Recommend toddler and baby products Evidence Guide

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Evidence Guide: SIRRRPK009A - Recommend toddler and baby products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

SIRRRPK009A - Recommend toddler and baby products

What evidence can you provide to prove your understanding of each of the following citeria?

Research store product range.

Develop product knowledge by accessing relevant sources of information.
Identify store baby and toddler product range according to relevant product information.
Demonstrate accurate knowledge of age rating and restrictions for specific products.

Develop product knowledge by accessing relevant sources of information.

Completed
Date:

Teacher:

Evidence:

Identify store baby and toddler product range according to relevant product information.

Completed
Date:

Teacher:

Evidence:

Demonstrate accurate knowledge of age rating and restrictions for specific products.

Completed
Date:

Teacher:

Evidence:

Recommend baby and toddler products.

Ascertain customer needs and requirements according to age of user and specific use of product.
Apply detailed product knowledge to provide accurate advice to customers and other staff on baby and toddler products.
Demonstrate features and benefits of baby and toddler products to customers to create a buying environment.
Explain maintenance and care requirements of product to customers according to store policy and legislative requirements.
Clearly explain safety features and safe usage of product to customers with emphasis on precautions with young children and babies.

Ascertain customer needs and requirements according to age of user and specific use of product.

Completed
Date:

Teacher:

Evidence:

Apply detailed product knowledge to provide accurate advice to customers and other staff on baby and toddler products.

Completed
Date:

Teacher:

Evidence:

Demonstrate features and benefits of baby and toddler products to customers to create a buying environment.

Completed
Date:

Teacher:

Evidence:

Explain maintenance and care requirements of product to customers according to store policy and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Clearly explain safety features and safe usage of product to customers with emphasis on precautions with young children and babies.

Completed
Date:

Teacher:

Evidence:

Advise on manufacturer warranties.

Clearly explain comparisons between product and manufacturer warranty terms and insurance policies to customer, where applicable.
Consult relevant sources of information to confirm and accurately convey individual product warranty terms, conditions, correct care instructions and insurance policies to customers, where applicable.
Supply customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policy and procedures.

Clearly explain comparisons between product and manufacturer warranty terms and insurance policies to customer, where applicable.

Completed
Date:

Teacher:

Evidence:

Consult relevant sources of information to confirm and accurately convey individual product warranty terms, conditions, correct care instructions and insurance policies to customers, where applicable.

Completed
Date:

Teacher:

Evidence:

Supply customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to store policy and procedures.

Completed
Date:

Teacher:

Evidence:

Advise on product service and repairs.

Identify and accurately describe service and repair process to customer as required according to store or manufacturer policy.
Identify and accurately quote price and timelines for basic service and repairs to customer where applicable.
Transcribe customer details to repair form according to store procedures and legislative requirements.
Label and securely store item for repair according to store policy.
Check item to ensure service or repair process is performed to required standard prior to customer notification.
Notify customer without undue delay on completion of service or repair.

Identify and accurately describe service and repair process to customer as required according to store or manufacturer policy.

Completed
Date:

Teacher:

Evidence:

Identify and accurately quote price and timelines for basic service and repairs to customer where applicable.

Completed
Date:

Teacher:

Evidence:

Transcribe customer details to repair form according to store procedures and legislative requirements.

Completed
Date:

Teacher:

Evidence:

Label and securely store item for repair according to store policy.

Completed
Date:

Teacher:

Evidence:

Check item to ensure service or repair process is performed to required standard prior to customer notification.

Completed
Date:

Teacher:

Evidence:

Notify customer without undue delay on completion of service or repair.

Completed
Date:

Teacher:

Evidence:

Assessed

Teacher: ___________________________ Date: _

Signature: ________________________________________________

Comments:

Instructions to Assessors

Evidence Guide


The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the following is essential: consistently applies store policy and procedures, legislative requirements and industry codes of practice in regard to sales and customer service procedures updates and applies product knowledge to provide comprehensive advice to customers and staff, including technical information and advice on warranties and insurance policies where applicable consistently advises customers and informs sales team members of design and safety features, age suitability and rating, and performance characteristics of store range of products consistently advises on stock availability, warranties and price and payment options, and negotiates and arranges product service and repairs according to store policy and procedures.

Context of and specific resources for assessment	Assessment must ensure access to: a retail work environment relevant sources of product information relevant documentation, such as: store policy and procedures manuals industry codes of practice and relevant legislation product outlines an appropriate range of toddler and baby products a range of customers with different requirements.

Methods of assessment	A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace third-party reports from a supervisor customer feedback written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance. Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Assessing employability skills	Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts. Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

interpersonal communication skills to:

apply product knowledge by providing information and advice to customers and staff

make recommendations and advise on services through clear and direct communication

ask questions to identify and confirm requirements

use language and concepts appropriate to cultural differences

use and interpret non-verbal communication

handling customers with special needs, including difficult or abusive customers

literacy skills to read and understand:

product information

product warranties and guarantees

store policy and procedures

safety requirements

care and maintenance requirements

numeracy skills to understand age and safety ratings.

The following knowledge must be assessed as part of this unit:

store policy and procedures in regard to:

sales and customer service

methods of dealing with special needs and requests of customers

customer complaints

store baby and toddler product range, including:

safety features and application of products

age ratings and restrictions for specific products

range of service and repair capabilities

relevant legislation and statutory requirements

relevant industry codes of practice

relevant OHS legislation and codes of practice.

Range Statement


The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Product knowledge may include:	brand options quality price safety features age suitability and rating classification performance durability materials type warranties.

Relevant sources of information may include:	manufacturer and supplier product catalogues and leaflets store product manuals TV promotions and shows trade fairs warranty information customer feedback consulting store information internet designated staff members contacting suppliers direct.

Product range may include:	furniture, including bassinettes and cots baby carriers, prams, strollers, pushers, child restraints clothing accessories and toys second-hand goods.

Customers may include:	those with routine or special requests regular and new customers people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Other staff may include:	new or existing staff people with varying levels of language and literacy people from a range of cultural, social and ethnic backgrounds.

Legislative requirements may include:	consumer law environmental law OHS welfare law specific to local government, federal and state or territory legislation sale of second-hand goods industry codes of practice Trade Practices and Fair Trading Acts pricing procedures, including GST requirements.

Comparisons between product and manufacturer warranty terms and insurance policies may relate to:	features benefits limitations duration price, where applicable.

Store policy and procedures with regard to:	selling toddlers and baby products interacting with customers processing items for service and repair.

Service range may include:	product service and repairs insurance facilities.

NTISthis.com

Evidence Guide: SIRRRPK009A - Recommend toddler and baby products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

SIRRRPK009A - Recommend toddler and baby products

Research store product range.

Recommend baby and toddler products.

Advise on manufacturer warranties.

Advise on product service and repairs.

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

Instructions to Assessors

Teacher: ___________________________ Date: _