The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research store product range.
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Develop product knowledge by accessing relevant sources of information. Completed |
Evidence:
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Identify store product range according to relevant product information. Completed |
Evidence:
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Identify gemstones and jewels according to relevant product information. Completed |
Evidence:
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Identify metals according to relevant product information. Completed |
Evidence:
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Identify watches according to relevant product information. Completed |
Evidence:
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Recommend specialised jewellery products.
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Identify customer lifestyle and needs. Completed |
Evidence:
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Apply specialised product knowledge to accurately advise customers and other staff on jewellery products. Completed |
Evidence:
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Demonstrate features and benefits of jewellery products to customers to create a buying environment. Completed |
Evidence:
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Supply accurate statement of product to customer according to legislative requirements and the Jewellery and Timepieces Industry Code. Completed |
Evidence:
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Advise on jewellery product warranties.
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Clearly explain comparisons between product and manufacturer warranty terms to customer. Completed |
Evidence:
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Consult relevant sources of information to confirm and convey individual product warranty terms and conditions to customers. Completed |
Evidence:
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Provide customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policy and procedures. Completed |
Evidence:
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Protect stock.
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Regularly clean and polish stock according to manufacturer care instructions and store procedures. Completed |
Evidence:
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Handle stock with care to prevent damage or breakage according to store procedures. Completed |
Evidence:
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Replace stock in designated location immediately after showing. Completed |
Evidence:
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Ensure display units are locked at all times. Completed |
Evidence:
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Show fine jewellery one item at time, and immediately replace in designated location according to store procedures. Completed |
Evidence:
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Maintain vigilance in regard to stock observation according to store procedures. Completed |
Evidence:
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Observe procedures for transfer of stock between safe and display units according to store security procedures. Completed |
Evidence:
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Maintain confidentiality in regard to store security procedures at all times. Completed |
Evidence:
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Open and close premises, including setting and de-arming alarms, according to store security procedures. Completed |
Evidence:
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Maintain security of keys, safe combinations and alarm codes according to store security procedures. Completed |
Evidence:
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Advise on and arrange services and repairs.
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Identify and accurately describe service or repair process to customer. Completed |
Evidence:
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Identify and quote price and timelines for basic service and repairs to customer where applicable. Completed |
Evidence:
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Identify customer requirements in regard to remaking or redesign of jewellery, and evaluate and convey alternatives to customer according to store policy. Completed |
Evidence:
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Transcribe customer details to repair form according to store policy and legislative requirements. Completed |
Evidence:
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Identify and accurately describe item for repair, including agreed value, according to store policy and legislative requirements. Completed |
Evidence:
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Label and securely store item for repair according to store policy. Completed |
Evidence:
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Perform watch, battery or band replacement as required without damage to product and according to store policy. Completed |
Evidence:
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