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Evidence Guide: SIRXICT303 - Operate retail information technology systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXICT303 - Operate retail information technology systems

What evidence can you provide to prove your understanding of each of the following citeria?

Use store information technology system.

  1. . Demonstrate operation of store information technology system to staff members according to store policy and procedures, as required.
  2. . Identify and operate hardware and software according to manufacturer instructions and store policy and procedures.
  3. . Interpret the application and uses of information technology systems available.
  4. . Transmit data according to electronic data interchange (EDI) procedures as required.
  5. . Use keyboard skills to enter information accurately and as required by store policy.
  6. . Regularly perform back-up procedures according to store policy.
. Demonstrate operation of store information technology system to staff members according to store policy and procedures, as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Identify and operate hardware and software according to manufacturer instructions and store policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Interpret the application and uses of information technology systems available.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Transmit data according to electronic data interchange (EDI) procedures as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Use keyboard skills to enter information accurately and as required by store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Regularly perform back-up procedures according to store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Edit and update information.

  1. . Identify information to be edited and updated according to store procedures.
  2. . Edit and update information on system according to store policy and procedures.
  3. . Identify and enter price changes into store system as required.
  4. . Ensure shelf data price and computer records match according to store policy.
. Identify information to be edited and updated according to store procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Edit and update information on system according to store policy and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Identify and enter price changes into store system as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Ensure shelf data price and computer records match according to store policy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Solve information technology system problems.

  1. . Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay.
  2. . Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures.
  3. . Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required.
  4. . Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation.
  5. . Provide assistance positively and actively to staff as problems arise.
. Identify equipment, hardware and software faults and rectify where possible or seek expert assistance without delay.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Monitor and implement maintenance program for hardware and software systems according to manufacturer specifications and store procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Handle routine problems using appropriate problem-solving techniques and refer to relevant personnel as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Evaluate and resolve problems arising at point of sale according to store procedures and relevant legislation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

. Provide assistance positively and actively to staff as problems arise.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

applies store policy and procedures in regard to information technology systems, including:

resolving system faults

using and applying store credit and EFTPOS

reviewing and entering information on store system

follows requirements of relevant legislation and statutory requirements, including Australian consumer law and credit procedures.

Context of and specific resources for assessment

Assessment must ensure access to:

a real or simulated retail work environment

hardware and software instruction manuals

information technology system

relevant documentation, such as:

store or sample policy and procedures on management of information technology systems

legislation and statutory requirements

WHS requirements

industry codes of practice.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

observation of performance in the workplace

role play

answers to questions about specific skills and knowledge

review of portfolios of evidence and third-party workplace reports of on-the-job performance.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended.

Required Skills and Knowledge

Required skills

communication and interpersonal skills to:

ask questions to identify and confirm requirements

convey knowledge of store technology system to other staff members

provide assistance to staff through clear and direct communication

refer problems to appropriate personnel

share information

use and interpret non-verbal communication

use language and concepts appropriate to cultural differences

literacy and numeracy skills to process and record information

technology skills to:

apply and use hardware and software

use store technology information systems

Required knowledge

manufacturer specifications in regard to operation of hardware and software

problem-solving techniques

relevant industry codes of practice

relevant legislation and statutory requirements, including:

consumer law

credit procedures

software licensing specifications

store policy and procedures in regard to use and operation of store information technology systems, including:

efficient and sustainable use of resources

work health and safety (WHS) and ergonomic requirements

operation of equipment

solutions to problems and breakdowns

use and maintenance of hardware and software systems

store products and services range, including pricing structure

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Information technology system used may be:

centrally based

store-based

networked.

Staff members may be:

fulltime, part-time or casual

under contract

people with varying degrees of language and literacy

people from a range of cultural, social and ethnic backgrounds

people with a range of responsibilities and job descriptions.

Store policy and procedures in regard to:

efficient and sustainable use of resources

information technology systems

WHS

processing sales orders.

Hardwaremay include:

bar coding

hand-held pricing equipment

personal computers or terminals (standalone or networked)

point-of-sale terminals

scanning equipment.

Software may include:

databases

EDI

financial

spreadsheets

word processing.

Application and uses may include:

arrangement of credit for customer via a third party

credit checks for granting of credit or loans

customer records

electronic cataloguing

financial management

individual, department or item sales performance analysis

inventory control

point-of-sale operations, including:

credit cards

EFTPOS

loyalty cards

online sales

smart cards

pricing and price changes

staff payroll, from staff log-in and log-out information

staff rosters

stock transfers and delivery

use of internet facilities

use of multimedia.

Information may include:

customer details or records, including:

names

contact details

consumer information or profiles

orders

price changes

staffing information

stock records

stock transfers.

Back-up procedures may include:

CD

digital tape

DVD

external hard drive

offsite data storage

zip disc.

Faults may include:

hardware faults or breakdowns

point-of-sale functionality problems, such as:

cheque clearances

credit facilities

EFTPOS

pricing variations

software functionality problems

staff error or lack of training.

Problem-solving techniques may include:

following routine procedures or manufacturer recommendations

lateral thinking

referral to:

operator

manager

specialist.

Relevant personnel may include:

manager

supervisor

team leader

technical specialist.

Relevant legislation may include:

consumer law

credit procedures

WHS.