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Evidence Guide: SIRWINV301 - Administer supply to a business

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRWINV301 - Administer supply to a business

What evidence can you provide to prove your understanding of each of the following citeria?

Maintain effective supplier relationships.

  1. Identify associations with suppliers external to the business.
  2. Identify supplier relationships internal to the business.
  3. Confirm measures and determinants of effective supplier relationships.
  4. Determine barriers to maintaining effective supplier relationships.
  5. Implement strategies to improve supply chain management as required.
Identify associations with suppliers external to the business.

Completed
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Evidence:

 

 

 

 

 

 

 

Identify supplier relationships internal to the business.

Completed
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Confirm measures and determinants of effective supplier relationships.

Completed
Date:

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Determine barriers to maintaining effective supplier relationships.

Completed
Date:

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Implement strategies to improve supply chain management as required.

Completed
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Deal ethically with suppliers.

  1. Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.
  2. Confirm principles and practices underpinning ethical conduct with regard to suppliers.
Ensure dealings with suppliers conform to relevant legal, legislative and business practices and requirements.

Completed
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Confirm principles and practices underpinning ethical conduct with regard to suppliers.

Completed
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Resolve supplier enquiries.

  1. Provide routine information to suppliers.
  2. Determine nature of supplier enquiries.
  3. Resolve supplier enquiries or pass on to relevant personnel for resolution.
Provide routine information to suppliers.

Completed
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Determine nature of supplier enquiries.

Completed
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Resolve supplier enquiries or pass on to relevant personnel for resolution.

Completed
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Confirm legal, legislative and business supply requirements.

  1. Detail systems concerning how supplier products or services must comply with relevant standards and business policy and procedures.
  2. Check product labelling to ensure compliance with legislation.
Detail systems concerning how supplier products or services must comply with relevant standards and business policy and procedures.

Completed
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Check product labelling to ensure compliance with legislation.

Completed
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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

uses business technology to communicate with suppliers according to business policy and procedures

identifies, describes and applies the principles and practices underpinning ethical conduct with regard to communication and relationships with suppliers

maintains associations with suppliers over time and across a range of customer relationships to promote positive business outcomes

responds to supplier enquiries in an accurate and timely manner within the scope of job role and responsibilities, and refers enquiries to other relevant personnel as required

processes receivables using agreed business procedures and technology, and according to relevant legislative requirements.

Context of and specific resources for assessment

Assessment must ensure access to:

a business-to-business sales work environment

relevant documentation, such as:

policy and procedures manuals

supplier information

legislation and statutory requirements

industry codes of practice

a stock control system

relevant business technology.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

third-party reports from a supervisor

review of portfolio of evidence

written or verbal questioning to assess knowledge and understanding.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

conduct interface with suppliers and workplace team in a facilitative manner through clear and direct communication

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to:

check product labelling to ensure compliance

read a range of workplace documents

maintain records

maintain stock ordering and recording systems

planning and organising skills to plan and prioritise work schedule

routine problem-solving skills to resolve supplier enquiries

self-management skills to apply standards applicable to receiving goods

technology skills to use available business technology

Required knowledge

customer service measurement options

legal, administrative and business supply requirements

relevant legislation, statutory requirements relating to the retail industry, including work health and safety (WHS) aspects of job

potential barriers to supplier relationships

relationship arrangements and communication processes with suppliers

associations with internal suppliers

ethical conduct in relation to suppliers

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Suppliersmay be:

commercial companies

community and not-for-profit organisations

external and internal

governments

public agencies or organisations.

Supplier relationships may be influenced by:

continuous improvement

cost and price analysis

due diligence requirements

infrastructure and capital outlay requirements

integration and compatibility of organisational systems

intellectual property and technology rights

market position

planning cycles and the time of the year

risk sharing

supply chain management

terms and conditions agreed

value for money

value management.

Measures and determinants may include:

communication

customer satisfaction

inventory control

loss prevention

time management

value for money.

Relevant legal, legislative and business practices may include:

Australian Competition and Consumer Commission provisions

awards, workplace agreements and other industrial arrangements

emergency procedures

environmental protection legislation

equal employment opportunity (EEO) and antidiscrimination law

GST

industry codes of practice

licence, patent or copyright arrangements

WHS

policy and protocols

product labelling

quality assurance systems, procedures and policies

supplier or customer instructions

Australian consumer law and fair trading Acts

transport, storage and handling of goods

work procedures.

Routine information may relate to:

delivery of products

leasing agreements and consultancies

maintenance and support agreements

provision of services

purchase orders

quality

quantity

stock and supply agreements

time schedules.

Relevant personnel may include:

area and store manager

frontline staff

specialist staff

supervisor

team leader.

Relevant standards may include:

Australian standards

handling, transport and storage of goods

industry standards

international standards

labelling of goods

manufacturing quality and control.

Business policy and procedures may relate to:

acquisition and sale of products and services

capacity of receiving area to handle, store, process, manage and display products and services

internal management structure and communication relationships

inventory control

receipt, handling and storage of goods

relationships and communication with suppliers

risk management.