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Evidence Guide: SIRCHCS414 - Support the management of obstructive sleep apnoea

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCHCS414 - Support the management of obstructive sleep apnoea

What evidence can you provide to prove your understanding of each of the following citeria?

Identify and respond to customer needs.

  1. Follow pharmacy protocols and procedures to determine customer requirements.
  2. Identify and act on triggers for referral to a pharmacist.
  3. Follow pharmacy procedures to respect and protect customer privacy.
Follow pharmacy protocols and procedures to determine customer requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on triggers for referral to a pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete equipment trial hire documentation.

  1. Establish that the customer has documented recommendations from a sleep specialist.
  2. Explain equipment trial and hire service and future purchase options and confirm customer understanding.
  3. Complete CPAP equipment hire agreement signed by customer and a pharmacy representative.
  4. Supply a signed copy to the customer and file duplicate pharmacy agreement.
Establish that the customer has documented recommendations from a sleep specialist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain equipment trial and hire service and future purchase options and confirm customer understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete CPAP equipment hire agreement signed by customer and a pharmacy representative.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply a signed copy to the customer and file duplicate pharmacy agreement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on CPAP equipment products and services.

  1. Follow sleep study specialist recommendations and set up CPAP trial equipment on auto.
  2. Fit mask and demonstrate use and hygienic maintenance of trial equipment.
  3. Review machine readings and mask comfort after one week and adjust settings to mid-range of readings taken across the week.
  4. Review trial at prearranged intervals and replace mask type to ensure effective operation and customer comfort where required.
  5. Advise patient to return to treating sleep specialist for re-assessment and advice on re-adjustment of settings where snoring persists.
Follow sleep study specialist recommendations and set up CPAP trial equipment on auto.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Fit mask and demonstrate use and hygienic maintenance of trial equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review machine readings and mask comfort after one week and adjust settings to mid-range of readings taken across the week.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review trial at prearranged intervals and replace mask type to ensure effective operation and customer comfort where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise patient to return to treating sleep specialist for re-assessment and advice on re-adjustment of settings where snoring persists.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply sleep apnoea products.

  1. Recommend and supply suitable CPAP equipment for customer purchase from the pharmacy range after trial period.
  2. Explain and demonstrate required care, cleaning and maintenance of equipment to customers.
  3. Provide ongoing support and recommend strategies to assist customer to adjust to using CPAP equipment where required.
  4. Supply replacement parts to customers where required.
  5. Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.
  6. Identify and access sources of information, specialist services and practitioners.
Recommend and supply suitable CPAP equipment for customer purchase from the pharmacy range after trial period.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and demonstrate required care, cleaning and maintenance of equipment to customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide ongoing support and recommend strategies to assist customer to adjust to using CPAP equipment where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply replacement parts to customers where required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act on opportunities to suggest companion products relevant to desired health-care outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access sources of information, specialist services and practitioners.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

apply knowledge of sleep disordered breathing conditions and the application of continuous positive airway pressure to advise on CPAP equipment products and services

demonstrate the use, care and hygienic maintenance of CPAP equipment to customers

fit, recommend and supply CPAP equipment to customers

identify and refer to specialist sources of information, advice and expertise to assist the customer and maintain personal currency of knowledge

recognise and act on situations or requests requiring referral to a pharmacist.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

a range of real or simulated customers with different CPAP requirements

a range of CPAP equipment

pharmacy protocols and procedures

relevant documentation, such as:

sleep specialists’ recommendations

CPAP equipment product and service information.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

consulting with customers to identify their CPAP requirements

trialling and reviewing the use of CPAP equipment by customers

recommending and selling CPAP equipment

sourcing and providing information on lifestyle and self-care practices

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication skills to:

interact with the customer to:

ask questions to identify and confirm requirements

provide information

confirm understanding

explain pharmacy CPAP services to customers

recommend and supply CPAP equipment

use and interpret non-verbal communication

refer to a pharmacist or other pharmacy staff

learning skills to maintain currency of knowledge about machinery and equipment used in the treatment of sleep apnoea

literacy skills to:

interpret and explain information on CPAP product care, maintenance and cleaning

use sleep specialist information and services to support the management of obstructive sleep apnoea

planning and organising skills to meet customer service requirements

teamwork skills to operate as part of a pharmacy team, providing relevant information and seeking advice from a pharmacist and other pharmacy staff as required

technology skills to:

access and use information systems required by the role

adjust settings on CPAP machines

use CPAP equipment

Required knowledge

common symptoms of sleep disordered breathing conditions, such obstructive sleep apnoea and related conditions, including:

snoring

sleep arousal

poor quality sleep leading to:

daytime sleepiness, fatigue and tiredness

poor concentration

irritability and mood changes

common lifestyle factors that can contribute to sleep disorder conditions, such as:

consuming alcohol prior to sleep

obesity

smoking

use of sedatives

common types of sleep disorder breathing and their physiological effects on the body, including:

normal flow

narrowed flow

flow limitation with snoring

apnoea

pharmacy protocols and procedures relating to:

collecting information from customers

collecting and supplying information to an agent acting on behalf of a customer

hiring and supplying CPAP machines and equipment

identifying and acting on triggers for referral to a pharmacist

providing CPAP services

respecting and protecting customer privacy

personal role boundaries and responsibilities, and circumstances under which referral to a pharmacist or other pharmacy staff is required

procedures for the use, care and maintenance for CPAP equipment

product and health condition terminology

sources of information, advice and specialist services relating to obstructive sleep apnoea

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Pharmacy protocols and procedures may include:

interacting with the customer to establish:

who the product is for

that the customer has documented recommendations from a sleep specialist advising on equipment and settings

that CPAP equipment being purchased is for a customer who is under the supervision of a doctor

assessing:

customer responses to questions

own confidence that the product or service requested by the customer or envisaged by the pharmacy assistant is right for the customer’s symptoms.

Customer requirements may include:

assistance with the use or maintenance of customer’s own CPAP equipment

advice on CPAP equipment based on the outcomes of:

a home-based sleep study

an in-hospital sleep clinic study

review of the trial of CPAP equipment

replacement parts for CPAP equipment.

Triggers for referral to a pharmacist must include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer who has:

had the complaint for some time

other health conditions, such as asthma, diabetes and high blood pressure

used the product before but is not satisfied with its efficacy

customer appears to be:

sick

angry

confused

dissatisfied

uncertain

under the influence of drugs or alcohol

pharmacy assistant is unsure and needs confirmation of the medicine selected, even if the product has been requested by name.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

referred to the pharmacy by a general practitioner or sleep specialist

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Hire agreementmay include:

acceptance of hire, including checklist indicating that:

items were checked by the pharmacy for suitability prior to hire

mask was fitted to the hirer

use of the CPAP machine was explained at the time of hire and appropriate printed instructions were provided

proper maintenance and care of items was explained and appropriate printed instructions were provided

hirer was satisfied with the condition and suitability for the purpose of the equipment

checklist was signed and dated by the hirer

equipment details, including serial number for each item

hirer details

hire period, including:

period

deposit

delivery charge (if applicable)

rate per period

total amount paid

total hire fee

pharmacy details

printed information outlining conditions of hire relating to:

acceptance

default

delivery of the equipment

general matters

hire fees

liability

meanings in the agreement

proper care

termination of the agreement and return of equipment

signed and dated on behalf of the pharmacy.

CPAP trial equipment may include:

CPAP machine

humidifier

masks

tubing.

Replacement parts may include:

filters

humidifier tank

masks

tubing.

Companion products may include:

aids to maintain skin integrity on facial areas impacted by masks, such as:

adhesive dressings

creams.

Sources of information, specialist services and practitionersmay include:

doctors

health-care information

manufacturer information

pharmacy or supplier product leaflets, brochures and manuals

pharmacists

reliable websites.