The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Develop and implement quality customer service practices. |
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Completed |
Evidence:
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Obtain and analyse information on customer service needs and expectations. |
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Completed |
Evidence:
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Develop documented policies and procedures for quality service provision and communicate to pharmacy staff. |
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Completed |
Evidence:
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Maintain adequate resources for optimum customer service provision according to budget allocation. |
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Completed |
Evidence:
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Seek and use feedback from customers to improve service. |
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Completed |
Evidence:
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Encourage team members to take responsibility for meeting customer requirements. |
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Completed |
Evidence:
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Resolve customer complaints referred by team members using conflict resolution and communication techniques. |
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Completed |
Evidence:
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Monitor customer service in the workplace to ensure standards are met. |
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Completed |
Evidence:
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Assess the effectiveness of customer service practices. |
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Completed |
Evidence:
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Identify systemic customer service problems and adjust policies and procedures to improve service quality. |
|
Completed |
Evidence:
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Monitor, maintain and improve sales. |
|
Completed |
Evidence:
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Determine sales targets and ensure consistency with pharmacy values, objectives and business plan. |
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Completed |
Evidence:
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Clearly communicate sales targets and periods to staff. |
|
Completed |
Evidence:
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Monitor sales data, provide feedback to staff and adjust sales targets according to operational constraints. |
|
Completed |
Evidence:
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Develop and provide current and accurate sales records to relevant personnel and act on relevant reports. |
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Completed |
Evidence:
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Monitor supply of goods.
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Maintain accurate records of suppliers and stock availability. Completed |
Evidence:
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Identify and communicate market factors affecting supply of medicines and products to relevant personnel. |
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Completed |
Evidence:
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Take immediate corrective action for potential or actual problems with supply. |
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Completed |
Evidence:
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Identify and recommend new supplier arrangements to maintain and improve sales and service delivery. |
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Completed |
Evidence:
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Maintain, monitor and improve work operations. |
|
Completed |
Evidence:
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Assess current workloads, and schedule work to maximise sales and service efficiency and quality. |
|
Completed |
Evidence:
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Assist staff in prioritisation of workload through supportive feedback and coaching. |
|
Completed |
Evidence:
|
Monitor efficiency and service levels through close contact with day to day operations. |
|
Completed |
Evidence:
|
Identify sales and service problems and take immediate operational action to rectify. |
|
Completed |
Evidence:
|
Proactively consult with colleagues about systemic ways to improve efficiency and service levels, including potential for new technologies and other innovations. |
|
Completed |
Evidence:
|
Identify and recommend potential improvements to business processes and systems. |
|
Completed |
Evidence:
|
Develop and implement quality customer service practices.
|
|
Obtain and analyse information on customer service needs and expectations. Completed |
Evidence:
|
Develop documented policies and procedures for quality service provision and communicate to pharmacy staff. Completed |
Evidence:
|
Maintain adequate resources for optimum customer service provision according to budget allocation. Completed |
Evidence:
|
Seek and use feedback from customers to improve service. Completed |
Evidence:
|
Encourage team members to take responsibility for meeting customer requirements. Completed |
Evidence:
|
Resolve customer complaints referred by team members using conflict resolution and communication techniques. Completed |
Evidence:
|
Monitor customer service in the workplace to ensure standards are met. Completed |
Evidence:
|
Assess the effectiveness of customer service practices. Completed |
Evidence:
|
Identify systemic customer service problems and adjust policies and procedures to improve service quality. Completed |
Evidence:
|
Monitor, maintain and improve sales.
|
|
Determine sales targets and ensure consistency with pharmacy values, objectives and business plan. Completed |
Evidence:
|
Clearly communicate sales targets and periods to staff. Completed |
Evidence:
|
Monitor sales data, provide feedback to staff and adjust sales targets according to operational constraints. Completed |
Evidence:
|
Develop and provide current and accurate sales records to relevant personnel and act on relevant reports. Completed |
Evidence:
|
Monitor supply of goods.
|
|
Maintain accurate records of suppliers and stock availability. Completed |
Evidence:
|
Identify and communicate market factors affecting supply of medicines and products to relevant personnel. Completed |
Evidence:
|
Take immediate corrective action for potential or actual problems with supply. Completed |
Evidence:
|
Identify and recommend new supplier arrangements to maintain and improve sales and service delivery. Completed |
Evidence:
|
Maintain, monitor and improve work operations.
|
|
Assess current workloads, and schedule work to maximise sales and service efficiency and quality. Completed |
Evidence:
|
Assist staff in prioritisation of workload through supportive feedback and coaching. Completed |
Evidence:
|
Monitor efficiency and service levels through close contact with day to day operations. Completed |
Evidence:
|
Identify sales and service problems and take immediate operational action to rectify. Completed |
Evidence:
|
Proactively consult with colleagues about systemic ways to improve efficiency and service levels, including potential for new technologies and other innovations. Completed |
Evidence:
|
Identify and recommend potential improvements to business processes and systems. Completed |
Evidence:
|