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Evidence Guide: SIRXDLV001 - Deliver food products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXDLV001 - Deliver food products

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare for delivery.

  1. Access customer orders for delivery to determine delivery requirements and seek clarification as required.
  2. Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.
  3. Assemble orders and confirm all orders are correctly fulfilled as required.
  4. Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.
  5. Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.
  6. Display company signage on delivery vehicle as required.
Access customer orders for delivery to determine delivery requirements and seek clarification as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assemble orders and confirm all orders are correctly fulfilled as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display company signage on delivery vehicle as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver food items.

  1. Deliver items with in specified delivery times taking into consideration any known delays.
  2. Comply with all road rules and organisational policies and procedures when completing deliveries.
  3. Use navigation aids to assist in following delivery route particularly in unfamiliar areas.
  4. Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.
  5. Display respect to customer’s personal circumstance and property.
  6. Receive payment from customer and ensure correct payment is made including the issuing of change as required.
  7. Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.
  8. Ensure food items remain secure to minimise the risk of damage, theft and loss.
Deliver items with in specified delivery times taking into consideration any known delays.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Comply with all road rules and organisational policies and procedures when completing deliveries.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use navigation aids to assist in following delivery route particularly in unfamiliar areas.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Display respect to customer’s personal circumstance and property.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Receive payment from customer and ensure correct payment is made including the issuing of change as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Ensure food items remain secure to minimise the risk of damage, theft and loss.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Finalise delivery.

  1. Process undelivered food items as required.
  2. Process cash on return according to organisational policies and procedures for cash handling.
  3. Accurately complete delivery documentation and records.
  4. Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.
Process undelivered food items as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Process cash on return according to organisational policies and procedures for cash handling.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately complete delivery documentation and records.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for delivery.

1.1.Access customer orders for delivery to determine delivery requirements and seek clarification as required.

1.2.Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.

1.3.Assemble orders and confirm all orders are correctly fulfilled as required.

1.4.Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.

1.5.Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.

1.6.Display company signage on delivery vehicle as required.

2. Deliver food items.

2.1.Deliver items with in specified delivery times taking into consideration any known delays.

2.2.Comply with all road rules and organisational policies and procedures when completing deliveries.

2.3.Use navigation aids to assist in following delivery route particularly in unfamiliar areas.

2.4.Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.

2.5.Display respect to customer’s personal circumstance and property.

2.6.Receive payment from customer and ensure correct payment is made including the issuing of change as required.

2.7.Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.

2.8.Ensure food items remain secure to minimise the risk of damage, theft and loss.

3. Finalise delivery.

3.1.Process undelivered food items as required.

3.2.Process cash on return according to organisational policies and procedures for cash handling.

3.3.Accurately complete delivery documentation and records.

3.4.Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for delivery.

1.1.Access customer orders for delivery to determine delivery requirements and seek clarification as required.

1.2.Determine travel times and distance and plan deliveries in a logical sequence for efficient and optimum customer service.

1.3.Assemble orders and confirm all orders are correctly fulfilled as required.

1.4.Follow organisational policies and procedures when handling food products to minimise food safety risks and product damage.

1.5.Ensure all items are packaged appropriately and secured within delivery vehicle according to organisational requirements for food safety and delivery.

1.6.Display company signage on delivery vehicle as required.

2. Deliver food items.

2.1.Deliver items with in specified delivery times taking into consideration any known delays.

2.2.Comply with all road rules and organisational policies and procedures when completing deliveries.

2.3.Use navigation aids to assist in following delivery route particularly in unfamiliar areas.

2.4.Deliver food to customer in a professional and courteous manner that reflects the brand image and encourages repeat business.

2.5.Display respect to customer’s personal circumstance and property.

2.6.Receive payment from customer and ensure correct payment is made including the issuing of change as required.

2.7.Maintain personal security at all times during delivery by remaining vigilant and alert to potential risks.

2.8.Ensure food items remain secure to minimise the risk of damage, theft and loss.

3. Finalise delivery.

3.1.Process undelivered food items as required.

3.2.Process cash on return according to organisational policies and procedures for cash handling.

3.3.Accurately complete delivery documentation and records.

3.4.Report on delivery incidents, identified hazards and delivery failures according to organisational reporting procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

follow organisational policies and procedures to deliver food products to four different customers

store, transport and package products for delivery as per organisational requirements during the above deliveries

complete food delivery reporting and documentation for the above listed deliveries.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

role boundaries and responsibilities of team members when delivering food items

techniques for:

planning delivery routes

effectively communicating with customer from a diverse range of backgrounds

key aspects of food safety legislation as relevant to the delivery of food products

navigation aids for route planning and their features

risk management strategies for the management of risks associated with delivery

organisational policies and procedures as relevant to delivery of food products:

food safety

cash handing

customer service standards

delivery

Work Health and Safety (WHS)

personal, product and cash security

responding to theft, loss or accident