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Evidence Guide: SIRCPPA012 - Assist customers with asthma-care aids and equipment

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SIRCPPA012 - Assist customers with asthma-care aids and equipment

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about customer needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.
  3. Determine customer satisfaction with products previously used.
  4. Check if customer is using an asthma action plan.
  5. Identify any other health conditions and prescribed medications.
  6. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check if customer is using an asthma action plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Provide clear summary of customer information to pharmacist when referral is required.
  3. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product, self-care and lifestyle information.

  1. Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest additional products relevant to customer needs.
  3. Explain and demonstrate use, care and maintenance of aids and equipment.
  4. Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest additional products relevant to customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and demonstrate use, care and maintenance of aids and equipment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of asthma management, products and services.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Check if customer is using an asthma action plan.

1.5.Identify any other health conditions and prescribed medications.

1.6.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Provide clear summary of customer information to pharmacist when referral is required.

2.3.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Explain and demonstrate use, care and maintenance of aids and equipment.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of asthma management, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Check if customer is using an asthma action plan.

1.5.Identify any other health conditions and prescribed medications.

1.6.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Provide clear summary of customer information to pharmacist when referral is required.

2.3.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest additional products relevant to customer needs.

3.3.Explain and demonstrate use, care and maintenance of aids and equipment.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of asthma management, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about asthma and specialist support services from two different sources

recognise and respond to three different asthma-related situations that require referral to a pharmacist

suggest suitable asthma-care aids and equipment for six customers presenting with different needs that individually or cumulatively include the need for:

spacer devices

nebulisers

masks for adults and children

peak flow meters

provide directions for product use and other information on lifestyle, self-care practices and specialist support services for each of the above customers

respond to the needs of the following customer types:

adults of both genders

the elderly

children.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

groups at risk of asthma

common symptoms of asthma and related conditions

physiological effects of asthma on the body, at a basic level of understanding

common triggers that can contribute to or exacerbate asthma and methods of self-care

content and use of asthma management plans

key terminology, jargon and common abbreviations relevant to asthma management, for:

health conditions

products used to assist

overview of pharmacy product range of asthma-care aids and equipment:

location

different types and their features, uses care and maintenance

spacer devices

nebulisers

masks for adults and children

peak flow meters

recognised sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations:

Asthma Council of Australia

Asthma Foundation

organisational procedures for supplying asthma related products.