NTISthis.com

Evidence Guide: SIRPPKS019A - Provide information, products and services on women's and men's health

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRPPKS019A - Provide information, products and services on women's and men's health

What evidence can you provide to prove your understanding of each of the following citeria?

Develop knowledge of women's and men's health conditions and related products.

  1. Recognise signs and symptoms of women's and men's health conditions.
  2. Identify contributing factors and groups at risk of women's and men's health conditions.
  3. Identify and locate the pharmacy range of women's and men's health products.
  4. Identify and access sources of information, specialist services and practitioners.
Recognise signs and symptoms of women's and men's health conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify contributing factors and groups at risk of women's and men's health conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and locate the pharmacy range of women's and men's health products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access sources of information, specialist services and practitioners.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer needs.

  1. Identify customer needs, symptoms, duration and severity.
  2. Determine customer's current use of other medications and other medical conditions.
  3. Identify and act upon situations requiring referral to pharmacist.
Identify customer needs, symptoms, duration and severity.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customer's current use of other medications and other medical conditions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act upon situations requiring referral to pharmacist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on women's and men's health products and support services.

  1. Provide customers with information on lifestyle, self-care practices and specialist services to support health management.
  2. Recommend women's and men's health products appropriate to customer symptoms and needs.
  3. Provide the customer with information and directions for product use.
  4. Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs.
  5. Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.
Provide customers with information on lifestyle, self-care practices and specialist services to support health management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend women's and men's health products appropriate to customer symptoms and needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide the customer with information and directions for product use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explain and demonstrate use, care and maintenance of aids, test kits and equipment as appropriate to customer needs.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and act upon opportunities to suggest companion products relevant to desired health care outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies pharmacy protocols and procedures when selling women's and men's health-related medicines, aids and equipment, including:

collecting the required information from customers

identifying situations or requests requiring referral to a pharmacist and refer appropriately

identifying and supplying the relevant medicines, information, aids and equipment to meet customer needs

demonstrating use of aids and equipment

applies knowledge of the common symptoms and basic causes of women's and men's health conditions and associated risk factors

applies knowledge of medicine, aids and equipment appropriate to prevent or manage women's and men's health conditions

applies knowledge of lifestyle, self-care practices and support services

identifies and refers to specialist sources of information, advice and expertise to assist the customer and maintain currency of knowledge

respects and protects customer privacy when communicating with customers

demonstrates ability to put the customer at ease and use questioning techniques appropriate to discussing highly sensitive issues

provides information to customers in ways appropriate to customer needs and demonstrates appropriate techniques to confirm understanding

recognises the situations requiring referral to a pharmacist or other pharmacy staff according to pharmacy policy

plans and carries out work to meet customer service workflow requirements.

Context of and specific resources for assessment

Assessment must ensure:

demonstration of the sale of women's and men's health-related medicines and products over sufficient time to demonstrate handling of a range of contingencies

performance is observed by the assessor, or a technical expert working in partnership with the assessor.

access to a real or simulated pharmacy environment

access to relevant pharmacy protocols and procedures

access to relevant documentation, such as:

women's and men's health product and service information

self-care and lifestyle advice

access to a range of customers with different requirements (real or simulated)

access to a range of women's and men's health products.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of the candidate in the workplace selling women's and men's health-related medicines, aids and equipment to a range of customers

written or verbal questioning to assess knowledge and understanding

role plays to confirm communication skills to meet diverse customer requirements.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

communicate with the customer, including obtaining and providing information and confirming understanding, through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

apply literacy skills to read and interpret product and self-care information

respect and maintain privacy and confidentiality of customer information

demonstrate procedures for identifying symptoms and identifying and selling women's and men's health-related medicines and products

locate specialist information and services to support women's and men's health

maintain currency of knowledge about women's and men's health and related medicines and products

demonstrate procedures for using relevant aids, self-testing kits and equipment that may assist customers

access and use information systems as required by the role

plan and organise work to meet customer service requirements.

The following knowledge must be assessed as part of this unit:

pharmacy policies, protocols and procedures relating to the sale of women's and men's health medicines, aids, kits and equipment

common symptoms of women's and men's health-related conditions

common factors that can contribute to or women's and men's health problems and related lifestyle and self-care information

range of women's and men's health medicines and basic understanding of modes of action for products that can be sold without the involvement of a pharmacist

common side-effects of taking medicines and using health aids and equipment

women's and men's health aids and equipment

use, care and storage requirements for aids and equipment

basic understanding of transference of infection related to women's and men's health conditions and appropriate infection control strategies

product and health condition terminology

sources of information, advice and specialist services related to women's and men's health

role boundaries and responsibilities, and circumstances under which referral to a pharmacist and other pharmacy staff is required

communication skills to collect and provide information to customers, including use of structured and open-ended questions and interpretation of non-verbal cues

techniques for questioning and discussing issues or a highly sensitive nature

procedures to follow for collecting and supplying information to an agent acting on behalf of a customer

communication methods and systems to operate as part of a team and provide relevant information to a pharmacist and other pharmacy staff as required.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Women's and men's health-related conditions may include:

reproductive problems, menstrual and menopause conditions

sexual hygiene

sexually transmissible infections

thrush

incontinence

benign prostate hypertrophy

impotence, e.g. erectile dysfunction.

Sources of information, specialist services and practitioners may include:

health care information

pharmacy or supplier product leaflets, brochures and manuals

manufacturer information

industry and professional publications

medicines databases

doctors

pharmacist

support organisations

other health care specialists

relevant websites.

Sale of women's and men's health medications aids and equipment must comply with:

federal and state or territory legislation

industry codes of practice, standards and guidelines

community pharmacy policies, protocols and procedures relating to the sale of women's and men's health-related medicines and products, aids and equipment.

Women's and men's health-related products, aids, test kits and equipment may include:

condoms, lubricants, spermicides, diaphragms,

self-test kits, e.g. home testing pregnancy or ovulation kits, breast testing kits

anti-fungal medication

thrush treatments

continence management aids

self-examination kits

pelvic floor aids and equipment.

Medicines and products may include:

complementary medicines

non-scheduled products

pharmacy medication.

Other medications may include:

prescription medicines

pharmacy and pharmacist-only medicines

herbal and vitamin supplements.

Recommendations refer to:

only those medicines not requiring referral to a pharmacist for therapeutic advice. This may include S2 medicines and general (non-scheduled) items

aids, test kits and equipment.