The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Promote a customer focused culture.
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Ensure team understanding of and commitment to providing quality customer service and enhancing the customer’s experience. Completed |
Evidence:
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Promote customer service standards within the team and encourage ownership over delivery of service standards. Completed |
Evidence:
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Act as a positive role model displaying customer centric behaviours and consistently delivering on customer service standards. Completed |
Evidence:
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Foster the customer culture.
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Ensure adequate team resourcing to ensure delivery on customer service standards. Completed |
Evidence:
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Monitor customer service and take action when standards are not met. Completed |
Evidence:
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Provide feedback to team on their ability to meet customer service standards. Completed |
Evidence:
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Provide coaching to team members to enhance customer service delivery. Completed |
Evidence:
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Monitor and adjust customer service.
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Seek feedback from team and customers on customer service standards. Completed |
Evidence:
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Review customer trends and demands and seek opportunities to enhance customer experience based on findings. Completed |
Evidence:
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Develop and document customer service improvement plans in consultation with the team. Completed |
Evidence:
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