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Evidence Guide: SIRXMGT001 - Supervise and support frontline team members

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXMGT001 - Supervise and support frontline team members

What evidence can you provide to prove your understanding of each of the following citeria?

Communicate with the team.

  1. Communicate organisational vision and individual responsibilities clearly to team members.
  2. Inform team members of expected standards of work and behaviours.
  3. Provide team members with relevant information regarding sales targets and team goals.
Communicate organisational vision and individual responsibilities clearly to team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Inform team members of expected standards of work and behaviours.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide team members with relevant information regarding sales targets and team goals.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor team performance.

  1. Follow up allocated tasks and check that standards of performance are met.
  2. Provide feedback to team members on their performance when required standards are not met.
  3. Recognise team member’s efforts when high, or improved, standards of performance are displayed.
  4. Determine factors contributing to poor performance and implement solutions for improved performance.
  5. Recognise training needs of team members and notify relevant personnel as required.
Follow up allocated tasks and check that standards of performance are met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide feedback to team members on their performance when required standards are not met.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise team member’s efforts when high, or improved, standards of performance are displayed.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine factors contributing to poor performance and implement solutions for improved performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise training needs of team members and notify relevant personnel as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote team morale.

  1. Determine team motivators and seek opportunities to improve motivation.
  2. Create a supportive team environment where all members feel valued.
  3. Encourage team members to share their views and feedback regarding the workplace and value their input.
  4. Treat all team members equally and with respect.
Determine team motivators and seek opportunities to improve motivation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Create a supportive team environment where all members feel valued.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to share their views and feedback regarding the workplace and value their input.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Treat all team members equally and with respect.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with the team.

1.1.Communicate organisational vision and individual responsibilities clearly to team members.

1.2.Inform team members of expected standards of work and behaviours.

1.3.Provide team members with relevant information regarding sales targets and team goals.

2. Monitor team performance.

2.1.Follow up allocated tasks and check that standards of performance are met.

2.2.Provide feedback to team members on their performance when required standards are not met.

2.3.Recognise team member’s efforts when high, or improved, standards of performance are displayed.

2.4.Determine factors contributing to poor performance and implement solutions for improved performance.

2.5.Recognise training needs of team members and notify relevant personnel as required.

3. Promote team morale.

3.1.Determine team motivators and seek opportunities to improve motivation.

3.2.Create a supportive team environment where all members feel valued.

3.3.Encourage team members to share their views and feedback regarding the workplace and value their input.

3.4.Treat all team members equally and with respect.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Communicate with the team.

1.1.Communicate organisational vision and individual responsibilities clearly to team members.

1.2.Inform team members of expected standards of work and behaviours.

1.3.Provide team members with relevant information regarding sales targets and team goals.

2. Monitor team performance.

2.1.Follow up allocated tasks and check that standards of performance are met.

2.2.Provide feedback to team members on their performance when required standards are not met.

2.3.Recognise team member’s efforts when high, or improved, standards of performance are displayed.

2.4.Determine factors contributing to poor performance and implement solutions for improved performance.

2.5.Recognise training needs of team members and notify relevant personnel as required.

3. Promote team morale.

3.1.Determine team motivators and seek opportunities to improve motivation.

3.2.Create a supportive team environment where all members feel valued.

3.3.Encourage team members to share their views and feedback regarding the workplace and value their input.

3.4.Treat all team members equally and with respect.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

supervise a work team, across the duration of two different work shifts, to ensure organisational and team goals are achieved

demonstrate the following skills during supervision of the above work shifts:

communicating responsibilities and expected standards of work to team members

implementing techniques to motivate team members and improve team morale

providing feedback on team members performance

monitoring team members for:

adherence to policies and procedures

customer service standards

productivity

team interactions.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

primary role of team supervisors

organisational performance standards for frontline tasks

strategies and techniques for:

effective communication with team members

improving team and individual morale

increasing team and individual productivity

creating a team environment in the workplace

motivation others

providing feedback regarding performance

constructive feedback

recognition of positive performance

importance of providing team members with an understanding of the commercial impacts of their behaviours and goal attainment.