NTISthis.com

Evidence Guide: SIRCPPA011 - Assist customers with baby and infant care products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCPPA011 - Assist customers with baby and infant care products

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about baby and infant care needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
  3. Determine customer satisfaction with products previously used.
  4. Identify any other health conditions and prescribed medications.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  3. Provide clear summary of customer information to pharmacist when referral is required.
  4. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide product, self-care and lifestyle information.

  1. Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest additional products relevant to customer needs.
  3. Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
  4. Offer current and accurate information on related lifestyle and self-care practices.
Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest additional products relevant to customer needs.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Offer current and accurate information on related lifestyle and self-care practices.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of baby and infant care products.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about baby and infant care needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information on related lifestyle and self-care practices.

4. Maintain and develop knowledge of baby and infant care products.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about baby and infant care needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information on related lifestyle and self-care practices.

4. Maintain and develop knowledge of baby and infant care products.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

recognise and respond appropriately to three product or symptom- based requests for baby and infant products that require referral

suggest suitable baby and infant products for six customers presenting with different needs that individually or cumulatively include the need for:

durable products

formula, feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

provide directions for product use and other information on lifestyle and self-care for each of the above customers

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2)

respond to the needs of a variety of baby and infant ages from 0 to 2 years.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common conditions and symptoms for which baby and infant care medicines and products are used

common lifestyle risk factors that can contribute to baby and infant conditions and methods of care

key terminology, jargon and common abbreviations for:

baby and infant health conditions

medicines and products used to relieve symptoms

formula and feeding products

benefits of breastfeeding

contents of the Marketing in Australia of Infant Formula (MAIF) Agreement and its guidelines for providing advice on the use of infant formula

content of Infant Feeding Guidelines for Health Workers

overview of pharmacy range of baby and infant care products; Pharmacy Medicines (S2) and unscheduled medicines and products:

location

application

which products in the range are Pharmacist Only Medicines (S3)

features and benefits of baby and infant care products, aids and equipment, when they are used and common side effects:

durable products

formula

feeding products and steriliser kits

nappies and related products

rash and other skin treatments

teething products

products in different forms

liquids, sprays and drops

ointments, creams, oils and lotions

powders

recognised and credible sources and format of product, lifestyle and care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

sources of information on these types of support services:

baby clubs, including inpharmacy baby care clubs

breastfeeding groups

infant health-care services

organisational procedures for supplying baby and infant care medicines and products.