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Evidence Guide: SIRXHRM002 - Maintain employee relations

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXHRM002 - Maintain employee relations

What evidence can you provide to prove your understanding of each of the following citeria?

Apply relevant industrial awards, agreements and legislation to the workplace.

  1. Identify and accurately interpret relevant industrial awards, agreements and legislation.
  2. Apply relevant awards and agreements accurately and consistently to all team members.
  3. Inform team members of changes in awards and agreements.
  4. Provide information on relevant awards and agreements to team members as requested.
Identify and accurately interpret relevant industrial awards, agreements and legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply relevant awards and agreements accurately and consistently to all team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team members of changes in awards and agreements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information on relevant awards and agreements to team members as requested.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minimise potential industrial problems.

  1. Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.
  2. Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.
  3. Identify potential and actual conflicts between team members and take remedial action.
  4. Accurately maintain records of team member counselling and conflict, including outcomes.
Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify potential and actual conflicts between team members and take remedial action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately maintain records of team member counselling and conflict, including outcomes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement dispute settlement procedures.

  1. Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.
  2. Inform team members of current organisational dispute and grievance policies and procedures.
  3. Apply all policies and procedures in an impartial manner.
  4. Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.
  5. Refer unsettled disputes or grievances to relevant personnel.
Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team members of current organisational dispute and grievance policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Apply all policies and procedures in an impartial manner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Refer unsettled disputes or grievances to relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Apply relevant industrial awards, agreements and legislation to the workplace.

1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation.

1.2.Apply relevant awards and agreements accurately and consistently to all team members.

1.3.Inform team members of changes in awards and agreements.

1.4.Provide information on relevant awards and agreements to team members as requested.

2. Minimise potential industrial problems.

2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.

2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.

2.3.Identify potential and actual conflicts between team members and take remedial action.

2.4.Accurately maintain records of team member counselling and conflict, including outcomes.

3. Implement dispute settlement procedures.

3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.

3.2.Inform team members of current organisational dispute and grievance policies and procedures.

3.3.Apply all policies and procedures in an impartial manner.

3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.

3.5.Refer unsettled disputes or grievances to relevant personnel.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Apply relevant industrial awards, agreements and legislation to the workplace.

1.1.Identify and accurately interpret relevant industrial awards, agreements and legislation.

1.2.Apply relevant awards and agreements accurately and consistently to all team members.

1.3.Inform team members of changes in awards and agreements.

1.4.Provide information on relevant awards and agreements to team members as requested.

2. Minimise potential industrial problems.

2.1.Provide regular opportunities for team members to discuss problems that directly or indirectly affect their work.

2.2.Counsel team members on workplace issues as required, in a positive and constructive manner or refer to appropriate personnel when necessary.

2.3.Identify potential and actual conflicts between team members and take remedial action.

2.4.Accurately maintain records of team member counselling and conflict, including outcomes.

3. Implement dispute settlement procedures.

3.1.Follow organisational dispute and grievance policies and procedures accurately and promptly in the instance of workplace disputes.

3.2.Inform team members of current organisational dispute and grievance policies and procedures.

3.3.Apply all policies and procedures in an impartial manner.

3.4.Record details of all disputes or grievances accurately and completely, and make available to authorised personnel.

3.5.Refer unsettled disputes or grievances to relevant personnel.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and correctly interpret current information on relevant industry employment legislation, awards and agreements

use appropriate communication styles and follow organisational policies and procedures and relevant legislation to:

communicate employment legislation, awards and agreements to one team member as relevant to their job role

counsel one team member on an employment related issue

resolve one employment related dispute and one employment related grievance.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures and key aspects of relevant legislative requirements for:

workplace ethics

unfair dismissal

shift availability or non-attendance

shift rosters

interpersonal conflict

conflict management

grievances, counselling and discipline

personal animosity

discriminatory behaviour

harassment

equal opportunity issues

non-compliance with policies and procedures

part time, casual, full time work, contract employment

traineeships

key aspects of employee and employer rights and responsibilities in regards to awards and agreements in retail workplace

key aspects of relevant legislation and industry codes of practice:

Equal Employment Opportunity (EEO)

anti-discrimination

unfair dismissal

workplace relations

Work Health and Safety (WHS)

responsibilities of employers and employees under an Australian Apprenticeship contract of training (as applicable to the workplace)

communication techniques for dealing with employment related issues

current industrial awards and agreements.