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Evidence Guide: SIRCPPA016 - Assist customers with diet, nutrition and weight-management products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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SIRCPPA016 - Assist customers with diet, nutrition and weight-management products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information about customer needs.

  1. Approach and question customer according to pharmacy protocol.
  2. Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.
  3. Determine customer satisfaction with products previously used.
  4. Identify any other health conditions and prescribed medications.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer according to pharmacy protocol.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with products previously used.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any other health conditions and prescribed medications.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow pharmacy procedures to respect and protect customer privacy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assess customer information and determine need for referral.

  1. Recognise and act on information that requires referral to the pharmacist.
  2. Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).
  3. Provide clear summary of customer information to pharmacist when referral is required.
  4. Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.
Recognise and act on information that requires referral to the pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear summary of customer information to pharmacist when referral is required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide product, self-care and lifestyle information.

  1. Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.
  2. Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.
  3. Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.
  4. Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain and develop knowledge of diet related conditions, products and services.

  1. Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.
  2. Check regularly for new additions or changes to range.
  3. Use product information to update knowledge of product application and directions for use.
Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check regularly for new additions or changes to range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use product information to update knowledge of product application and directions for use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of diet related conditions, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Collect information about customer needs.

1.1.Approach and question customer according to pharmacy protocol.

1.2.Use questions and actively listen to determine who will be using the product and relevant symptoms, duration and severity of the condition.

1.3.Determine customer satisfaction with products previously used.

1.4.Identify any other health conditions and prescribed medications.

1.5.Follow pharmacy procedures to respect and protect customer privacy.

2. Assess customer information and determine need for referral.

2.1.Recognise and act on information that requires referral to the pharmacist.

2.2.Recognise and act on information that indicates the potential for better customer outcomes with Pharmacist Only Medicines (S3).

2.3.Provide clear summary of customer information to pharmacist when referral is required.

2.4.Monitor pharmacist consultation and finalise interaction with customer according to pharmacy procedures.

3. Provide product, self-care and lifestyle information.

3.1.Select and suggest Pharmacy Medicines (S2) or unscheduled medicines and products suited to customer needs within scope of own knowledge.

3.2.Identify and use opportunities to suggest companion products, aids and equipment relevant to desired health outcomes.

3.3.Interpret and clearly explain manufacturer product information and confirm customer understanding of directions for product use.

3.4.Offer current and accurate information on related lifestyle and self-care practices and specialist support services.

4. Maintain and develop knowledge of diet related conditions, products and services.

4.1.Identify and use opportunities to maintain and develop product and health condition knowledge using recognised sources of information.

4.2.Check regularly for new additions or changes to range.

4.3.Use product information to update knowledge of product application and directions for use.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information about diet-related conditions and specialist support services from two different sources

respond to product and symptombased requests for diet, nutrition and weight-management products and services from six customers presenting with different needs

provide directions for product use and other information on lifestyle, self-care practices and support services for each of the above customers

provide information on:

meal replacement programs

nutritional supplements

vitamins and supplements

recommend as appropriate to customer needs, across the product suite, a mix of:

unscheduled medicines and products

Pharmacy Medicines (S2).

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

common diet, nutrition and weight-related conditions and common symptoms

common lifestyle factors that can contribute to nutrition and weight-related conditions and methods of self-care

indicators of weight-related conditions including body mass index and waist circumference measurements

basic principles of the following within the limits of the Australian Dietary Guidelines:

Australian Guide to Healthy Eating produced by the NHMRC and Australian Department of Health consistent with evidence based approach.

nutritional composition of the five food groups

a balanced diet

good hydration

impact of diet on health within the limits of the Australian Dietary Guidelines :

relationship between diet-related disease and the excessive consumption of saturated fat, sodium and sugar

role of food, nutrients and other important food substances in healthy body function and maintaining a healthy weight

key terminology, jargon and common abbreviations for:

nutrition and weigh-related health conditions

products used to assist

overview of pharmacy product range for nutrition and weight-management:

location

which products in the range are Pharmacist Only Medicines (S3)

features of different types of nutrition and weight-management products:

meal replacement programs

nutritional supplements

vitamins and supplements

aids and equipment used for nutrition and weight-management:

features and uses

care and maintenance

recognised and credible sources and format of product, lifestyle and self-care information:

Australian Dietary Guidelines

manufacturer product support materials:

Consumer Medicines Information (CMI)

product leaflets, brochures, booklets

internet sites

health-care fact sheets

industry and professional publications

medicines databases

pharmacy manuals

reputable health education internet sites

government and not-for profit organisations

organisational procedures for supplying diet, nutrition and weight-management products.