The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Maintain close contact with business customers.
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Confirm relevant contact personnel for each business or account customer. Completed |
Evidence:
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Participate and contribute to team efforts to service business customers. Completed |
Evidence:
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Build external relationships to improve supply chain efficiency. Completed |
Evidence:
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Maintain business customer contact consistent with business policy and procedures. Completed |
Evidence:
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Identify business customer needs.
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Confirm means to identify business customer needs. Completed |
Evidence:
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Consult relevant customer contacts to review business needs. Completed |
Evidence:
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Analyse current business and promotional activities and determine future directions. Completed |
Evidence:
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Outline and confirm trading terms for specific customers. Completed |
Evidence:
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Confirm pricing policy and procedures. Completed |
Evidence:
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Process business reviews using latest forecasts of current and future trends. Completed |
Evidence:
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Improve business customer outcomes and business relationships.
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Report, promote and advocate the needs of business customers and end consumers within the organisation. Completed |
Evidence:
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Establish and use quality assurance and compliance procedures to qualify and quantify business customer needs. Completed |
Evidence:
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Use judgement to guide the standards of quality required to meet business customer service needs and expectations. Completed |
Evidence:
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Anticipate future business customer needs and factor into management activities. Completed |
Evidence:
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Provide regular, effective and targeted feedback to business customers regarding the services and the value that is provided. Completed |
Evidence:
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