and encourage and support staff participation in quality practices.
  3. Arrange mentoring, coaching and training to support adherence to standards and quality practices.
  4. Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained.
  5. Check regular quality assurance monitoring activities are completed according to schedules.
  6. Assess and report adherence to quality standards.
Communicate quality standards, policies, procedures and quality assurance monitoring activities to staff.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Confirm understanding, and encourage and support staff participation in quality practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Arrange mentoring, coaching and training to support adherence to standards and quality practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check regular quality assurance monitoring activities are completed according to schedules.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess and report adherence to quality standards.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Coordinate audits.

  1. Prepare documentation for cyclical external quality audits.
  2. Participate in quality audits and provide assistance to assessors.
  3. Coordinate and report on remedial actions required by external audits within designated deadlines.
Prepare documentation for cyclical external quality audits.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Participate in quality audits and provide assistance to assessors.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Coordinate and report on remedial actions required by external audits within designated deadlines.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor, review and continuously improve quality systems.

  1. Monitor and review performance against quality standards and identify areas for improvement.
  2. Discuss issues and challenges with operational and managerial staff and seek feedback on quality systems.
  3. Evaluate information and develop ideas for improvement based on feedback received.
  4. Report potential improvements to work practices and quality systems and seek approval.
  5. Implement approved changes and communicate new policies, procedures and quality assurance monitoring activities to staff.
Monitor and review performance against quality standards and identify areas for improvement.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Discuss issues and challenges with operational and managerial staff and seek feedback on quality systems.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate information and develop ideas for improvement based on feedback received.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Report potential improvements to work practices and quality systems and seek approval.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Implement approved changes and communicate new policies, procedures and quality assurance monitoring activities to staff.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain quality system documents.

1.1.Interpret quality standards and evaluate current policies and procedures for compliance and utility to the business.

1.2.Review and update pharmacy operations manual regularly and maintain records of reviews.

1.3.Develop and maintain accurate and complete records of quality assurance monitoring activities.

1.4.Maintain current and accurate training records for staff.

1.5.Report deficiencies in policies, procedures, manuals and record keeping systems to pharmacy manager.

1.6.Obtain approval and modify documentation according to organisation procedures.

2. Coordinate quality system practices.

2.1.Communicate quality standards, policies, procedures and quality assurance monitoring activities to staff.

2.2.Confirm understanding, and encourage and support staff participation in quality practices.

2.3.Arrange mentoring, coaching and training to support adherence to standards and quality practices.

2.4.Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained.

2.5.Check regular quality assurance monitoring activities are completed according to schedules.

2.6.Assess and report adherence to quality standards.

3. Coordinate audits.

3.1.Prepare documentation for cyclical external quality audits.

3.2.Participate in quality audits and provide assistance to assessors.

3.3.Coordinate and report on remedial actions required by external audits within designated deadlines.

4. Monitor, review and continuously improve quality systems.

4.1.Monitor and review performance against quality standards and identify areas for improvement.

4.2.Discuss issues and challenges with operational and managerial staff and seek feedback on quality systems.

4.3.Evaluate information and develop ideas for improvement based on feedback received.

4.4.Report potential improvements to work practices and quality systems and seek approval.

4.5.Implement approved changes and communicate new policies, procedures and quality assurance monitoring activities to staff.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain quality system documents.

1.1.Interpret quality standards and evaluate current policies and procedures for compliance and utility to the business.

1.2.Review and update pharmacy operations manual regularly and maintain records of reviews.

1.3.Develop and maintain accurate and complete records of quality assurance monitoring activities.

1.4.Maintain current and accurate training records for staff.

1.5.Report deficiencies in policies, procedures, manuals and record keeping systems to pharmacy manager.

1.6.Obtain approval and modify documentation according to organisation procedures.

2. Coordinate quality system practices.

2.1.Communicate quality standards, policies, procedures and quality assurance monitoring activities to staff.

2.2.Confirm understanding, and encourage and support staff participation in quality practices.

2.3.Arrange mentoring, coaching and training to support adherence to standards and quality practices.

2.4.Monitor operational activities to ensure policies and procedures are followed and quality standards are maintained.

2.5.Check regular quality assurance monitoring activities are completed according to schedules.

2.6.Assess and report adherence to quality standards.

3. Coordinate audits.

3.1.Prepare documentation for cyclical external quality audits.

3.2.Participate in quality audits and provide assistance to assessors.

3.3.Coordinate and report on remedial actions required by external audits within designated deadlines.

4. Monitor, review and continuously improve quality systems.

4.1.Monitor and review performance against quality standards and identify areas for improvement.

4.2.Discuss issues and challenges with operational and managerial staff and seek feedback on quality systems.

4.3.Evaluate information and develop ideas for improvement based on feedback received.

4.4.Report potential improvements to work practices and quality systems and seek approval.

4.5.Implement approved changes and communicate new policies, procedures and quality assurance monitoring activities to staff.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

take responsibility for coordinating all aspects of a pharmacy quality system over a period of two months

monitor operational activities, over this two month period, to ensure two specific policies, and procedures are followed

check that two specific quality assurance monitoring activities are completed according to schedule

develop updates to two policies and two procedures and communicate changes to staff

complete one review of the operations manual and communicate changes to staff

monitor, review and record details of performance against two quality standards and document comprehensive recommendations for improvements to work practices and quality systems

coordinate processes required for one external quality audit.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

roles and responsibilities of quality system coordinator, operational and managerial staff in quality system management processes

format, content and use of:

pharmacy industry quality standards

organisational policies and procedures that align to quality standards

operations manuals

quality assurance monitoring records

staff training records

explanatory instructions for external audits

audit compliance reports

scheduling requirements for quality assurance monitoring activities

methods for communicating quality standards, policies, procedures and quality assurance monitoring activities to staff

record keeping requirements for quality assurance systems

basic principles of evidence based assessment and record keeping

methods of monitoring adherence to quality standards, policies and procedures

external audit processes:

purpose of external audits

role of external auditor

process for preparing and presenting required documents

requirements for and methods of responding to non-compliances identified by audit.