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Evidence Guide: SIRCCPM005 - Manage pharmacy premises, equipment and merchandise

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCCPM005 - Manage pharmacy premises, equipment and merchandise

What evidence can you provide to prove your understanding of each of the following citeria?

Manage pharmacy appearance and access.

  1. Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.
  2. Monitor and maintain pharmacy housekeeping standards.
  3. Provide easy and safe access into and within pharmacy for people with mobility aids.
  4. Maintain professional services area as clearly distinguishable from general trading area.
  5. Identify and resolve merchandise and pharmacy presentation problems.
Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor and maintain pharmacy housekeeping standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide easy and safe access into and within pharmacy for people with mobility aids.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain professional services area as clearly distinguishable from general trading area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and resolve merchandise and pharmacy presentation problems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain pharmacy equipment and stock storage.

  1. Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.
  2. Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.
  3. Complete and maintain accurate records of maintenance and repairs.
  4. Maintain areas for receiving and storing stock in appropriate conditions for stock category.
  5. Ensure refrigerated storage is cold chain tested and certified at regular intervals.
  6. Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.
Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and maintain accurate records of maintenance and repairs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain areas for receiving and storing stock in appropriate conditions for stock category.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure refrigerated storage is cold chain tested and certified at regular intervals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage pharmacy merchandise presentation.

  1. Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.
  2. Develop and implement layout assessment checks.
  3. Organise location for display of temporary specials and promotions.
  4. Define standards for visual presentations and displays and clearly communicate to team members.
  5. Ensure team members maintain clean and tidy displays according to display plans.
  6. Consult with front of pharmacy team members to assess customer response to space allocations.
Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and implement layout assessment checks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise location for display of temporary specials and promotions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define standards for visual presentations and displays and clearly communicate to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure team members maintain clean and tidy displays according to display plans.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with front of pharmacy team members to assess customer response to space allocations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain pharmacy merchandise pricing.

  1. Maintain pricing of pharmacy medicines and products according to organisational pricing policy.
  2. Clearly communicate accurate pricing information and changes to team members.
  3. Ensure current and accurate pricing is maintained on all displays.
Maintain pricing of pharmacy medicines and products according to organisational pricing policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly communicate accurate pricing information and changes to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure current and accurate pricing is maintained on all displays.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage pharmacy appearance and access.

1.1.Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.

1.2.Monitor and maintain pharmacy housekeeping standards.

1.3.Provide easy and safe access into and within pharmacy for people with mobility aids.

1.4.Maintain professional services area as clearly distinguishable from general trading area.

1.5.Identify and resolve merchandise and pharmacy presentation problems.

2. Maintain pharmacy equipment and stock storage.

2.1.Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.

2.2.Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.

2.3.Complete and maintain accurate records of maintenance and repairs.

2.4.Maintain areas for receiving and storing stock in appropriate conditions for stock category.

2.5.Ensure refrigerated storage is cold chain tested and certified at regular intervals.

2.6.Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.

3. Manage pharmacy merchandise presentation.

3.1.Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.

3.2.Develop and implement layout assessment checks.

3.3.Organise location for display of temporary specials and promotions.

3.4.Define standards for visual presentations and displays and clearly communicate to team members.

3.5.Ensure team members maintain clean and tidy displays according to display plans.

3.6.Consult with front of pharmacy team members to assess customer response to space allocations.

4. Maintain pharmacy merchandise pricing.

4.1.Maintain pricing of pharmacy medicines and products according to organisational pricing policy.

4.2.Clearly communicate accurate pricing information and changes to team members.

4.3.Ensure current and accurate pricing is maintained on all displays.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Manage pharmacy appearance and access.

1.1.Develop, document and implement organisational procedures for pharmacy housekeeping and maintenance.

1.2.Monitor and maintain pharmacy housekeeping standards.

1.3.Provide easy and safe access into and within pharmacy for people with mobility aids.

1.4.Maintain professional services area as clearly distinguishable from general trading area.

1.5.Identify and resolve merchandise and pharmacy presentation problems.

2. Maintain pharmacy equipment and stock storage.

2.1.Develop and document maintenance schedules for pharmacy equipment according to manufacturer recommendations.

2.2.Coordinate maintenance and repairs of pharmacy equipment to ensure serviceability and correct calibration.

2.3.Complete and maintain accurate records of maintenance and repairs.

2.4.Maintain areas for receiving and storing stock in appropriate conditions for stock category.

2.5.Ensure refrigerated storage is cold chain tested and certified at regular intervals.

2.6.Maintain room temperatures in pharmacy professional, trading and storage areas according to organisational requirements.

3. Manage pharmacy merchandise presentation.

3.1.Ensure layout and presentation promote customer flow, and comply with scheduled medicine display requirements and visual merchandising policies and plans.

3.2.Develop and implement layout assessment checks.

3.3.Organise location for display of temporary specials and promotions.

3.4.Define standards for visual presentations and displays and clearly communicate to team members.

3.5.Ensure team members maintain clean and tidy displays according to display plans.

3.6.Consult with front of pharmacy team members to assess customer response to space allocations.

4. Maintain pharmacy merchandise pricing.

4.1.Maintain pricing of pharmacy medicines and products according to organisational pricing policy.

4.2.Clearly communicate accurate pricing information and changes to team members.

4.3.Ensure current and accurate pricing is maintained on all displays.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit, and:

manage all aspects of the maintenance and presentation of pharmacy premises and equipment, merchandise and pricing over a period of two months

develop, document and implement maintenance schedules for the two month period

coordinate over the two month period:

scheduled maintenance of pharmacy equipment

scheduled and unscheduled calibration of pharmacy equipment

required testing and certification of pharmacy refrigeration

maintain areas for receiving and storing pharmacy stock for two supply periods, including requirements for cold chain items

manage merchandise pricing, space allocation and display for:

three temporary specials displays

three changed locations for permanent stock.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

format, content and use of:

housekeeping and maintenance procedures

maintenance schedules

maintenance and repair records

presentation standards and procedures

location and basic aspects of manufacturer instructions for maintenance and repairs

maintenance requirements for different types of pharmacy equipment

calibration requirements for pharmacy equipment and content of calibration charts

testing and certification requirements and schedules for pharmacy refrigeration

optimum environmental storage conditions for pharmacy medicines and products, including temperature, light and humidity controls for perishable and cold chain dispensary items

overview of pharmacy product and service range

legal requirements for product placement and advertising of Pharmacy Medicines (S2)

front of pharmacy layouts and principles for:

ease of access for people with mobility aids

defining a professional services area

customer flow

effective placement of merchandising displays

basic aspects of visual merchandising principles

organisational:

merchandising policies and plans

merchandise space allocations

pricing policy.