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Evidence Guide: SIRWIND001A - Confirm wholesale business practices

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRWIND001A - Confirm wholesale business practices

What evidence can you provide to prove your understanding of each of the following citeria?

Outline the structure and scope of the wholesale industry.

  1. Identify key roles and activities within the wholesale industry.
  2. Confirm structure and key focus of sectors within the wholesale industry.
  3. Determine responsibilities of employers in relation to new employees in the industry.
  4. Determine responsibilities of new employees within the industry.
  5. Determine role and importance of service within the wholesale industry.
  6. Identify nature and types of career pathways within the wholesale and related business operations.
  7. Determine key wholesale industry bodies.
  8. Compare and contrast features of a specific workplace context with other workplaces within the wholesale industry.
  9. Define and use common industry terminology.
Identify key roles and activities within the wholesale industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm structure and key focus of sectors within the wholesale industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine responsibilities of employers in relation to new employees in the industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine responsibilities of new employees within the industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine role and importance of service within the wholesale industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify nature and types of career pathways within the wholesale and related business operations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine key wholesale industry bodies.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Compare and contrast features of a specific workplace context with other workplaces within the wholesale industry.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Define and use common industry terminology.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow workplace practices.

  1. Identify and explain communication and reporting chain within a workplace.
  2. Identify relevant awards and agreements and interpret them accurately.
  3. Confirm business employment policy and procedures.
  4. Identify work schedule and rosters.
  5. Complete work schedule and rosters to business requirements.
  6. Organise tasks and routines to meet workplace duties.
  7. Maintain personal dress and presentation according to business policy and procedures.
  8. Maintain personal hygiene according to business policy and legislation.
  9. Display non-discriminatory attitudes when interacting with customers and staff and management.
  10. Use non-discriminatory language.
Identify and explain communication and reporting chain within a workplace.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify relevant awards and agreements and interpret them accurately.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm business employment policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify work schedule and rosters.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete work schedule and rosters to business requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise tasks and routines to meet workplace duties.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal dress and presentation according to business policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal hygiene according to business policy and legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display non-discriminatory attitudes when interacting with customers and staff and management.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use non-discriminatory language.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customers within the business supply chain.

  1. Confirm types of business products and services.
  2. Determine position of business in supply chain.
  3. Determine nature of supply chain from product or service origin to consumer use.
  4. Determine customers internal to the business and the supply chain and external customers.
  5. Create effective service environment through verbal and non-verbal communication according to business policy.
Confirm types of business products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine position of business in supply chain.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine nature of supply chain from product or service origin to consumer use.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine customers internal to the business and the supply chain and external customers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create effective service environment through verbal and non-verbal communication according to business policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, the range statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

defines and explains distinguishing features of:

the wholesale industry

sectors within the industry

characteristics of a specific workplace

customers serviced by a wholesale business operation

plans and documents a personal career pathway

knows employee's own rights and responsibilities in regard to awards and agreements

accesses, comprehends and processes information accurately according to business policy and procedures

participates actively and positively within a workplace team

identifies and discusses customers by type and requirements

plans personal work routines and uses time effectively

uses correct industry terminology.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated work environment

relevant documentation, such as:

business or sample policy and procedures

business or sample job descriptions and organisational charts

relevant awards or agreements

legislation on equal opportunity, equal employment opportunity (EEO) and anti-discrimination

business or sample policies on OHS

information on:

business operations

products and services

supply chains.

Methods of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

a simulated role play

third-party reports from a supervisor

customer feedback

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

SIRXCOM001A Communicate in the workplace

SIRXOHS001A Apply safe working practices

SIRXCLM001A Organise and maintain work areas

SIRXIND001A Work effectively in a retail environment.

Assessing employability skills

Employability skills are integral to effective performance in the workplace and are broadly consistent across industry sectors. How these skills are applied varies between occupations and qualifications due to the different work functions and contexts.

Employability skills embedded in this unit should be assessed holistically in the context of the job role and with other relevant units that make up the skill set or qualification.

Required Skills and Knowledge

This section describes the essential skills and knowledge and their level, required for this unit.

The following skills must be assessed as part of this unit:

literacy skills in regard to the comprehension of workplace documents

numeracy skills in regard to:

addition and subtraction

multiplication and division

percentages

calculating cash amounts

performing credit checks

calculating ordering amounts

estimating storage space

time management

working as part of a team

application of relevant policy and procedures in a workplace

organisation of personal task completion.

The following knowledge must be assessed as part of this unit:

supply chain for business and the roles of different players at every stage within the supply chain.

industry terminology

business organisational structure

rights and responsibilities of employers and employees in wholesale workplace

forms of work in wholesale industry

major changes affecting wholesale workplaces

basic operational requirements, including those affecting products and services

legislation and statutory requirements, such as:

equal opportunity legislation

anti-discrimination legislation

industry awards and agreements

business policy and procedures in regard to:

external and internal customer contact

hygiene and self-presentation

verbal and non-verbal presentation

codes of conduct

allocated duties and responsibilities

collecting, organising and processing information

OHS aspects within the industry.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below.

Service may involve:

interacting with customers

interacting with supervisors and other staff members

handling telephone enquiries

organising and maintaining work areas

maintaining merchandise and displays

preparing goods for delivery

assisting other team members

working within required timelines.

Tasks and routines may be:

regular

rostered

recurring

irregular.

Customers may include:

external and internal contacts

new or repeat contacts

business or direct customers

customers with routine or special requests

people from a range of social, cultural and ethnic backgrounds and with varying physical and mental abilities.

Staff and management may:

come from a range of social, cultural and ethnic backgrounds

have varying degrees of language and literacy levels.