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Evidence Guide: SIRCHCS412 - Provide Australian Needle and Syringe Program services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCHCS412 - Provide Australian Needle and Syringe Program services

What evidence can you provide to prove your understanding of each of the following citeria?

Identify customer need.

  1. Follow pharmacy protocols and procedures to determine customer requirements.
  2. Follow pharmacy procedures to respect and protect customer privacy.
  3. Identify and act on situations or requests requiring referral to a pharmacist.
Follow pharmacy protocols and procedures to determine customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on situations or requests requiring referral to a pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide NSP equipment supply, disposal and information services.

  1. Supply ready-made equipment packs to customers.
  2. Collect NSP statistics if required.
  3. Accept sealed sharps disposal containers of used injecting equipment and lodge in pharmacy yellow sharps bin.
  4. Respond to customer requests for information on relevant support agencies.
Supply ready-made equipment packs to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Collect NSP statistics if required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accept sealed sharps disposal containers of used injecting equipment and lodge in pharmacy yellow sharps bin.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to customer requests for information on relevant support agencies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply pharmacy procedures to supply ready-made equipment packs and collect used sharps containers

follow pharmacy procedures to protect customer privacy

refer to relevant sources of information regarding support agencies to inform customers when requested

recognise and act on all situations or requests requiring referral to a pharmacist

plan and carry out work to meet efficient customer service workflow requirements.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

pharmacy protocols and procedures

NSP operational guidelines

a range of real or simulated customers with NSP requirements

ready-made equipment kits, including sharps containers

a large pharmacy sharps disposal container

relevant documentation, such as:

NSP statistical forms

list of relevant local and online support services and agencies.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

assessing customer requirements

providing ready-made equipment packs

accepting and disposing of used sharps containers containing used injecting equipment

collecting statistical data if required

providing information regarding relevant support services on request

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication skills to:

interact with the customer to:

ask questions to identify and confirm requirements

provide information

confirm understanding

explain NSP services

refer to a pharmacist or other pharmacy staff where relevant

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

accept and dispose of used equipment to minimise environmental damage

literacy skills to:

apply NSP operational guidelines

follow pharmacy protocols and procedures

record NSP statistical information

planning and organising skills to meet customer service requirements

teamwork skills to operate as part of a pharmacy team and provide relevant information to a pharmacist or other pharmacy staff as required

Required knowledge

pharmacy protocols and procedures relating to NSP policies regarding:

accepting and disposing of used sharps containers

collecting information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on situations and responses requiring referral to a pharmacist

protecting customer privacy and anonymity

providing ready-made equipment

NSP operational guidelines

sources of information on self-referral alcohol and drug support agencies

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Protocols and procedures may include:

interacting with the customer to establish:

who the product is for

symptoms

duration of symptoms

other existing health conditions

other medications being used by the customer

if they have seen a doctor

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.

Customer requirements may include:

ready-made equipment packs

disposal of used injecting equipment.

Customer may include:

people acting as agents for a customer

the elderly and infirm

people who are:

illicit and injecting drug users

alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Ready-madeequipment packs may include packs containing:

a specified number of syringes

swabs

filters

a sharps container.

NSP statistics may include:

information voluntarily provided by the customer, including:

gender

postcode

age

drug

number of needles and syringes supplied.

Support agencies may include:

community drug and alcohol information services

HIV and hepatitis support groups

outreach programs

men and women’s peer programs.