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Evidence Guide: SIRPPKS014A - Provide information, products and services on diabetes

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRPPKS014A - Provide information, products and services on diabetes

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of diabetes and related products.

  1. Recognise signs and symptoms of diabetes types and related conditions.
  2. Identify contributing factors and groups at risk of diabetes.
  3. Identify and locate the pharmacy range of diabetes-related products.
  4. Identify and access sources of information, specialist services and practitioners.
Recognise signs and symptoms of diabetes types and related conditions.

Completed
Date:

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Identify contributing factors and groups at risk of diabetes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and locate the pharmacy range of diabetes-related products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access sources of information, specialist services and practitioners.

Completed
Date:

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Identify customer needs.

  1. Identify customer needs, symptoms, duration and severity.
  2. Determine customer's current use of other medications and other medical conditions.
  3. Identify and act upon situations requiring referral to pharmacist.
Identify customer needs, symptoms, duration and severity.

Completed
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Determine customer's current use of other medications and other medical conditions.

Completed
Date:

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Identify and act upon situations requiring referral to pharmacist.

Completed
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Provide information on diabetes-related products and support services.

  1. Provide customers with information on lifestyle, self-care practices and specialist services to support diabetes management.
  2. Recommend diabetes-related products appropriate to customer symptoms and needs.
  3. Provide the customer with information and directions for product use.
  4. Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs.
  5. Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.
Provide customers with information on lifestyle, self-care practices and specialist services to support diabetes management.

Completed
Date:

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Recommend diabetes-related products appropriate to customer symptoms and needs.

Completed
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Provide the customer with information and directions for product use.

Completed
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Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies pharmacy protocols and procedures when selling diabetes-related medicines, aids and equipment, including:

collecting the required information from customers

identifying situations or requests requiring referral to a pharmacist and refer appropriately

identifying and supplying the relevant medicines, information, aids and equipment to meet customer needs

demonstrating use of aids and equipment

applies knowledge of the common symptoms and basic causes of diabetes conditions and associated risk factors

applies knowledge of medicine, aids and equipment appropriate to treat and manage diabetes conditions

applies knowledge of lifestyle, self-care practices and support services

identifies and refers to specialist sources of information, advice and expertise to assist the customer and maintain currency of knowledge

respects and protects customer privacy when communicating with customers

demonstrates ability to put the customer at ease and use questioning techniques appropriate to discussing highly sensitive issues

provides information to customers in ways appropriate to customer needs and demonstrates appropriate techniques to confirm understanding

recognises the situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy

plans and carries out work to meet customer service workflow requirements.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of the sale of diabetes-related medicines and products, over sufficient time to demonstrate handling of a range of contingencies

performance is observed by the assessor or a technical expert working in partnership with the assessor.

access to a real or simulated pharmacy environment

access to relevant pharmacy protocols and procedures

access to relevant documentation, such as:

diabetes product and service information

self-care and lifestyle advice

access to a range of customers with different requirements (real or simulated)

access to a range of diabetes products.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace selling diabetes-related medicines, aids and equipment to a range of customers

written or verbal questioning to assess knowledge and understanding

role plays to confirm communication skills to meet diverse customer requirements.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

communicate with the customer, including obtaining and providing information and confirming understanding, through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

apply literacy skills to read and interpret product and self-care information

respect and maintain privacy and confidentiality of customer information

demonstrate procedures for identifying symptoms and identifying and selling diabetes products

locate specialist information and services to support the management of diabetes conditions

maintain currency of knowledge about diabetes and related products

demonstrate procedures for using relevant aids, self-testing kits and equipment that may assist customers

access and use information systems as required by the role

plan and organise work to meet customer service requirements.

The following knowledge must be assessed as part of this unit:

pharmacy policies, protocols and procedures relating to the sale of diabetes medicines, aids, kits and equipment

common symptoms of diabetes and related conditions

common factors that can contribute to diabetes conditions and related lifestyle and self-care information

related health conditions that can result from diabetes

basic awareness of how insulin works in the body

common side effects of taking diabetes medicine

diabetes aids and equipment

use, care and storage requirements for aids and equipment

product and health condition terminology

sources of information, advice and specialist services related to diabetes

role boundaries and responsibilities, and circumstances under which referral to a pharmacist or other pharmacy staff is required

communication skills to collect and provide information to customers, including use of structured and open-ended questions and interpretation of non-verbal cues

procedures to follow for collecting and supplying information to an agent acting on behalf of a customer.

Communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Diabetes types and related conditions may include:

Type 1 diabetes or insulin-dependent diabetes

Type 2 diabetes or non-insulin-dependent diabetes

hypoglycaemia.

Sale of diabetes medications aids and equipment must comply with:

federal and state or territory legislation

industry codes of practice, standards and guidelines

community pharmacy policies, protocols and procedures relating to the sale of diabetes-related medicines and products, aids and equipment.

Diabetes-related products, aids, test kits and equipment may include:

insulin, syringes, pens, lancets

other diabetic medication

blood glucose monitoring machines, reagent strips

glucose urine testing kits.

Medicines and products may include:

complementary medicines

non-scheduled products

pharmacy medication.

Sources of information, specialist services and practitioners may include:

health care information

pharmacy or supplier product leaflets, brochures and manuals

manufacturer information

industry and professional publications

medicines databases

doctors

pharmacist

support organisations

other health care specialists

relevant websites.

Other medications may include:

prescription medicines

pharmacy and pharmacist-only medicines

herbal and vitamin supplements.

Recommendations refer to:

only those medicines not requiring referral to a pharmacist for therapeutic advice. This may include S2 medicines and general (non-scheduled) items

aids, test kits and equipment.