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Evidence Guide: SIRRMRM011 - Manage merchandise quality and compliance

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Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRRMRM011 - Manage merchandise quality and compliance

What evidence can you provide to prove your understanding of each of the following citeria?

Establish organisational merchandise quality and compliance standards.

  1. Identify merchandise quality requirements based on organisational strategy and objectives.
  2. Identify internal and external merchandise compliance requirements.
  3. Document product quality and compliance standards, including tolerances.
  4. Develop control systems and procedures that support the achievement of quality and compliance requirements.
  5. Communicate systems and procedures to relevant internal and external stakeholders.
Identify merchandise quality requirements based on organisational strategy and objectives.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Identify internal and external merchandise compliance requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document product quality and compliance standards, including tolerances.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Develop control systems and procedures that support the achievement of quality and compliance requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate systems and procedures to relevant internal and external stakeholders.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assess merchandise quality and compliance.

  1. Monitor adherence to quality and compliance standards during product production and trade.
  2. Arrange routine product testing against quality and compliance standards as required.
  3. Seek input from customers and stores regarding product quality and compliance.
  4. Investigate causes of product faults and implement corrective action.
  5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.
Monitor adherence to quality and compliance standards during product production and trade.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Arrange routine product testing against quality and compliance standards as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Seek input from customers and stores regarding product quality and compliance.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Investigate causes of product faults and implement corrective action.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Communicate with relevant stakeholders as product issues and faults occur to minimise impact.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Evaluate merchandise quality and compliance.

  1. Source product performance information as related to quality and compliance, including customer feedback.
  2. Maintain records of product quality and compliance and quality issues according to organisational requirements.
  3. Record action taken to prevent further compliance and quality issues.
  4. Document quality and compliance reports and make recommendations for future improvements.
Source product performance information as related to quality and compliance, including customer feedback.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Maintain records of product quality and compliance and quality issues according to organisational requirements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Record action taken to prevent further compliance and quality issues.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Document quality and compliance reports and make recommendations for future improvements.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCECRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish organisational merchandise quality and compliance standards.

1.1. Identify merchandise quality requirements based on organisational strategy and objectives.

1.2. Identify internal and external merchandise compliance requirements.

1.3. Document product quality and compliance standards, including tolerances.

1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements.

1.5. Communicate systems and procedures to relevant internal and external stakeholders.

2. Assess merchandise quality and compliance.

2.1. Monitor adherence to quality and compliance standards during product production and trade.

2.2. Arrange routine product testing against quality and compliance standards as required.

2.3. Seek input from customers and stores regarding product quality and compliance.

2.4. Investigate causes of product faults and implement corrective action.

2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.

3. Evaluate merchandise quality and compliance.

3.1. Source product performance information as related to quality and compliance, including customer feedback.

3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements.

3.3. Record action taken to prevent further compliance and quality issues.

3.4. Document quality and compliance reports and make recommendations for future improvements.

Required Skills and Knowledge

ELEMENTS

PERFORMANCECRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish organisational merchandise quality and compliance standards.

1.1. Identify merchandise quality requirements based on organisational strategy and objectives.

1.2. Identify internal and external merchandise compliance requirements.

1.3. Document product quality and compliance standards, including tolerances.

1.4. Develop control systems and procedures that support the achievement of quality and compliance requirements.

1.5. Communicate systems and procedures to relevant internal and external stakeholders.

2. Assess merchandise quality and compliance.

2.1. Monitor adherence to quality and compliance standards during product production and trade.

2.2. Arrange routine product testing against quality and compliance standards as required.

2.3. Seek input from customers and stores regarding product quality and compliance.

2.4. Investigate causes of product faults and implement corrective action.

2.5. Communicate with relevant stakeholders as product issues and faults occur to minimise impact.

3. Evaluate merchandise quality and compliance.

3.1. Source product performance information as related to quality and compliance, including customer feedback.

3.2. Maintain records of product quality and compliance and quality issues according to organisational requirements.

3.3. Record action taken to prevent further compliance and quality issues.

3.4. Document quality and compliance reports and make recommendations for future improvements.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

develop quality and compliance standards for one product range that details:

quality requirements

compliance requirements:

internal

external

tolerances

develop control procedures for the above product range that details:

product monitoring and testing

corrective and preventative action

reporting

evaluate performance of one product range against quality and compliance standards and make recommendations for future improvements.

Demonstrated knowledge required to complete the tasks outlined in the elements and performance criteria of this unit:

key aspects of legal and ethical requirements and considerations as they relate to product quality and compliance:

certification

packaging and labelling

Australian standards

safety

environmental

impact of product quality both positive and negative:

health and safety

brand reputation

customer loyalty

commercial

key aspects of quality and compliance standards:

product specifications

tolerances

sustainability requirements

compliance requirements

quality and compliance control procedures:

product monitoring:

audits

inspection

product testing:

functionality testing

quality testing

safety testing

benchmark testing

corrective action:

product recalls

product isolation

preventative action

reporting of variances

audits of compliance with quality control guidelines

techniques to manage the impact of quality and compliance issues

cost of non-compliance:

penalties

brand damage

role of internal and external stakeholders in product quality control and compliance

role of feedback in identifying quality and compliance issues:

returns

complaints

formats for quality and compliance reporting.