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Evidence Guide: SIRCPPK207 - Supply medical devices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRCPPK207 - Supply medical devices

What evidence can you provide to prove your understanding of each of the following citeria?

Collect information regarding customer needs.

  1. Approach and question customer to establish who will be using medical devices.
  2. Confirm relevant symptoms, their duration and their severity.
  3. Determine customer satisfaction with other products or devices that have been tried to relieve symptoms.
  4. Identify any other health conditions and medicines that the customer is taking.
  5. Follow pharmacy procedures to respect and protect customer privacy.
Approach and question customer to establish who will be using medical devices.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm relevant symptoms, their duration and their severity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer satisfaction with other products or devices that have been tried to relieve symptoms.

Completed
Date:

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Identify any other health conditions and medicines that the customer is taking.

Completed
Date:

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Follow pharmacy procedures to respect and protect customer privacy.

Completed
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Identify and respond to customer needs and requirements.

  1. Assess customer information and determine response.
  2. Act on triggers for referral to a pharmacist.
  3. Refer to a pharmacist or a more experienced staff member where product-specific guidance is required.
  4. Select and suggest medical devices where suited to customer symptoms and requirements.
Assess customer information and determine response.

Completed
Date:

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Act on triggers for referral to a pharmacist.

Completed
Date:

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Refer to a pharmacist or a more experienced staff member where product-specific guidance is required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Select and suggest medical devices where suited to customer symptoms and requirements.

Completed
Date:

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Provide relevant product and lifestyle information.

  1. Explain manufacturer’s product information and confirm customer understanding of directions for product use.
  2. Offer lifestyle and self-care advice where relevant to desired health-care outcomes.
  3. Access and provide relevant sources of self-care information to customers.
Explain manufacturer’s product information and confirm customer understanding of directions for product use.

Completed
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Offer lifestyle and self-care advice where relevant to desired health-care outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and provide relevant sources of self-care information to customers.

Completed
Date:

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Maintain and build own knowledge of medical devices.

  1. Locate the pharmacy range of medical devices.
  2. Check regularly for new additions or changes to the range.
Locate the pharmacy range of medical devices.

Completed
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Check regularly for new additions or changes to the range.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to:

collect information from and inform customers, in ways appropriate to their needs

follow pharmacy procedures for identifying and acting on triggers for referral to a pharmacist or to a more experienced staff member

apply knowledge of symptoms or indicators of common conditions, and the pharmacy medical devices range, to suggest and supply suitable products to customers

demonstrate appropriate techniques to confirm customer understanding of directions for product use.

Context of and specific resources for assessment

Assessment must ensure that competency is:

observed by the assessor or the technical expert working in partnership with the assessor as described in the assessment guidelines

demonstrated across a range of customers over sufficient time to include handling of a range of contingencies

demonstrated in a real or simulated pharmacy workplace environment, which may include customer interruptions and involvement in other related activities normally expected in the pharmacy.

Assessment must ensure access to:

pharmacy protocols and procedures

relevant documentation, such as:

product information

self-care advice

a range of medical devices used to manage common conditions.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace:

applying pharmacy protocols and procedures

seeking information to establish customer requirements

recommending and supplying medical devices to a range of customers

identifying and acting on triggers for referral to a pharmacist

written or oral questions appropriate to the language and literacy level of the learner to test relevant underpinning knowledge

role plays to confirm communication skills to meet diverse customer requirements

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXSLS201 Sell products and services.

Required Skills and Knowledge

Required skills

communication skills to:

interact with the customer to:

ask questions to identify and confirm requirements

provide information

confirm understanding

suggest and supply medical devices

refer customers to a pharmacist or other pharmacy staff

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

learning skills to maintain currency of knowledge on the pharmacy range of medical devices

literacy skills to:

interpret product and self-care information

follow pharmacy procedures

planning and organising skills to meet customer service timelines

problem-solving skills to assess and respond to customer information

teamwork skills to operate as part of a team and provide and seek relevant information from a pharmacist and other pharmacy staff as required

technology skills to:

demonstrate procedures for using medical devices to customers

access and use information systems required by the role

Required knowledge

common conditions for which pharmacy medical devices may be of assistance

personal role boundaries and responsibilities, and circumstances under which referral to a pharmacist or a more experienced pharmacy staff member is required

pharmacy procedures relating to the supply of medical devices, including:

collecting required information from customers

collecting and supplying information to an agent acting on behalf of a customer

identifying and acting on triggers for referral to a pharmacist or a more experienced staff member

identifying and supplying relevant information, medical devices and their parts or attachments to meet customer needs

respecting and protecting customer privacy

types, locations and method of application for medical devices in the pharmacy range

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Customer may include people:

from a range of social, cultural and ethnic backgrounds and with varying mental and physical abilities

visiting the pharmacy, contacting the pharmacy by phone, or in their own home

with special needs, such as:

the elderly

infants

who are:

drug or alcohol affected

emotionally unstable

mentally unstable

physically unwell.

Medical devicesmay include:

asthma spacers

blood glucose monitors, disposable lancets and test strips

blood pressure monitors

continuous positive airway pressure(CPAP) equipment

other equipment from the pharmacy range.

Responsemay include:

referral to:

a more experienced team member

a pharmacist

recommending medicine or products.

Triggers for referral to a pharmacistmay include:

customer who is:

a child under 2

an aged person

pregnant or breastfeeding

taking other medicines

customer who has:

had the complaint for some time

other health conditions, such as asthma, diabetes and high blood pressure

used the device before but is not satisfied with its efficacy

customer appears to be

sick

angry

confused

dissatisfied

uncertain

under the influence of drugs or alcohol

pharmacy assistant is unsure and needs confirmation of the medical device selected, even if the product has been requested by name

request for Pharmacist Only Medicine.

Directions for product usemay include:

how to use product correctly

how often to use the product

most common and important adverse effects

other lifestyle or management tips for the condition

how to contact the pharmacy if the medicine or product does not help or the symptoms persist.

Sources of self-care information may include:

customer self-care cards

health-care fact sheets

pharmacy or supplier product leaflets, brochures and manuals

product support material, such as:

booklets

reliable internet resources.