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Evidence Guide: SIRCPPA013 - Assist customers with smoking cessation products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCPPA013 - Assist customers with smoking cessation products

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about customer smoking cessation needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine extent of nicotine dependence.
  3. Determine customer satisfaction with products previously used.
  4. Identify any other health conditions and prescribed medications.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine extent of nicotine dependence.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  3. Provide clear summary of customer information to pharmacist when referral is required.
  4. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product, self-care and lifestyle information.

  1. Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.
  3. Provide customer with clear directions for product use and use questioning to confirm understanding.
  4. Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide customer with clear directions for product use and use questioning to confirm understanding.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of smoking cessation, products and services.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer smoking cessation needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine extent of nicotine dependence.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.

3.3.Provide customer with clear directions for product use and use questioning to confirm understanding.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of smoking cessation, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer smoking cessation needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine extent of nicotine dependence.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest nicotine replacement products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired outcomes.

3.3.Provide customer with clear directions for product use and use questioning to confirm understanding.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of smoking cessation, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about nicotine dependence, smoking cessation and specialist support services from two different sources

recognise and respond to three different nicotine or smoking cessation-related situations that require referral to a pharmacist

suggest suitable smoking cessation products for three different customers

provide directions for product use and other information on lifestyle, self-care practices and specialist support services for the above three customers.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common symptoms of smoking-related illness

short and long-term health effects of active and passive smoking

characteristics of nicotine dependence and physiological effects, at a basic level of understanding

common behavioural triggers that contribute to smoking

common barriers to quitting smoking

key terminology, jargon and common abbreviations relevant to smoking cessation, for:

smoking-related health conditions

nicotine replacement products

the potential relationship between smoking cessation and weight management, and the basic features of a healthy diet within the boundaries of the Australian Dietary Guidelines

different types of smoking cessation products, their use, their side effects and interactions that may contraindicate their use:

different forms - gums, patches, lozenges, inhalers, sprays

modes of action, at a basic level of understanding

application

aids and equipment used for smoking cessation:

features and uses

care and maintenance

components of smoking cessation kits

recognised and credible sources and format of product, lifestyle and self-care information:

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations:

Quit

National Tobacco Strategy

role boundaries and responsibilities of pharmacy assistants, and circumstances which require and trigger referral to a pharmacist

organisational procedures for supplying nicotine replacement products and smoking cessation aids:

questions that must be asked to collect information about customer needs

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist

maintaining privacy and confidentiality of customer information.