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Evidence Guide: SIRXPDK003 - Advise on health and nutritional products and services

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

SIRXPDK003 - Advise on health and nutritional products and services

What evidence can you provide to prove your understanding of each of the following citeria?

Develop product knowledge.

  1. Identify and access sources of information on organisational health, and nutritional products and services range.
  2. Interpret information about availability and features of health and nutritional products and services.
  3. Identify and use opportunities to update knowledge for the food product and service range.
Identify and access sources of information on organisational health, and nutritional products and services range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Interpret information about availability and features of health and nutritional products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and use opportunities to update knowledge for the food product and service range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend health and nutritional products.

  1. Use product knowledge to provide information to customers on available products and services.
  2. Communicate product information and sources additional information as required.
  3. Promote specials and new lines to customers according to organisational policies and procedures.
  4. Recommend complementary products to clients to increase sales.
Use product knowledge to provide information to customers on available products and services.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate product information and sources additional information as required.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote specials and new lines to customers according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recommend complementary products to clients to increase sales.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise on health and nutritional services.

  1. Advise customers on health and nutritional services according to organisational policies and procedures.
  2. Advise customers on store range of products, services and complementary therapy consultant services where applicable.
  3. Question customers to determine their needs and suggest solutions available from service range.
Advise customers on health and nutritional services according to organisational policies and procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advise customers on store range of products, services and complementary therapy consultant services where applicable.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Question customers to determine their needs and suggest solutions available from service range.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Identify and access sources of information on organisational health, and nutritional products and services range.

1.2.Interpret information about availability and features of health and nutritional products and services.

1.3.Identify and use opportunities to update knowledge for the food product and service range.

2. Recommend health and nutritional products.

2.1.Use product knowledge to provide information to customers on available products and services.

2.2.Communicate product information and sources additional information as required.

2.3.Promote specials and new lines to customers according to organisational policies and procedures.

2.4.Recommend complementary products to clients to increase sales.

3. Advise on health and nutritional services.

3.1.Advise customers on health and nutritional services according to organisational policies and procedures.

3.2.Advise customers on store range of products, services and complementary therapy consultant services where applicable.

3.3.Question customers to determine their needs and suggest solutions available from service range.

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Develop product knowledge.

1.1.Identify and access sources of information on organisational health, and nutritional products and services range.

1.2.Interpret information about availability and features of health and nutritional products and services.

1.3.Identify and use opportunities to update knowledge for the food product and service range.

2. Recommend health and nutritional products.

2.1.Use product knowledge to provide information to customers on available products and services.

2.2.Communicate product information and sources additional information as required.

2.3.Promote specials and new lines to customers according to organisational policies and procedures.

2.4.Recommend complementary products to clients to increase sales.

3. Advise on health and nutritional services.

3.1.Advise customers on health and nutritional services according to organisational policies and procedures.

3.2.Advise customers on store range of products, services and complementary therapy consultant services where applicable.

3.3.Question customers to determine their needs and suggest solutions available from service range.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

access and interpret information on four different health and nutritional products and services

respond to four different customer inquiries for health and nutritional information that individually or cumulatively require provision of information on all of the following:

key features and benefits of health and nutritional product range

key features and benefits of health and nutrition services offered

product and service pricing

storage requirements and shelf life

complementary products or services.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit organisational policies and procedures for:

organisational policies and procedures for:

interactions with customers

product or service pricing

product service quality (from suppliers and to customers)

basic key aspects of relevant industry codes of practice relevant to the sale of health and nutritional products and services :

advertising (Therapeutic Goods Administration)

stock procurement and stock dispensing

Complementary Healthcare Council of Australia (CHC) guidelines

organisational health and nutritional product and service ranges:

benefits

use

key features.