NTISthis.com

Evidence Guide: SIRCPPA007 - Assist customers with pregnancy and maternal health products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCPPA007 - Assist customers with pregnancy and maternal health products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about customer needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
  3. Determine customer satisfaction with products previously used.
  4. Identify any other health conditions and prescribed medications.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  3. Provide clear summary of customer information to pharmacist when referral is required.
  4. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information and advice on pregnancy and maternal health.

  1. Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest additional products relevant to customer needs.
  3. Provide customer with directions for product use and confirm understanding
  4. Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.
Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest additional products relevant to customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer with directions for product use and confirm understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of pregnancy and maternal health conditions, products and services.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide information and advice on pregnancy and maternal health.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Provide customer with directions for product use and confirm understanding

3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of pregnancy and maternal health conditions, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide information and advice on pregnancy and maternal health.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Provide customer with directions for product use and confirm understanding

3.4.Offer current and accurate information from recognised sources on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of pregnancy and maternal health conditions, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about pregnancy and maternal health conditions and specialist support services from two different sources

respond to product and symptombased requests for pregnancy and maternal health products from six customers presenting with different needs

provide directions for product use and other information on lifestyle and self-care practices for each of the above customers

provide information on:

breast expressing kits

maternity pads

morning sickness treatments

nipple care products

nursing accessories

pregnancy testing kits

stretch mark and related skincare products

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of each of the following customer types:

pregnant women

breastfeeding women

women who have recently given birth.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common minor maternal health conditions and symptoms

common symptoms of pregnancy

physical and physiological changes that occur during and following pregnancy, at a basic level of understanding

common lifestyle factors that can contribute to maternal health conditions and methods of self-care

key terminology, jargon and common abbreviations for:

pregnancy and maternal health conditions

medicines and products used to assist

overview of pharmacy pregnancy and maternal health product range:

location

different types

application

different types of pregnancy and maternal health products, their use, their side effects and interactions that may contraindicate their use:

breast expressing kits

maternity pads

morning sickness treatments

nipple care products

nursing accessories

pregnancy testing kits

stretch mark and related skincare products

aids and equipment used for pregnancy and maternal health:

features and uses

care and maintenance

recognised and credible sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

organisational procedures for supplying pregnancy and maternal health medicines and products.