The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Apply product knowledge.
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Demonstrate knowledge of the use and application of relevant products and services. Completed |
Evidence:
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Consult experienced sales staff or product information guide to increase product knowledge. Completed |
Evidence:
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Identify specific customer types and behaviour.
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Identify customers by type. Completed |
Evidence:
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Determine factors influencing specific customer purchase decisions. Completed |
Evidence:
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Isolate and examine factors influencing an individual's buying behaviour. Completed |
Evidence:
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Determine buying behaviours of different types of customers. Completed |
Evidence:
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Determine sales approaches and techniques required for different customer types. Completed |
Evidence:
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Determine sales techniques required for customers evidencing specific buying behaviour. Completed |
Evidence:
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Sell products and services to customers.
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Employ effective sales approaches and techniques whether the customer or the organisation initiates contact. Completed |
Evidence:
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Identify effective sales approach and apply given mode of communication to interact with customer. Completed |
Evidence:
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Create empathy between organisation and customer. Completed |
Evidence:
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Determine buying behaviour of customer. Completed |
Evidence:
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Confirm and promote customer need for specific merchandise. Completed |
Evidence:
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Gather information.
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Apply questioning techniques to determine customer buying motives. Completed |
Evidence:
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Use listening skills to determine customer requirements. Completed |
Evidence:
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Interpret and clarify non-verbal communication cues. Completed |
Evidence:
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Identify customers by name where possible. Completed |
Evidence:
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Sell benefits.
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Match customer needs to appropriate products and services. Completed |
Evidence:
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Clearly communicate knowledge of product features and benefits to customers. Completed |
Evidence:
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Describe product use and safety requirements and, where possible, demonstrate to customers. Completed |
Evidence:
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Refer customers to appropriate product specialist as required. Completed |
Evidence:
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Answer routine customer questions about merchandise accurately and honestly or refer to more experienced senior sales staff. Completed |
Evidence:
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Overcome objections.
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Identify and accept customer objections. Completed |
Evidence:
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Categorise objections into price, time and merchandise characteristics. Completed |
Evidence:
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Offer solutions according to business policy and sales techniques. Completed |
Evidence:
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Apply problem solving to overcome customer objections. Completed |
Evidence:
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Close sale.
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Monitor, identify and respond appropriately to customer buying signals. Completed |
Evidence:
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Encourage customer to make purchase decisions. Completed |
Evidence:
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Select and apply appropriate method of closing sale. Completed |
Evidence:
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Maximise sales opportunities.
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Recognise and apply opportunities for making additional sales. Completed |
Evidence:
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Advise customer of complementary products or services according to customer's identified need. Completed |
Evidence:
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Review personal sales outcomes to maximise future sales. Completed |
Evidence:
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