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Evidence Guide: SIRCDIS002 - Deliver medicines to customers outside the pharmacy

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Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCDIS002 - Deliver medicines to customers outside the pharmacy

What evidence can you provide to prove your understanding of each of the following citeria?

Confirm customer delivery requirements.

  1. Identify pharmacy products and prescription items for delivery.
  2. Check and confirm customer delivery address, contact details and suitable delivery time.
  3. Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.
  4. Plan deliveries in a logical sequence for efficiency and optimum customer service.
Identify pharmacy products and prescription items for delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check and confirm customer delivery address, contact details and suitable delivery time.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan deliveries in a logical sequence for efficiency and optimum customer service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare and plan prescription deliveries.

  1. Verify pharmacist has checked dispensed prescription items against customer order and included required information.
  2. Complete own check for correct medicines and quantities against prescription.
  3. Liaise with pharmacist to confirm method of providing customer advice.
  4. Prepare items for delivery to meet handling and storage requirements.
  5. Confirm delivery documentation is accurate and complete.
  6. Use navigation aids to plan most efficient delivery route.
  7. Schedule deliveries to suit requirements of pharmacy and customers.
Verify pharmacist has checked dispensed prescription items against customer order and included required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete own check for correct medicines and quantities against prescription.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with pharmacist to confirm method of providing customer advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare items for delivery to meet handling and storage requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm delivery documentation is accurate and complete.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use navigation aids to plan most efficient delivery route.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Schedule deliveries to suit requirements of pharmacy and customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver medicine to customers.

  1. Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.
  2. Verify customer or agent identity and age when required.
  3. Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.
  4. Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.
  5. Receive, check and record payment using point-of-sale systems.
  6. Make alternative arrangements where delivery has failed.
Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify customer or agent identity and age when required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive, check and record payment using point-of-sale systems.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make alternative arrangements where delivery has failed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile delivered items and records.

  1. Reconcile medicines and other items collected for delivery with items distributed.
  2. Reconcile payment with value of items sold.
  3. Accurately complete delivery documentation and records.
Reconcile medicines and other items collected for delivery with items distributed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconcile payment with value of items sold.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately complete delivery documentation and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products and prescription items for delivery.

1.2.Check and confirm customer delivery address, contact details and suitable delivery time.

1.3.Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

1.4.Plan deliveries in a logical sequence for efficiency and optimum customer service.

2. Prepare and plan prescription deliveries.

2.1.Verify pharmacist has checked dispensed prescription items against customer order and included required information.

2.2.Complete own check for correct medicines and quantities against prescription.

2.3.Liaise with pharmacist to confirm method of providing customer advice.

2.4.Prepare items for delivery to meet handling and storage requirements.

2.5.Confirm delivery documentation is accurate and complete.

2.6.Use navigation aids to plan most efficient delivery route.

2.7.Schedule deliveries to suit requirements of pharmacy and customers.

3. Deliver medicine to customers.

3.1.Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

3.2.Verify customer or agent identity and age when required.

3.3.Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Receive, check and record payment using point-of-sale systems.

3.6.Make alternative arrangements where delivery has failed.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile payment with value of items sold.

4.3.Accurately complete delivery documentation and records.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Confirm customer delivery requirements.

1.1.Identify pharmacy products and prescription items for delivery.

1.2.Check and confirm customer delivery address, contact details and suitable delivery time.

1.3.Contact customer and confirm products expected, estimated delivery time, payment method and persons authorised to accept delivery.

1.4.Plan deliveries in a logical sequence for efficiency and optimum customer service.

2. Prepare and plan prescription deliveries.

2.1.Verify pharmacist has checked dispensed prescription items against customer order and included required information.

2.2.Complete own check for correct medicines and quantities against prescription.

2.3.Liaise with pharmacist to confirm method of providing customer advice.

2.4.Prepare items for delivery to meet handling and storage requirements.

2.5.Confirm delivery documentation is accurate and complete.

2.6.Use navigation aids to plan most efficient delivery route.

2.7.Schedule deliveries to suit requirements of pharmacy and customers.

3. Deliver medicine to customers.

3.1.Follow organisational procedures when delivering dispensed medicines and other products outside the pharmacy.

3.2.Verify customer or agent identity and age when required.

3.3.Verify correctness of delivered items with customer and ensure customer or agent signs and dates prescription and other delivery documents as confirmation of receipt.

3.4.Arrange for pharmacist follow-up in situations requiring additional assistance or therapeutic advice.

3.5.Receive, check and record payment using point-of-sale systems.

3.6.Make alternative arrangements where delivery has failed.

4. Reconcile delivered items and records.

4.1.Reconcile medicines and other items collected for delivery with items distributed.

4.2.Reconcile payment with value of items sold.

4.3.Accurately complete delivery documentation and records.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

deliver dispensed medicines and other products outside the pharmacy on five different occasions

store, transport and package each of the following correctly for delivery:

products in different forms

products that are light sensitive

products that are heat sensitive

deliver the following range of pharmacy medicines and products and complete required documentation:

Pharmacy Medicines (S2)

Pharmacist Only Medicines (S3)

Prescription Only Medicines (S4).

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role boundaries and responsibilities of pharmacy and dispensary assistants when delivering medicines outside the pharmacy

circumstances which require and trigger referral to a pharmacist

organisational procedures for home delivery of dispensed prescriptions and products:

responding to unavailability of the customer or authorised agent to accept delivery

arranging for a pharmacist to provide follow-up therapeutic advice and information to the customer

protecting security of self, product and cash

responding to theft, loss or accident

receiving, processing and documenting payments

maintaining privacy and confidentiality of customer information

navigation aids for route planning and their features

privacy and confidentiality principles relevant to prescription and pharmacy product transactions with customers

storage and transport conditions and packaging for a range of pharmacy medicines and products in these forms:

drops

liquids

ointments and creams

pessaries

suppositories

tablets and capsules

formats for, use and contents of:

customer medicine labels with directions for use

order documents

delivery documents and schedules

features and functions of community pharmacy point-of-sale software.