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Evidence Guide: SIRRRPK004A - Advise on bakery products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRRRPK004A - Advise on bakery products

What evidence can you provide to prove your understanding of each of the following citeria?

Develop product knowledge.

  1. Develop product knowledge by accessing relevant sources of information.
  2. Research and apply comparisons between products.
  3. Read and interpret labels according to legislative requirements and store information.
  4. Convey product information to other staff members as required.
Develop product knowledge by accessing relevant sources of information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research and apply comparisons between products.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Read and interpret labels according to legislative requirements and store information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Convey product information to other staff members as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify bakery products.

  1. Identify store bakery product range according to product information.
  2. Identify seasonal availability according to store information.
Identify store bakery product range according to product information.

Completed
Date:

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Identify seasonal availability according to store information.

Completed
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Recommend bakery products.

  1. Evaluate bakery products and services according to customer requirements and store policy and procedures.
  2. Discuss features and benefits with customer to create a buying environment.
  3. On-sell specials, new lines and seasonal promotions, or offer complementary products to customers according to store policy.
  4. Provide advice on bakery products for customers on request.
  5. Offer customer alternative product or service or advice when requested item is not available.
Evaluate bakery products and services according to customer requirements and store policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss features and benefits with customer to create a buying environment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

On-sell specials, new lines and seasonal promotions, or offer complementary products to customers according to store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide advice on bakery products for customers on request.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Offer customer alternative product or service or advice when requested item is not available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on bakery services.

  1. Promote, quote on and arrange store retail bakery services for customers on request.
Promote, quote on and arrange store retail bakery services for customers on request.

Completed
Date:

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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

consistently applies store policy and procedures, which comply with consumer law and legislative requirements regarding the sale of bakery products

consistently applies product knowledge to advise on and sell bakery products and services

consistently applies store policy and procedures and industry codes of practice in regard to customer service and selling bakery products and services

develops, maintains and conveys product knowledge to other staff as required

consistently applies detailed and specialised product knowledge to provide accurate advice according to customer needs.

Context of and specific resources for assessment

Assessment must ensure access to:

a retail work environment

sources of product information

a range of bakery products

relevant documentation, such as:

store policy and procedures manuals

customer order forms.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

customer feedback

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRRFSA001A Apply retail food safety practices.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

ability to interpret store and industry manuals and documentation (paper-based or computerised)

interpersonal communication skills to:

apply product knowledge by providing information and advice to customers and staff

make recommendations and advise on services through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

literacy skills in regard to:

reading and understanding product information

reading and understanding store policy and procedures

recording information

numeracy skills in regard to pricing, and estimation and weighing of quantities.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

the store food safety program

the sale of bakery products

quality policy, including product, service, cleanliness and presentation

allocated duties and responsibilities

stock availability

current retail bakery products and services available to customers

specialist product knowledge, including:

specialised products

corresponding benefits of various products

shelf life and use-by dates

storage requirements

ingredients contained in products

basic dietary and nutritional aspects

food additives

flavour of various products

uses and preparation methods

basic production methods

features and use of products

corresponding or complementary products and services

store and industry manuals and documentation (paper-based or computerised)

procedures for taking customer orders

buying and ordering procedures

pricing requirements, including GST requirements

other relevant policy and procedures

relevant OHS requirements

relevant legislative and statutory requirements

relevant industry codes of practice.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Product knowledge may include:

bakery product identification

preparation

cooking methods, recipes and ingredients

nutritional aspects

seasonal availability

handling and storage.

Relevant sources of information may include:

store or supplier product manuals

product profiles

videos

internet

demonstrations

self-paced learning programs

labels

store tours

other staff.

Comparisons between products may include:

product varieties

nutritional and dietary aspects

flavour

texture

ingredients

shelf life

cooking requirements

price.

Product information may include:

bakery product identification

use

preparation and convenience

cooking methods and recipes

nutritional information

country of origin

seasonal availability

taste preferences

flavours

handling and storage conditions and shelf life.

Other staff members may include:

new or existing staff

people with varying levels of language and literacy

people from a range of cultural, social and ethnic backgrounds.

Product range may include:

bread lines

sweet yeast products (buns, scrolls, donuts)

pies and pizzas

cakes (plain, cream, custard, fruit)

pastry lines (sweet, savoury, custard, fruit)

biscuits

hot or cold items

cooked or uncooked items

par-baked or frozen

iced and un-iced items.

Customer requirements may be related to:

preferences

health factors

allergic reactions

nutritional requirements

cultural preferences

price.

Store policy and procedures in regard to:

selling bakery products

interaction with customers

quality assurance

food safety

ordering bakery products

processing customer orders.

Customers may include:

new or repeat contacts

external and internal contacts

business customers or individuals

customers with routine or special requests

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Retail bakery services may include:

special occasion catering

boardroom catering

food delivery services

cook to order services

seasonal promotions.