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Evidence Guide: SIRCDIS301 - Accept prescriptions and return dispensed medicines to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCDIS301 - Accept prescriptions and return dispensed medicines to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Verify prescription and customer details.

  1. Approach customer and accept prescriptions in a timely manner.
  2. Check customer’s prescriptions for legality, validity and completeness.
  3. Confirm customer details.
  4. Respect customer privacy and confidentiality when requesting and providing information.
Approach customer and accept prescriptions in a timely manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check customer’s prescriptions for legality, validity and completeness.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm customer details.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respect customer privacy and confidentiality when requesting and providing information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm customer prescription needs.

  1. Identify and confirm items to be dispensed.
  2. Provide brand substitution information and determine customer preference.
  3. Flag and refer prescription discrepancies and other situations requiring additional assistance to appropriate pharmacy staff or a pharmacist.
  4. Advise customers of expected prescription preparation time, including delayingfactors or delivery times as appropriate.
  5. Lodge verified prescriptions together with relevant recorded customer information for dispensing.
Identify and confirm items to be dispensed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide brand substitution information and determine customer preference.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Flag and refer prescription discrepancies and other situations requiring additional assistance to appropriate pharmacy staff or a pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers of expected prescription preparation time, including delayingfactors or delivery times as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Lodge verified prescriptions together with relevant recorded customer information for dispensing.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Return prescribed medicines to customers.

  1. Verify that dispensed prescriptions have been checked by a pharmacist and check dispensed medicines to ensure customer’s requested items and quantities have been dispensed.
  2. Verify that the customer receives the correct medicine and that the customer or their agent signs and dates the prescription as confirmation of receipt.
  3. Explain information provided on medicines and question to confirm customer understanding.
  4. Refer customers to a pharmacist in situations requiring additional assistance or therapeutic advice.
  5. Supply dispensed medicines promptly in appropriate packaging.
  6. Provide information on other products where required to effectively use medicines supplied.
  7. Retain store-filled prescriptions in a nominated secure area.
Verify that dispensed prescriptions have been checked by a pharmacist and check dispensed medicines to ensure customer’s requested items and quantities have been dispensed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Verify that the customer receives the correct medicine and that the customer or their agent signs and dates the prescription as confirmation of receipt.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain information provided on medicines and question to confirm customer understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer customers to a pharmacist in situations requiring additional assistance or therapeutic advice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply dispensed medicines promptly in appropriate packaging.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on other products where required to effectively use medicines supplied.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Retain store-filled prescriptions in a nominated secure area.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

accept and lodge prescriptions for dispensing

identify different types of prescriptions and entitlements

follow verification procedures when providing dispensed medicines to customers

operate as part of a dispensing team and provide relevant information to a pharmacist and other pharmacy staff as required

provide prescription information to customers in ways appropriate to customer needs and demonstrate appropriate techniques to confirm understanding

recognise and act on situations requiring referral to a pharmacist or other pharmacy staff.

Context of and specific resources for assessment

Assessment must ensure that competency is:

consistently demonstrated over a period of time and observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment

demonstrated in a real pharmacy workplace environment that meets Pharmacy Board of Australia and relevant industry standards for dispensary operations, which may include client interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a range of customers with different prescription requirements and entitlements who are typical of the customer base

dispensed medicines for return to customers

relevant documentation, such as:

PBS information

pharmacy procedures

prescriptions.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the learner performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate handling of a range of contingencies, which may include:

accepting prescriptions and delivering medicine to a range of customers

completing pharmacy documentation relevant to accepting prescriptions

returning dispensed medicines to customers

seeking direction from the dispensing pharmacist

role plays to confirm communication skills that meet diverse customer requirements

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication skills to:

ask questions to identify and confirm customer requirements

explain information contained on cautionary and advisory labels in a level of English suited to the customer’s communication requirements

question to confirm that the customer understands the information provided

invite further questions from the customer

provide relevant information to the dispensing pharmacist and other staff members where required

seek direction from the dispensing pharmacist

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

literacy skills to:

check prescription information

read cautionary and advisory medicine labels

record customer information

planning and organising skills to:

plan and carry out work to meet dispensary workflow requirements

provide timely delivery of dispensed items to customers

teamwork skills to operate as part of a dispensing team

Required knowledge

brand substitution information, including:

product costing policy reflecting brand price premiums and therapeutic premiums

the term ‘bioequivalent’ products as defined by the Therapeutic Goods Administration (TGA)

pharmacy procedures relating to:

accepting prescriptions

accessing and using pharmacy information systems required by the role

circumstances under which referral to a pharmacist or other pharmacy staff is required

collecting and supplying information to an agent acting on behalf of a customer

delivering dispensed prescriptions

maintaining the privacy and confidentiality of customer information

offering brand substitution

Pharmaceutical Benefits Scheme (PBS) and Medicare Australia system, and supply rules relating to:

customer eligibility and access

payments for general customers (without concessional cards) and concessional customers

copayments

safety net entitlements

supplying repeat prescriptions

privacy principles as they relate to accepting prescriptions and delivering medicine

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Customer’s prescriptionsmay include:

a limited approved range of scripts from providers, including:

dentists

doctors

nurse practitioners

optometrists

podiatrists

veterinary surgeons

National Health scripts

private scripts

repatriation scripts or Veteran Affairs scripts.

Legality, validity and completeness may include:

adequate written instructions on the dosage regimen

compliance with timing rules to fill repeat scripts

doctor’s or prescribing practitioner’s full name, current address, telephone number and date

name of medicine, quantity prescribed and clearly indicated dosage directions

currency of prescription

clear prescription with no indication of tampering or forgery

self-treatment instructions that meet legal and regulatory requirements.

Customer details may include:

full name and current address

date of birth where patient is elderly (over 70 years) or young (under 12 years)

entitlement number, if any, under the PBS

Medicare details

private health cover and receipt requirements

allergies or adverse reactions suffered in the past to medications

current use of other medications, including complementary medicines.

Prescription discrepanciesmay include:

incomplete or incorrect prescriber or customer details

out-of-date prescriptions

prescriptions marked ‘cancelled’ or in other ways that indicate they have been dispensed and completed

invalid prescriptions, such as:

forged or altered information

written by prescriber for self-treatment

requests for excessive quantities.

Delaying factors may include:

out-of-stock prescribed medicines

special preparation requirements, e.g.compounded products.

Information provided on medicinesmay include:

pharmacy labels

cautionary or advisory labels

additional information or advice prepared by a pharmacist

information provided by the supplier

self-care and health information

Consumer Medicine Information (CMI).

Appropriate packagingmay include:

packaging that protects customer privacy and medicine handling requirements, such as:

light-sensitive tray-controlled packaging

opaque packaging

paper bags

packaging determined by the pharmacist.