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Evidence Guide: SIRRSTY001 - Style the customer

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRRSTY001 - Style the customer

What evidence can you provide to prove your understanding of each of the following citeria?

Develop product knowledge.

  1. Develop and maintain current product knowledge by accessing relevant sources of information.
  2. Conduct research to develop and maintain knowledge of current industry trends.
Develop and maintain current product knowledge by accessing relevant sources of information.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Conduct research to develop and maintain knowledge of current industry trends.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Select style options.

  1. Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.
  2. Make recommendations suited to the customer’s physical features as required.
  3. Promote the features and benefits of products.
  4. Promote complementary products that will enhance the overall style and lead to increased sales.
Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Make recommendations suited to the customer’s physical features as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote the features and benefits of products.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Promote complementary products that will enhance the overall style and lead to increased sales.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Style the customer.

  1. Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.
  2. Advise customers of sizing and fit product as required.
  3. Provide expertise and feedback regarding product style and fit.
  4. Provide additional information to answer customer questions as required.
  5. Check customer satisfaction and take action to improve satisfaction levels as required.
Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise customers of sizing and fit product as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide expertise and feedback regarding product style and fit.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Provide additional information to answer customer questions as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Check customer satisfaction and take action to improve satisfaction levels as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise on after sales services.

  1. Communicate product care requirements to customers.
  2. Advise on and arrange after sales service as required.
Communicate product care requirements to customers.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Advise on and arrange after sales service as required.

Completed
Date:

Teacher:
Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Develop and maintain current product knowledge by accessing relevant sources of information.

1.2.Conduct research to develop and maintain knowledge of current industry trends.

2. Select style options.

2.1.Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.

2.2.Make recommendations suited to the customer’s physical features as required.

2.3.Promote the features and benefits of products.

2.4.Promote complementary products that will enhance the overall style and lead to increased sales.

3. Style the customer.

3.1.Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.

3.2.Advise customers of sizing and fit product as required.

3.3.Provide expertise and feedback regarding product style and fit.

3.4.Provide additional information to answer customer questions as required.

3.5.Check customer satisfaction and take action to improve satisfaction levels as required.

4. Advise on after sales services.

4.1.Communicate product care requirements to customers.

4.2.Advise on and arrange after sales service as required.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Develop and maintain current product knowledge by accessing relevant sources of information.

1.2.Conduct research to develop and maintain knowledge of current industry trends.

2. Select style options.

2.1.Determine and clarify customer preferences, needs and expectations and make product recommendations accordingly.

2.2.Make recommendations suited to the customer’s physical features as required.

2.3.Promote the features and benefits of products.

2.4.Promote complementary products that will enhance the overall style and lead to increased sales.

3. Style the customer.

3.1.Collaborate with the customer to determine product option best suited to their needs, and provide alternative options as required.

3.2.Advise customers of sizing and fit product as required.

3.3.Provide expertise and feedback regarding product style and fit.

3.4.Provide additional information to answer customer questions as required.

3.5.Check customer satisfaction and take action to improve satisfaction levels as required.

4. Advise on after sales services.

4.1.Communicate product care requirements to customers.

4.2.Advise on and arrange after sales service as required.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

use product knowledge and current industry trends to provide personalised styling advice for four different customers with various styling requirements

for the above styling sessions:

determine customer needs and preferences

make product recommendations and style the customer according to their needs and physical features

provide customer with product information and care requirements.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures relating to the sale of products and services

current industry styling trends

detailed product knowledge:

product range and range options

product sizing

product care

product materials and characteristics

complementary products

supplier information

techniques for:

customer styling

product fitting

maximising sales when styling a customer

customer service when styling a customer

physical characteristics of customers and their relationship to styling

relationships between visual balance, colour and fashion

Australian standard sizes and their international equivalents.