NTISthis.com

Evidence Guide: SIRCDIS008 - Coordinate service to residential care facilities

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCDIS008 - Coordinate service to residential care facilities

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain contact with residential care facilities.

  1. Confirm relevant contact personnel for residential care facilities.
  2. Act as contact person to coordinate overall pharmacy service to residential care customers.
  3. Initiate regular contact to improve service efficiency.
Confirm relevant contact personnel for residential care facilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Act as contact person to coordinate overall pharmacy service to residential care customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Initiate regular contact to improve service efficiency.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to service requirements.

  1. Consult with care facility and establish ordering needs.
  2. Clearly explain and confirm trading terms for care facility.
  3. Clearly explain pricing policy and procedures.
  4. Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.
Consult with care facility and establish ordering needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly explain and confirm trading terms for care facility.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly explain pricing policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain services to residential care facilities.

  1. Receive and process pharmacy notifications of resident admissions or re-admissions.
  2. Negotiate and coordinate arrangements for receiving and filling regular care facility orders.
  3. Supply stock medicines to care facility and maintain stock control system according to organisational procedures.
  4. Coordinate delivery schedule, emergency deliveries and persons authorised to receive.
  5. Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.
  6. Liaise with care facility director of nursing or other nominated person to identify information and education needs.
  7. Respond to medicine information queries promptly.
Receive and process pharmacy notifications of resident admissions or re-admissions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate and coordinate arrangements for receiving and filling regular care facility orders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply stock medicines to care facility and maintain stock control system according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate delivery schedule, emergency deliveries and persons authorised to receive.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with care facility director of nursing or other nominated person to identify information and education needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to medicine information queries promptly.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Administer records.

  1. Maintain accurate and complete record of medicines supplied for each resident.
  2. Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.
  3. Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).
  4. Maintain and follow pharmacy system for recording and reporting medication-related incidents.
  5. Input data, raise and forward invoices
  6. Analyse and reconcile payments in pharmacy systems according to organisational procedures.
  7. Identify and respond to discrepancies in records within scope of own role.
Maintain accurate and complete record of medicines supplied for each resident.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and follow pharmacy system for recording and reporting medication-related incidents.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Input data, raise and forward invoices

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse and reconcile payments in pharmacy systems according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and respond to discrepancies in records within scope of own role.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain contact with residential care facilities.

1.1.Confirm relevant contact personnel for residential care facilities.

1.2.Act as contact person to coordinate overall pharmacy service to residential care customers.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to service requirements.

2.1.Consult with care facility and establish ordering needs.

2.2.Clearly explain and confirm trading terms for care facility.

2.3.Clearly explain pricing policy and procedures.

2.4.Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.

3. Maintain services to residential care facilities.

3.1.Receive and process pharmacy notifications of resident admissions or re-admissions.

3.2.Negotiate and coordinate arrangements for receiving and filling regular care facility orders.

3.3.Supply stock medicines to care facility and maintain stock control system according to organisational procedures.

3.4.Coordinate delivery schedule, emergency deliveries and persons authorised to receive.

3.5.Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.

3.6.Liaise with care facility director of nursing or other nominated person to identify information and education needs.

3.7.Respond to medicine information queries promptly.

4. Administer records.

4.1.Maintain accurate and complete record of medicines supplied for each resident.

4.2.Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.

4.3.Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).

4.4.Maintain and follow pharmacy system for recording and reporting medication-related incidents.

4.5.Input data, raise and forward invoices

4.6.Analyse and reconcile payments in pharmacy systems according to organisational procedures.

4.7.Identify and respond to discrepancies in records within scope of own role.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Maintain contact with residential care facilities.

1.1.Confirm relevant contact personnel for residential care facilities.

1.2.Act as contact person to coordinate overall pharmacy service to residential care customers.

1.3.Initiate regular contact to improve service efficiency.

2. Identify and respond to service requirements.

2.1.Consult with care facility and establish ordering needs.

2.2.Clearly explain and confirm trading terms for care facility.

2.3.Clearly explain pricing policy and procedures.

2.4.Monitor currency of contract between pharmacy and facility and take action in the case of non-current contracts according to organisational procedures.

3. Maintain services to residential care facilities.

3.1.Receive and process pharmacy notifications of resident admissions or re-admissions.

3.2.Negotiate and coordinate arrangements for receiving and filling regular care facility orders.

3.3.Supply stock medicines to care facility and maintain stock control system according to organisational procedures.

3.4.Coordinate delivery schedule, emergency deliveries and persons authorised to receive.

3.5.Negotiate a system to notify pharmacy of all changes to individual patient medication regimens.

3.6.Liaise with care facility director of nursing or other nominated person to identify information and education needs.

3.7.Respond to medicine information queries promptly.

4. Administer records.

4.1.Maintain accurate and complete record of medicines supplied for each resident.

4.2.Assist pharmacist to regularly review patient medicines and amend patient medication charts, according to organisational procedures.

4.3.Assist pharmacist to monitor Adverse Drug Reactions (ADR), Adverse Drug Events (ADE) and Therapeutic Drug Monitoring (TDM).

4.4.Maintain and follow pharmacy system for recording and reporting medication-related incidents.

4.5.Input data, raise and forward invoices

4.6.Analyse and reconcile payments in pharmacy systems according to organisational procedures.

4.7.Identify and respond to discrepancies in records within scope of own role.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

complete the following activities to supply medications and other pharmacy products to residential care facilities:

coordinate supply services to at least one residential care facility over two supply periods to include:

receiving and processing orders for bulk stock and multiple individual medications for patients

scheduling all regular deliveries

scheduling emergency deliveries

maintaining patient supply records

issuing invoices and reconciling payments

assist pharmacist to review patient medications across two care facilities and amend medical charts for three patients

assist in generating each of these types of reports:

Adverse Drug Reactions reports

Adverse Drug Events reports.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

primary components of the Pharmaceutical Society of Australia’s Professional Practice Standards – provisions relevant to services to residential care facilities

role boundaries and responsibilities of dispensary assistants and pharmacists for providing services to residential care facilities

basic aspects of medication provision in residential care facilities

full details of contractual arrangements with residential care facilities:

services provided:

education and information

stock control

storage

roles and responsibilities of care facility and pharmacy

pricing schedule

trading terms

formats, content and use of:

patient medication charts

medication-related incident reports and registers

pharmacy systems and organisational procedures for:

notifying pharmacy of changes to individual patient medication regimens

receiving and processing orders for bulk stock and multiple individual medications for patients

providing information and education on medications

scheduling regular and emergency medicine deliveries

maintaining patient supply records and medication charts

reviewing patient medications

recording and reporting medication-related incidents

pricing and invoicing for residential care facilities.