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Evidence Guide: SIRCPPA001 - Assist customers with vitamins, minerals and supplements

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SIRCPPA001 - Assist customers with vitamins, minerals and supplements

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about customer vitamin, mineral and supplement needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
  3. Determine customer satisfaction with products previously used.
  4. Identify any other health conditions and prescribed medications.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  3. Provide clear summary of customer information to pharmacist when referral is required.
  4. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide product, self-care and lifestyle information.

  1. Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest additional products relevant to customer needs.
  3. Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
  4. Offer current and accurate information from recognised sources on related lifestyle and self-care practices.
  5. Provide customers with information on specialist nutrition services.
Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest additional products relevant to customer needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Offer current and accurate information from recognised sources on related lifestyle and self-care practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide customers with information on specialist nutrition services.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of vitamins, minerals and supplements.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer vitamin, mineral and supplement needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices.

3.5.Provide customers with information on specialist nutrition services.

4. Maintain and develop knowledge of vitamins, minerals and supplements.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer vitamin, mineral and supplement needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices.

3.5.Provide customers with information on specialist nutrition services.

4. Maintain and develop knowledge of vitamins, minerals and supplements.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom-based requests for vitamin, mineral and supplement products that require referral

suggest suitable vitamin, mineral and supplements products for six customers presenting with different needs

provide directions for product use and other information on lifestyle and self-care practices for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of each of the following customer types:

adults of both genders

the elderly

children.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

basic aspects of these common causes of vitamin and mineral deficiency:

accidents and illness

excessive alcohol consumption

excessive use of laxatives

food allergies resulting in the omission of important food groups

inadequate or fad diets

lack of sunlight

overuse of convenience foods

poor food storage

pregnancy and lactation

regular athletic performance

regular consumption of overcooked food

key terminology, jargon and common abbreviations for the:

diet-related health conditions

commonly requested vitamins, minerals and supplements

overview of pharmacy product range of vitamins, minerals and supplements; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

which products in the range are Pharmacist Only Medicines (S3)

different types of commonly requested products and their use, their side effects and interactions that may contraindicate their use:

vitamins:

A (Retinol-Carotene)

B-complex group

B9 (Folic Acid)

C (Ascorbic Acid)

D (Calciferol-Viosterol-Ergosterol)

E (Tocopherol)

K (Menadione)

minerals:

calcium

chromium

iodine

iron

magnesium

potassium

phosphorous

selenium

sodium

zinc

supplements:

fish oil

glucosamine

recognised and credible sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI) product leaflets, brochures, booklets

internet sites

health-care fact sheets

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

organisational procedures for supplying vitamins, minerals and supplements

sources of specialist advice on nutrition for referral purposes.