The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Research product range.
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Identify product and service range. Completed |
Evidence:
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Demonstrate knowledge of location of product range. Completed |
Evidence:
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Demonstrate operation of inventory system. Completed |
Evidence:
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Develop product knowledge by accessing relevant sources of information. Completed |
Evidence:
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Develop knowledge and application of manufacturer technical information and specifications of product range. Completed |
Evidence:
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Demonstrate use and operation of products according to organisation policy and procedures. Completed |
Evidence:
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Research comparisons between products and services and apply accurately according to product information. Completed |
Evidence:
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Demonstrate knowledge of relevant legislative requirements. Completed |
Evidence:
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Convey product information to customers and other staff members as required. Completed |
Evidence:
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Recommend specialised products and services.
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Identify and evaluate customer requirements to provide advice on product suitability to assist buying decisions. Completed |
Evidence:
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Determine suitability of products and materials according to customer requirements and manufacturer specifications. Completed |
Evidence:
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Provide accurate advice on product specifications to meet customer requirements according to relevant legislation. Completed |
Evidence:
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Convey features and benefits of products to customers to assist buying decisions. Completed |
Evidence:
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Demonstrate or explain use and operation of products to customers in a systematic manner as required to create a buying environment. Completed |
Evidence:
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Apply correct measuring, fitting or sizing procedures as relevant to the product. Completed |
Evidence:
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Explain relevant maintenance and care requirements of product to customer. Completed |
Evidence:
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Clearly explain to customer safety features and safe usage relevant to the product. Completed |
Evidence:
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Maximise sales opportunities by use of add-on and complementary sales techniques. Completed |
Evidence:
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Estimate quantities of product required. Completed |
Evidence:
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Advise on product warranties.
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Clearly explain to customer comparisons between product and manufacturer warranty terms. Completed |
Evidence:
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Confirm and accurately convey individual product warranty terms and conditions to customers by accessing relevant sources of information. Completed |
Evidence:
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Provide customer with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to legislative requirements and organisation policy and procedures. Completed |
Evidence:
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Quote on price and payment options.
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Calculate organisation recommended pricing for various product and service options and convey to customer according to legislative requirements. Completed |
Evidence:
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Perform negotiation of individual product prices where appropriate according to pricing determinants and organisation policy. Completed |
Evidence:
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Convey payment and credit options to customers and negotiate a preferred option following organisation procedures. Completed |
Evidence:
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Advise on and arrange product service and repair.
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Advise customer on organisation range of service and repairs according to organisation policy and procedures. Completed |
Evidence:
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Question and actively listen to customer determine nature of problem. Completed |
Evidence:
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Complete diagnosis of problem in terms of operator and equipment faults. Completed |
Evidence:
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Offer solutions according to nature of problem, available product information and company and enterprise policy. Completed |
Evidence:
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Identify service and repair process and accurately describe to customer, as required, according to company and enterprise policy. Completed |
Evidence:
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Identify price and timelines for basic service and repairs and quote to customer where applicable. Completed |
Evidence:
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Identify customer details and accurately transcribe to service report according to company and enterprise procedures and legislative requirements. Completed |
Evidence:
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Label and securely store item for repair according to company and enterprise policy. Completed |
Evidence:
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Organise service according to availability, customer requirements and legislative requirements. Completed |
Evidence:
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Notify customer without undue delay on completion of service and repair. Completed |
Evidence:
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Take follow-up action as necessary to ensure customer satisfaction. Completed |
Evidence:
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