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Evidence Guide: SIRCHCS005 - Provide Australian Needle and Syringe Program services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCHCS005 - Provide Australian Needle and Syringe Program services

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer needs.

  1. Follow organisational procedures to respect and protect customer privacy.
  2. Question and actively listen to confirm customer needs.
  3. Identify and act on triggers for referral to pharmacist.
Follow organisational procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Question and actively listen to confirm customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on triggers for referral to pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide NSP equipment.

  1. Follow organisational procedures and NSP operational guidelines for providing NSP services.
  2. Supply ready-made equipment packs to customers.
  3. Clearly explain contents of packs and how to use sharps disposal containers.
  4. Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.
  5. Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.
Follow organisational procedures and NSP operational guidelines for providing NSP services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply ready-made equipment packs to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clearly explain contents of packs and how to use sharps disposal containers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to information requirements.

  1. Request customer participation in information gathering, according to guidelines.
  2. Collect and accurately report customer and other NSP data according to guidelines.
  3. Respond to customer requests for information on relevant support agencies.
Request customer participation in information gathering, according to guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect and accurately report customer and other NSP data according to guidelines.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer requests for information on relevant support agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Identify and act on triggers for referral to pharmacist.

2. Provide NSP equipment.

2.1.Follow organisational procedures and NSP operational guidelines for providing NSP services.

2.2.Supply ready-made equipment packs to customers.

2.3.Clearly explain contents of packs and how to use sharps disposal containers.

2.4.Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.

2.5.Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.

3. Respond to information requirements.

3.1.Request customer participation in information gathering, according to guidelines.

3.2.Collect and accurately report customer and other NSP data according to guidelines.

3.3.Respond to customer requests for information on relevant support agencies.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify customer needs.

1.1.Follow organisational procedures to respect and protect customer privacy.

1.2.Question and actively listen to confirm customer needs.

1.3.Identify and act on triggers for referral to pharmacist.

2. Provide NSP equipment.

2.1.Follow organisational procedures and NSP operational guidelines for providing NSP services.

2.2.Supply ready-made equipment packs to customers.

2.3.Clearly explain contents of packs and how to use sharps disposal containers.

2.4.Accept sealed sharps disposal containers and lodge in pharmacy yellow sharps bin.

2.5.Handle sharps disposal containers safely and hygienically and wear personal protective equipment to avoid injury and infection.

3. Respond to information requirements.

3.1.Request customer participation in information gathering, according to guidelines.

3.2.Collect and accurately report customer and other NSP data according to guidelines.

3.3.Respond to customer requests for information on relevant support agencies.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

provide Australian Needle and Syringe Program (NSP) services to three different customers, and provide information to each on:

content and use of ready-made equipment packs

how to use sharps disposal containers

statistics collected by the NSP

self-referral alcohol and drug support agencies

demonstrate the correct procedures for the return of sharps disposal containers and lodgement in pharmacy yellow sharps bins

collect customer and other NSP statistics and complete one report.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

public health benefits of needle and syringe programs

operational guidelines of the NSP program and instructions for collecting and reporting NSP statistics

content and use of ready-made equipment packs

safe and hygienic practices for handling returned sharps disposal containers

sources of information on self-referral alcohol and drug support agencies

role boundaries and responsibilities of pharmacy assistants for providing NSP program services, and circumstances which require and trigger referral to a pharmacist

organisational procedures for providing NSP services:

questions that must be asked to collect information about customer needs

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

maintaining privacy and confidentiality of customer information

collecting, recording and reporting NSP statistics

safe handling and disposal of sharps containers.