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Evidence Guide: SIRXMGT002 - Lead a frontline team

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXMGT002 - Lead a frontline team

What evidence can you provide to prove your understanding of each of the following citeria?

Lead the team.

  1. Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.
  2. Promote an environment in which team members are motivated to achieve high standards of performance.
  3. Communicate openly and honestly with team members to create a positive team culture.
  4. Consult with team members when making decisions that impact them.
Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote an environment in which team members are motivated to achieve high standards of performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate openly and honestly with team members to create a positive team culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with team members when making decisions that impact them.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Delegate work.

  1. Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.
  2. Consult with and inform team members about expected standards of performance using appropriate communication methods.
Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult with and inform team members about expected standards of performance using appropriate communication methods.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor performance standards.

  1. Provide team members with feedback on their performance against expected standards.
  2. Recognise coaching needs and provide on the job coaching to team members for improved performance.
  3. Determine factors contributing to poor performance and implement solutions for improved performance.
  4. Address ongoing poor performance according to organisational procedures.
  5. Encourage team members to offer ideas, views or suggestions for improved operation.
Provide team members with feedback on their performance against expected standards.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise coaching needs and provide on the job coaching to team members for improved performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine factors contributing to poor performance and implement solutions for improved performance.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address ongoing poor performance according to organisational procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage team members to offer ideas, views or suggestions for improved operation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Take action on performance issues.

  1. Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.
  2. Manage difficult conversations with team members and reach timely solutions.
  3. Complete accurate and neutral reporting on team member performance where performance issues exist.
Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Manage difficult conversations with team members and reach timely solutions.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete accurate and neutral reporting on team member performance where performance issues exist.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead the team.

1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

1.2.Promote an environment in which team members are motivated to achieve high standards of performance.

1.3.Communicate openly and honestly with team members to create a positive team culture.

1.4.Consult with team members when making decisions that impact them.

2. Delegate work.

2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.

3. Monitor performance standards.

3.1.Provide team members with feedback on their performance against expected standards.

3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.

3.3.Determine factors contributing to poor performance and implement solutions for improved performance.

3.4.Address ongoing poor performance according to organisational procedures.

3.5.Encourage team members to offer ideas, views or suggestions for improved operation.

4. Take action on performance issues.

4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

4.2.Manage difficult conversations with team members and reach timely solutions.

4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Lead the team.

1.1.Lead by example demonstrating high standards of personal performance and behaviours reflective of organisational values.

1.2.Promote an environment in which team members are motivated to achieve high standards of performance.

1.3.Communicate openly and honestly with team members to create a positive team culture.

1.4.Consult with team members when making decisions that impact them.

2. Delegate work.

2.1.Delegate tasks and responsibilities to team members, clearly defining team and individual responsibilities and limits of responsibilities.

2.2.Consult with and inform team members about expected standards of performance using appropriate communication methods.

3. Monitor performance standards.

3.1.Provide team members with feedback on their performance against expected standards.

3.2.Recognise coaching needs and provide on the job coaching to team members for improved performance.

3.3.Determine factors contributing to poor performance and implement solutions for improved performance.

3.4.Address ongoing poor performance according to organisational procedures.

3.5.Encourage team members to offer ideas, views or suggestions for improved operation.

4. Take action on performance issues.

4.1.Deal with team and individual workplace issues fairly, openly and promptly according to organisational policies and procedures.

4.2.Manage difficult conversations with team members and reach timely solutions.

4.3.Complete accurate and neutral reporting on team member performance where performance issues exist.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

lead and manage a work team, across the duration of two different work shifts, by:

delegating workplace tasks and responsibilities to a team

evaluating team performance

coaching for improvement in performance on two occasions

implementing a strategy for improve team performance

follow organisational policies and procedures to effectively manage the following difficult situations:

consistent poor performance

workplace conflict.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

organisational policies and procedures for:

monitoring standards of performance

addressing poor performance

dealing with workplace conflict

role and importance of monitoring team members performance and providing feedback

role of leadership in managing frontline teams

strategies for:

identifying causes of poor performance

improving team performance outcomes

organisational standards of performance

principles and techniques in interpersonal communication skills:

conflict resolution

team building

delegation

key principles of coaching and how they are used to assist others in completion of job tasks:

explanation

questioning

listening to trainee

observing and evaluating trainee competency

providing feedback.