The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify customer requirements.
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Identify customer needs and apply relevant postal outlet business transactions. Completed |
Evidence:
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Check specific customer requirements to ensure they conform to postal enterprise service policy and procedures with regard to specific services. Completed |
Evidence:
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Identify any constraints on postal outlet's ability to process customer's request according to postal enterprise policy and procedures. Completed |
Evidence:
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Inform customer of details of available postal enterprise services in regard to their specific requirements. Completed |
Evidence:
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Process transaction.
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Inform customer of fees associated with the transaction according to postal enterprise procedures. Completed |
Evidence:
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Check required documentation to ensure it is fully completed according to postal enterprise procedures. Completed |
Evidence:
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Process mail lodgement transactions according to mail acceptance procedures. Completed |
Evidence:
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Verify authorisation or identification as required for change of address and private box applications, according to postal enterprise policy and procedures. Completed |
Evidence:
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Record transaction details according to postal enterprise procedures. Completed |
Evidence:
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Process transaction according to relevant legislative requirements and regulations and postal enterprise policy and procedures. Completed |
Evidence:
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Collect fees applicable according to postal enterprise procedures. Completed |
Evidence:
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Finalise transaction.
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Check accuracy of transaction details according to postal enterprise procedures. Completed |
Evidence:
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Check accuracy of documentation to accompany articles lodged for further processing. Completed |
Evidence:
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Check accuracy of documentation to be provided to customer before finalising the transaction. Completed |
Evidence:
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Complete processing in adherence to postal enterprise cash management policy and procedures. Completed |
Evidence:
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